Bahia Principe Luxury Sian Ka'an

The room was excellent, however housekeeping was unfortunately hit and miss. We enjoyed the pools and they had plenty of available loungers and umbrellas. Service from the pool bar was good. Having a 24 hour restaurant next to the pool was very convenient. Travelling between the 4 hotels in the complex was easily managed by the shuttle service which was quite frequent with minimal waiting times. We found the evening entertainment to be quite varied and quite good. Food in the buffet was quite varied and we were always able to find something to eat. We travelled to the hotel by mini bus and the inbound journey was approximately 90 minutes. Leaving the resort to return to the airport required a 5:30 a.m. pickup and took 2 hours as we had to visit several other resorts to pickup passengers. This should be seen as a short coming of the Tour Company not the hotel. We visited the resort during the low season and found that the hotel management had chosen to manage the reduced guest volume by running the A La Carte restaurants on a part time basis. This made acquisition of reservations for the restaurants extremely difficult to obtain and very frustrating for guests. We were saved, and our overall vacation rescued by the hard work of Isabel, one of the staff who went above and beyond to obtain reservations for us. Without her help our overall memory of the trip would have been very different and it would have been unlikely that we would return to this resort.

I really enjoyed my recent stay for 4 nights with my spouse. I had a food allergy and they worked hard to communicate with me about what I could and could not eat. What is amazing is this is a smaller resort but you can access the other larger ones they have on the other side of the road (via overpass, it's safe). The customer service was exceptional. I would absolutely recommend this resort to family and friends. I do not know enough about the connected resorts to recommend those but I was happy with ours since it was smaller and quiet.

Spent 11 fabulous days at the resort and could have stayed longer! Staff went above and beyond for all guests. We loved having a pool seconds from our room, was perfect for everyday sun bathing. The main restaurant served an amazing selection of food from breakfast, lunch and dinner, but loved having the choice of the snack bar if wanted a lighter option and room service was a perk especially if you arrive after a late night flight. Loved the shuttle to the other resorts and the beach! And being able to use the other restaurants was a massive perk! Our favourite after dining twice was the Japanese at the resort! Only cons, the rooms were a little dated, being so far away from exploring Mexico and if you needed to buy anything (emergency medication, toiletries, extra suncream etc) the prices were crazy high!

This was our 23rd time returning to Sian Kaan. It's definitely the staff that bring us back.That being said a very special shout out to the entertainment team Delmar, Pamela, Emilia & Alex.Guest services Erandi, Rodriguez & Enrique. Bar tenders Carlos, Randy, Pablo, Giovanni. Servers Melissa, Silvia, Lucero. Buffet team Eglaydy, Mirian, Manager Daniel. Night buffet we had top notch service from Alina. Always a big smile & always looked after by Jazmincita.Alux restaurant Roque was top notch.Maiko restaurant great service from Roque and great to see Aremy .Great staff all around & that's what brings us back home.

We have returned from a 14 night holiday to Sian Ka’an and couldn’t fault a single thing. |Rooms - they are fairly basic in decor, but that suits the jungle location. Fresh towels daily, bed changed every second day. Mini bar well stocked and replenished daily. Beds large and comfortable with plenty pillows. Turn down service provided on some of the nights too.|Food- excellent food in both the buffets and a la carte restaurants. I can’t understand anyone who couldn’t find something to eat here. The buffet never felt overcrowded or too noisy. Food always replenished and chefs visibly checked the food on display regularly. Fresh food always being cooked in front of you at breakfast too. All staff here were super attentive and friendly. We visited during the Mexican, Asian, Italian and Gala buffet nights. The other nights we used the a la carte restaurants which were all fantastic- our favourites were Alux, Maiko and Ku’uk. The welcome drinks in each were also lovely. Also used the Cenote 24hr bar for lunch and a breakfast, which were also delicious. |Entertainment- the daily entertainment team - Delmar, Katia, Pamela, Emelia and Alex were wonderful. Such friendly, smiling hard working people. They certainly made our holiday a little bit more special and I hope they are recognised for their dedication and input. No pressure to take part in the games and can be completely avoided by sitting at the ‘quiet pool’. There are 3 pools and provide different environments for whatever your taste is.|Other hotels - the shuttle carts to the other hotels were regular and efficient, often with just ourselves on them. We never had to wait long and the drivers were friendly. The other resorts are livelier and therefore noisier and busier, but gives you an option to pick your vibe. The beach does suffer from seaweed but that’s Mother Nature. Plenty of sun loungers and parasols as well as beach bars to use. |We also took part in the bird watching walk with Mario from ‘eco Bahía’ who was brilliant- showing us lots of wildlife, a cenote and shared his knowledge.|The staff here are super friendly, hard working, immaculate and always happy. Due to this, I am sure we will return again.

The staff in the buffet restaurant are outstanding, they are very attentive and friendly and superb at ensuring you get everything you need. Shout out to Fernando and Suami who been excellent along with all who work with them. The food offerings are superb, taking advantage of Mexicos fantastic local produce. Will be back for a 4th time to Sian Ka’an soon. Will miss it so much. Delmar and his entertainment were excellent, making each day fun and encouraged friendships between everyone while putting a smile on our faces.

A lovely hotel with clean and tidy rooms but starting to look a little tired and in need of a refurb. The staff are brilliant and are always more than happy to assist. The buffet food is hit and miss but the food in the Cenote snack bar is excellent. For anyone who’s gluten intolerant, you can pre-order pizza, pasta and waffles but there isn’t anything readily available. There is a section for gluten free cakes and bread but the bread was always stale. I managed to get by but it would be great if the hotel could address this. |The pool area is ok. We only used it a couple of times and spent the majority of our pool time over at Tulum and Akumul which are only a 10 minute buggy ride away. |The hotel has a lovely calm atmosphere and it was lovely returning back there after spending time at one of the livelier hotels.

We have just had two lovely weeks here. As everyone already says the service is fabulous throughout the whole resort, all staff work very hard. Unfortunately two days into our stay we both fell ill and then spend the rest of the holiday being very wary of what we ate. We informed guest relations who were very kind and considerate by amending the room service as we were unable to leave our room. This ment we had to cancel 4 A La Carte's which was a shame.|The second week of our holiday we really tried to make the most of it an we got to the beach bar which was fantastic and had some beautiful cocktails.|The food in the A La Carte's is lovely and we really enjoyed Cenote as the food is freshly prepared. However the buffet of an evening which we only went to once at the beginning of out holiday was cold and we weren't very impressed. Breakfasts at the buffet were lovely in comparison.|Our room was very dated but it was clean with a very comfy bed. Public areas again were a dated and a bit battered, ie broken chair arm in lobby and outside chairs had worn through.|Plenty of beds round the pool area with shade or sun.|The other resorts that you can use are alot busier but give you great options in regards to where you can eat drink etc.|Even though we were ill we really enjoyed our stay, the resort has a lovely chilled vibe and the service is outstanding.