Bee
Google
Nice spacious room and bathroom. The bed sheets, pillows and bathroom were nice and clean. Bed was comfortable.
Reception needs a spruce up - is a lovely light space and some TLC and pride in the area would make a beautiful first impression and welcoming space. Under the reception stairs wasn't cleaned at all while we were there.
Lady on reception with glasses was very helpful and professional. Some staff not friendly or engaged.
Vents, windows, air conditioning all very dusty and need of a good clean. There is a lovely eating area outside, also needs tlc. Gardens outside reception need weeded.
Great to have a communal laundry to use - unfortunately lazy guests have left it dirty, but it wasn't cleaned at all during our stay.
Location is great, easy walk to train ststion and free CAT bus.
Overall a good 3 star hotel, though I think was a little overpriced for the tired features.
With a little effort and love, and improved customer service, Bayleys has the potential to be a fabulous hotel. The cleanliness, and customer service received are the ingredients that are remembered, and what makes people want to come back.