Bakening | Gluten Free Bakery

A very disappointing Customer Service experience for a long time supporter of Bakening. First, Bakening could not deliver on the date and time I had booked. They WhatsApp-ed me only on the day before to ask if they could deliver on an alternative date because “(they are) sorry for the sudden notice as (they) won’t have any drivers tomorrow.” Yet between 12.06pm to 4.14pm, they could not give me a definitive response whether they could deliver on the proposed alternative date or to the direct home location where my friend’s party will be. I had to send a reminder to check if the delivery was still happening because if it was not, I need to make alternative arrangements to order other food for my friend’s party. At 4.49pm, they finally responded with “Hi, we're still checking this. But if I may ask, would it be okay if we do express delivery for you tomorrow or on Saturday morning. There will be $15 fee since we will be getting a dedicated driver from a different courier.” I questioned why I should be paying extra for delivery when this need for a delivery change was initiated and caused by their own limited logistical organization. I said I would rather have a full refund than pay extra for a delivery that I did not ask for. No confirmation of my order or whether they will be charging me for delivery until 9.37pm that evening. Next, delayed delivery. They were supposed to deliver the muffins this morning at 9am as they had promised but the delivery only arrived at 9.48am. The muffins arrived in a terrible looking state. All 12 muffins were overturned and smashed up against each other in the box. Which was a real embarrassment for my friend to receive this as a gift at her party. Finally, the taste - the standards seem to have dropped too. The muffins were wet and soggy. Sent Bakening a message with a picture of the delivery and expressed my disappointment. No compensation for all the inconvenience and unhappiness. No response either.

Bakening was a revelation for us - my wife found it in December last year while looking for Gluten Free Cakes for my birthday. We got this delicious chocolate fudge cake made with almond flour and it was heaven. I have been a regular ever since - ordering stuff for my office colleagues, for my Wife's birthday- Vegan for her. Well then you must be thinking - such high praises, so why 3 stars? This has to do with my experiences in the month of May'20. The prices have gone up (can attribute to circuit breaker), the sizes of cakes have become smaller (no excuse here if prices have been hiked) and most importantly the taste it's just not there. This is bases on 3 orders I placed for May alone - i sent 2 packages to colleagues as a thank you gesture and ordered the Choco Fudge cake + Muffins for my son's 2nd birthday. The Cake tasted nothing like the ones i have tasted before - tasted just of Cocoa nothing else. Muffins tasted of nothing as well - just flour. So much so that the kids didn't eat either of these. I hope this is a temporary lapse and the taste/quality comes back with a bang.

I absolutely love all of Ning's baked goods! I have tried the cashew and almond breads, as well as the Apple Pan cake.. Very tasty and the bread super delicious on it's own or toasted with some home made pesto and a slice of turkey ham.. Will definitely order again and what I love most is, the amazing customer service Bakening provides! Keep up the good work..

Love having a go-to place for healthy and delicious real food! Big fan of the keto bread and muffins - they allow me to indulge in bread and desserts minus the guilt and health issues. Every item comes carefully packed with an easy to read label so you always know what you're eating, how to store the products, and how long they'll stay fresh. Would love to see some savoury options in the future as well, such as gluten free biscuits, and even spreads, nut butters, protein snack balls, etc. I would buy them all :)

Tried the chocolate sea salt cookies first, but found the cookies a tad too salty . Also the cookies are a bit too tiny . Would be nice if they are a bit bigger in size.However , I decided to give flavours a try & am happy with the chocolate hazelnut & hazelnut cookies, and the almond sesame cookies. Have also tried their gluten free breads before ( bought at Little Farms) . Very tasty. Recommende for people who cannot tolerate gluten .

Definitely my go-to for my keto needs. Bakening is truly a godsend. It's not easy being on a keto diet when the thing you love the most is bread and you don't have the time to bake either 😩 Found Bakening online and ever since I took a chance on their keto almond bread, I was completely hooked. Great taste, perfect choice for an easy breakfast/dinner and lasts long as well. Definitely going to buy more of their goodies! More importantly, they respond pretty quickly to enquiries and they're friendly so commendable customer service too! 😊

Recently discovered that hubby (and daughter) are gluten intolerant so in my search for alternatives, I chanced upon Bakening. I ordered through RedMart, Ning’s vegan banana choc & pumpkin muffins (son has an egg allergy) and both kids loved them. So it was a no brainier for me to place an order for the vegan banana choc cake for hubby’s birthday last week. The cake was lovely and chocolate frosting to die for. It kept very well in the fridge and tasted even better the next day! Suffice to say the entire cake was polished off very quickly. I’m back for Ning’s muffin subscription and can’t wait for her baked goodies. Thanks for making such alternatives available for my food intolerant family!

Ning has been very wonderful to cater to my very last minute Christmas orders. She is very prompt in replying my messages amd questions too! I bought 3 boxes of her Christmas orange fruit cake and I immediately regretted it! I should have buy more than 3 boxes!!! The cakes are very beautifully wrapped and contained in nostalgic wooden boxes. The ingredients have no nasty stuff which make the cakes suitable for young and old! On my 2nd order, I managed to order another Christmas cake for my own family as well as 2 loaves of bread to try out.