Dee H.
Yelp
If I gave this review the first time I visited, it would have been five stars. A random find while I was searching for a place to disappear with my partner, we were mesmerized by how lucky we were to find this place. Cute chalets near bow valley parkway, first time everything was amazing. From the reception, the rooms with a view, silence, jacuzzi and cleanliness was top notch. We were fortunate to see a grizzly mama bear and her cub in the premises, not too far from us.
This was during second wave of covid, at lake Louise, not many places to get food and at the restaurant on sight, it was slightly expensive.
The second time, different staff, different approach. We had to wait till a bit to check in because rooms were not ready, reception was alright but lacked customer experience skills. This time we learnt our lesson and brought our own food.
Third time was early this month. Very late to check in. Guess what, the rooms were not ready. I had to wait till the second person in the reception finally came to the adjacent coffee shop to order a coffee.
I did not see a Manager in the premises, if so I would have told him that someone needs to step up. One more thing, this is a pet friendly place, prior to our visit, my partner had informed them our pet was coming with us. However, it was not on any record and we were not provided with any pet bed or food but were charged which I thought was not fair.
All in all,I don't think we will visit them for a long time!