Boone
Google
Ridiculously rude owner.
We lunched here and afterwards we were surprised by the price of the “Jaffle”, so we wanted to know how they came to the total that was shown on the bill. When we asked how they came to the final price, at first they couldn’t clearly show us on the menu. We ordered a Jaffle with cheese which has a price of X, but they told us you pay separately for the portion of cheese, the type of bread and butter. Also if you want to use this concept, you shouldn’t add something that someone didn’t ask for (butter).
When we said it wasn’t clearly mentioned on the menu, the woman who owns the place, told us to “eat at a warung if you want to eat cheap”. While the money is no issue, the unclear menu is. When she started to get this rude, she also mentioned “this is not a warung, you pay for bread, butter and electricity” yes, electricity.. crazy how people react over feedback about a bad menu.
The waitress was kind, and I can’t imagine how she must have felt when the owner talked so condescending about money matters. We also got the husband of the woman on FaceTime who was able to explain how the pricing worked, but the woman clearly needs to learn how customers should be treated. She feels better about herself than others and she shouldn’t. The prices are too high for what you get, yes but paying is no problem if someone learns to calm down and explain a price.
Extremely rude and would never come back.
