dy o.
Google
4th time going to this place and terribly disappointed
The first 3 times were great, food and service wise, so I previously gave 5 stars.
This time around, we ordered a beef tapa and a beef kebab + 1 coffee at around 2:30 PM. One might think it is a very simple order, very easy to remember. I even pointed at the menu while ordering so I am pretty sure the order was given clearly.
The coffee and beef kebab were served at the usual timeframe. However, it was about 30 mins or so and the beef tapa was still not there. We tried to follow-up.
So this other server (not the one who originally took our orders) told us that they don’t have beef tapa and we didn’t order it. Thing is: we weren’t told that beef tapa was not available. If we knew, we would have ordered another meal because we were both starving. Heck, this was supposed to be our first meal for the day at 2PM.
We loved this place so we would have understood delays if we received proper communication regarding the situation, but I could not accept gaslighting us when we clearly conveyed our orders.
I ordered another beef kebab instead and when they served it, the coffee and the previously served beef kebab were already cold. We left the place at almost 4pm.