Balcones del Atlántico Residences

Unfortunately, this was one of the worst hotel experiences we’ve had. During our stay, we encountered multiple spiders in the room, including on the bed, which immediately raised serious hygiene and safety concerns—especially since we were traveling with a small child. In addition, there was a power outage, and the bathroom door locked with my child inside, creating a very stressful and potentially dangerous situation. The room also had visible structural issues, including a hole in the bathroom ceiling. Communication and response from the property were extremely poor, and these issues were not resolved in a timely or satisfactory manner. Given the safety risks, lack of proper maintenance, and overall conditions, we did not feel comfortable staying and had to make alternative arrangements. I would not recommend this property, particularly for families or anyone expecting basic safety, cleanliness, and reliability. Unfortunately, this was one of the worst hotel experiences we’ve had. During our stay, we encountered multiple spiders in the room, including on the bed, which immediately raised serious hygiene and safety concerns—especially since we were traveling with a small child. In addition, there was a power outage, and the bathroom door locked with my child inside, creating a very stressful and potentially dangerous situation. The room also had visible structural issues, including a hole in the bathroom ceiling. Communication and response from the property were extremely poor, and these issues were not resolved in a timely or satisfactory manner. Given the safety risks, lack of proper maintenance, and overall conditions, we did not feel comfortable staying and had to make alternative arrangements. I would not recommend this property, particularly for families or anyone expecting basic safety, cleanliness, and reliability.

Great location - the service was great and the rooms are very comfortable

We stayed here for a week via AirBnB. The resort is beautiful, with friendly staff and it's right across the street from the beach. We would definitely come back, it's like 800 pesos to town for a bit of nightlife.

MOLD IN UNITS! Not cleaned prior to stay. Pros - Staff is friendly. Grounds are very nice and well maintained. Mosquito beach bar and restaurant is directly across the street (only option in walkable distance) Cons - 3 bedroom apartment was not clean and there was no attention to detail. Upon arrival, our room smelled of mildew and was visibly unkept (pillow cases too small, broken windows). The dishwasher had a sign that it was broken. After an hour indoors, I had an allergic reaction to the mold from the AC unit / curtains / blankets. I spent our three days here sleeping outside on the patio furniture. Luckily that was quite new. (Upon notifying the staff of the mold, they let me know that they are unable to help as the units are individually maintained by the owners. We stayed in unit 221)

The place is gorgeous and near everything. The staff is awesome! We had a great time and would certainly come back. The apartment was in great condition and very clean. We loved it! They accommodated all of our needs and guide us with any concerns we had.

We first heard of Balcones del Atlantico when they were being built. After traveling all over the coast of the country it was lovely to stay in a place with all the amenities of a home. Also, Kilssi at the front desk was amazing. My husband forgot his wallet with money. I called and she was on it immediately. Nothing was missing. She was also very accommodating with our unpredictable schedule. I don't enjoy writing reviews unless is worth mentioning top notch service.

I’m a Repeating Customer and this place is amazing

The location is beautiful and the service is even better. Kilssy was un encanto super attentive and super professional. We had an amazing time and would 10000% come back. I highly recommend you stay and if you do ask for Kilssy she will make sure you have everything you need.