María G.
Google
My rating is solely for the Kombuchas.
We are regular customers of Bali Buda, both in Bukit and Ubud. We love their products, the quality, the food, which is tasty and healthy, and the staff, who are always very kind. Regarding all of this, we have no complaints.
However, we have tried all the flavors of their Kombuchas, and we can confidently say that we will never buy them again, nor can we recommend them to anyone.
They are over fermented to the point that drinking them feels like drinking vinegar, and you even end up feeling slightly tipsy. A product that’s supposed to be healthy and beneficial becomes the complete opposite when it is so over-fermented; drinking something that acidic can be very upsetting to the stomach.
After trying this last bottle and realizing it was practically undrinkable, we asked the waitress if we could exchange it for a coconut water. She told us it wasn’t possible because we had already opened and tasted it. Of course we opened it, how else are you supposed to know if it’s good or not without tasting it?
I tried explaining that it was impossible to drink that kombucha and even asked them to try it themselves so they could see I wasn’t exaggerating. She still refused to exchange it. Instead, she offered a glass with ice and some liquid sugar to sweeten it. We accepted keeping the bottle only because they were going to charge us anyway.
It’s ridiculous and completely unreasonable to sell customers a product that is clearly not right and refuse to replace it even when it’s in bad condition. In any other country, they would exchange it without a problem if the product was faulty, except in Bali! It makes no sense.
Naturally, I wasn’t going to waste my time arguing with a waitress who is simply following instructions and doing her job the best she can. In fact, both the girl and the guy who usually attend us are adorable, and I genuinely feel bad that this experience involved them.
I truly hope the people in charge at Bali Buda Bukit read this review and check their kombuchas, because they are far from what a good kombucha should be. They are simply undrinkable!
