Paul L.
Google
Ball & Chain – A Hobart Institution Coasting on Reputation
Ball & Chain trades heavily on its reputation as a Hobart institution, but what we experienced felt like a venue coasting on past glory rather than earning it.
To be clear, the servers were excellent—professional, apologetic, and clearly doing damage control for a kitchen that was failing them.
We were told 20–25 minutes for food. It arrived after 50 minutes, with no proactive update or explanation.
The Korean beef was not “charred.” It was charcoal—burnt, bitter, and dry. When this was raised, the manager responded with a patronising lecture about fatty cuts, sugars, and caramelisation instead of acknowledging the simple fact that the dish was badly overcooked.
The Korean beef was removed from the bill, not “comped,” and it was never redone. A remake was offered, but after waiting nearly an hour and witnessing the kitchen’s standards firsthand, we preferred to leave the venue rather than endure another round of knife-happy guesswork on the grill.
What we could see of the kitchen was alarming. Steaks were repeatedly cut open to check doneness, destroying the product in the process. What happened to using touch, or a probe thermometer? This is basic professional cooking, not a backyard barbecue.
Hygiene was equally concerning. Raw and ready-to-serve steaks were handled with the same hand. Gloves were worn but never changed—rendering them meaningless and representing a clear breach of food safety standards.
At the bar, staff were observed eating while pouring drinks. Hospitality 101. Has no one here completed a Food Handling course?
For a venue that calls itself a Hobart institution, this level of complacency is unacceptable.
• Excellent servers
• Poor kitchen execution
• Defensive, dismissive management
• Questionable food safety practices
A reputation built years ago does not excuse what’s happening now. This institution needs a serious wake-up call.