Dinesh D.
Google
I’ve been coming to this art store regularly because my wife loves to paint, and it’s the most convenient place to find the supplies we need. Unfortunately, after today’s experience, we’re seriously reconsidering whether it’s worth coming back.
This morning, I came in for one simple task: to get a 21”x21” foam core, 0.5” thick. That’s it.
When I arrived, the blonde woman was at the counter. There was no greeting, even after I said “Good morning.” I asked if she had a measuring tape, but instead of helping, she launched into a lecture about foam core sizes. I only needed to measure the thickness, something not listed on the labels, but that detail seemed to be brushed aside.
I then asked if I could get the foam core cut to 21”x21”. She directed me to the back, where a gentleman would assist me. After waiting several minutes and calling out “hello” multiple times, it was clear no one was there. I returned to the front to let her know, and with visible annoyance, she sighed, asked for the measurements, and went to cut it herself.
I thanked her, expressed my appreciation for Baller Hardware being a community staple for 66 years, paid, and left. However, when I got home, I realized the foam core had been cut incorrectly—19”x21” instead of 21”x21”. Frustrated, I had to drive 15 minutes back to the store to get it fixed. In fairness, I acknowledge that I should have measured the cut before leaving the store, and I take responsibility for that oversight.
When I returned, she was on the phone, complaining about something while I stood there waiting. After finally acknowledging me, I explained the mistake. There was no apology—just a curt direction to the man in the back, who this time was available. He cut the foam core correctly, apologized sincerely, and I thanked him. Unfortunately, the off-cuts were now useless for any future projects. As I was leaving, the woman offered a half-hearted apology, but it felt more like an afterthought than genuine concern. I politely thanked her anyway.
I’ve read other reviews about this particular staff member, and it’s disheartening because it seems this isn’t an isolated incident. Everyone has bad days, but this feels like a pattern. Art stores should be a welcoming space for people to explore their creativity and joy, yet she consistently dampens that experience.
In stark contrast, the folks at Baller Hardware are incredibly helpful and kind, always making the experience pleasant. The same goes for the younger staff at Postal Works, who are friendly and accommodating. After 66 years of serving the community, perhaps it’s time for this store to bring in staff who reflect that same level of care—people who value both art and the people creating it.
