Shan S.
Yelp
Negative 0 1 star is tooo generous
At 7:15pm, a group of female friends & myself went to Ballyhoo (for the first time) to grab a drink before we started our pedal tour at 8:00. The female "security" guard checked everyone's I.D.
I was last in line with one friend, we handed her our I.D.'s and asked her if we could leave our bags outside the door, as we had a pedal tour soon.
The security guard looked us dead in the eyes and said "bye! you can get the fuck out". WHAT?! still in shock and very confused we asked what she was talking about, could she be confused? She then said "we don't take pedal tour people here, so tell your friends they can go too". (mind you, they were already inside placing their drink orders).
At this point we realized she wasn't joking. I tried explaining to her that we had just gotten to Buffalo and didn't even go on the pedal tour yet (clearly she was confused?).
Instead of listening, she yelled over me and said, "I told you we don't take pedal tour people, go over to the Swannie House, they'll take people like you!"
People like me? A female, a professional, a mother? A customer?
She then proceeded to say, "there is a sign on the wall, you should read it!"
The "sign" she was allegedly referring to was a very small sign on the side of the building stating "no pedal tour groups allowed".
Then she said, "I'm kicking your friends out too. Get the fuck out".
The security guard went inside and literally pulled my friends out and completely embarrassed them by yelling and telling them to "get the fuck out". (mind you, they have no idea what is going on)
Thinking this terrible encounter was over, we were wrong. As we were walking toward the sidewalk, a bartender/barback (who knows), came to the top of the steps waving a bar rag yelling "bye! Bye! Bye!"
Now, I have been to some bad establishments, but this one took the cake. Never in my LIFE would I speak to someone that way for literally no reason. The terrible attitude of this security guard was incomparable to any "customer service" I have ever encountered. The entire incident was BEYOND inappropriate, embarrassing, and demeaning. The way they spoke to us was absolutely disgusting.
I share this with you, because I am one to support local businesses. I want everyone to know what we experienced at Ballyhoo. My FIRST experience there.
The best thing we did was take her advice and went to the Swannie House . We had a great half hour there before our pedal tour. It is an awesome dive bar and I highly recommend it. if you're looking to have a nice, casual, fun time, go to Swannie House. Cheap drinks, friendly bartenders, and overall good people.
I hope the owner of Ballyhoo reevaluates the face front of his business, a security guard with zero respect for individuals.
Please don't waste your time or money at Ballyhoo. I promise you, it won't be worth it.
Go Bills!