Bally's Lake Tahoe

The worst hotel and casino in south lake, where the bar is already low. Lights and outlets in our room don’t work, have been on hold for over an hour just trying to get any hotel staff on the phone. Engineer came earlier and was literally clueless. Staff is the incredibly unhelpful and poorly trained. Shocked this place is still in business. Entire hotel obviously hasn’t been updated in 20 years. Casino floor is probably the worst I’ve ever seen. Paid $3k for 3 rooms and I have to charge my phone in the bathroom. All the decent reviews on this place are old and stale. Stay away.

I would not recommend anyone stay here unless you’re forced to because there’s nowhere else to stay. I ended up staying the last two nights of my trip only because our friends where there, otherwise I would've picked somewhere else. I've stayed here when it was the Mont Blue for years, and other hotels in South Lake, and this is a clear case a hotel going down fast. You couldn’t comp me free rooms to stay here again. - Horrible cigarette smell in the casino floor, main areas and rooms. - I waited for almost an hour to check in at 4PM. No early check in, no self-service kiosks, nowhere to sit while waiting. Miserable experience. - When I went to check in after driving 4 hours through the snow, I found out they gave away my Suite reservation I booked months before. Instead of running my deposit at the time of booking, they did it 24 hours before my reservation, didn't tell me the card didn't go through via email or call me, then when I showed up to check in they told me they gave away my reservation and had no rooms available. I was furious. - When I left to find somewhere else to sleep for the night after they gave my room away, they gave me an expired December parking comp that didn't work at the gate ( This was on 1/2/25 why would a December pass work in January). Since they took my ticket for the failed comp, I had to pay $75 just to leave the property to find another place to sleep that night. When I went back to the front desk to tell them about it, they just said " Oh that's another company we can't help you with that " -The room we were booked in the second night on 1/3/25 had white stains on the carpet, exposed metal on the bed frame, smelled like cigarette smoke, and the AC did not work. There were blood stains in the bathroom as well. They didn't ask me if I wanted smoking or non-smoking either. A very poor experience for my two children staying in that room. - Half of the time I went to the bell desk, there were no employees. At one point I waited for 45 minutes, asked the front desk for help, nothing. - At the coffee shop Parlays, good service was random. Some of the employees told me not to order items like smoothies because they said they "suck", one employee actually scoffed at me because I ordered just a red bull to go and didn't tip her, overall, generally unfriendly. - At the restaurant Del Sol, we went for lunch with our four children. As we sat down, they said they had no children's menu and couldn't accommodate that, fair enough. Then, as I showed the waiter the cocktail list, literally on the menu, he said no we don't serve cocktails, only beer. Everything was an inconvenience to the waiter, poor service. - General condition of the property was not good, broken light fixtures, elevators like the parking garage elevators that say "Failure" on the warning light is very concerning, literally trash exploding out of every receptacle and trash all over the parking garage. Also surprisingly empty/half full drinks lying around everywhere, even by the front desk which you think would be clean I saw drinks, beer bottles and trash everywhere.

great staff and great restaurant the food was amazing and our server Selena? I'm not sure if I have her name correct. she was great! it's hard to find a place with good service and good food. last time we went, maybe a year ago the service was bad, we sat for 20 minutes and no one waited on us, we ended up leaving. we talked to the hostess but she didn't care. so great improvements. also most of the servers on the floor we great. the bartenders were great! one night the bartender was by himself and waited on the floor and the bar! and he did an amazing job! he still came out onto the floor often. my drink was never empty! lastly the French onion soup must have had 3 whole onions in it. it was by far the best I've ever had!!

Other than the convenient location of the hotel being right next to the event center and across from the lake this place has too many issues to justify what they’re charging guests. A one night stay here and my friends and I experienced: - Barely any staff working around the hotel or desk. - Nobody answered the phones. - Water leaking from the ceiling in multiple locations around the hotel. - Elevators stalling or not working at all on a regular basis - Our room’s shower also had a crack in the ceiling and if the water was turned on a brown liquid residue/water would spray out from the leak. We reported this to the front desk and the employee showed no sign of interest and offered no solution other than having “someone come look at it”. We had to convince the empployeee to give us another room so we could use a clean shower. While they did let us move rooms we did not recieve a discount let alone an apology for the gross conditions. On top of all that our new room’s shower had visible black mold on the walls. I would not recommend anyone staying here. Only stay here if you’re in desperate need of a place to stay the night. It’s ridiculous that with this hotel has such a prime location and yet it offers these kind of conditions to paying guests.

Well.. you get what you for. Was the least expensive place in south lake area to ski at Heavenly. Service is horrible at best. Security Guards everywhere to deal with entitlement of guests in a he pool and at the front desk. Didn’t have enough pillows, towels or soap in our room and they brought everything to us in a trash bag. Views are amazing. Rooms are okay. Little dated but nice. Pool is amazing and fun but has a hard shut down at 7:55 pm.

To anyone that has never stayed at Bally’s are experienced. They’re awesome service. I highly recommend them 100% they offer such great amenities and if you sign up for their players card, you really really receive some great benefits! The host there will treat you like kings and queens especially The host Patrick he is by far the most accommodating person I have ever met and will bend over backwards for you in any need big or small and make your stay the most memorable that you’ll ever imagine! So don’t wait come on up to Tahoe enjoy the beautiful scenery and then go back to Bally’s and enjoy the great experience that they offer and don’t forget to ask for Patrick the host he will make sure your state is unforgettable!

I really tried to make the best of my stay at Bally's Casino Resort, but I feel it’s important to share my experience so that others are aware.||We checked in on December 28 around 4 PM. The front desk was chaotic, but our room was ready. However, upon inspection of our room on the 4th floor, I was shocked to find the bed sheets were wet and covered in wads of hair, food crumbs, and what appeared to be a piece of ground beef (or possibly feces). There was also a significant amount of trash behind the TV counter. I’ve attached photos for reference.||I brought this to the attention of the front desk staff, and the original attendant responded somewhat dismissively, saying, “I don’t really know what to tell you, these are $30 rooms and I don’t even stay here because it’s gross, but I’ll get the manager.” The manager came out and assured me he would take care of the situation, asking us to leave for dinner and return later.||To my dismay, when we returned, the room had not been cleaned. I had to go back downstairs and wait about 20 minutes at the desk. The shift manager on duty finally gave us a new room and offered to waive our resort fees. This was really unacceptable but at this point, I didn’t have much choice but to accept, as I needed a place to stay. The original room was a health hazard no doubt!||The new room was clean enough, but there was black mold on the ceiling. We then decided to check out the pool area, only to find that the floor was duct-taped together and the entire area reeked of cigarettes. Also, if you’re a gambler, watch out. The dealers have no clue what’s going on as far as the rules, we had to correct them constantly. Moving on to the second night of my stay when I get interrupted by a call from the front desk at 2:15 am asking if I know this random guy that forgot his room number and is standing at the front desk and asking if I’ll let him into my room. WTH! So I’m now paranoid they’re giving him a key to my room so I lock the door every way possible. Don’t count on getting fresh towels or toilet paper. I had to use the lobby rest rooms for a day because I couldn’t get toilet paper to my room after three requests. ||Overall, I cannot recommend Bally's Casino Resort. I typically don’t leave reviews, but my experience compelled me to share this with others. Save yourself the trouble and look for alternative accommodations.

Do not stay here. We had a fully pre paid reservation and due to bad weather through the mountains, it was not passable in the dark, we arrived late and they gave away our room. Staff is extremely rude. I suggest to stay somewhere else. Not worth the $250/night. Customer experience is the most important in the service industry. Betraying customer’s trust to make a little more profit is the sure way to fail.

Today is our last day of a 2 night stay. Needless to say there were some deal breakers that may force us to stay elsewhere next time we come: The good: Nice view from our room of the lake and the mountains Staff are friendly Room is more or less upgraded Pool and jacuzzi are nice and gym looked clean Price is the lowest of the 4 main hotels. The not so good: On our first night we had luke warm water for bathing. Last afternoon and night the water was cold. We had only 3 sets of towels, asked for extra and didn't get them until we asked again the next night. There are stripes of something on the walls of the bathroom.

Our room was an amazing deal for the price and especially on a 3-day weekend. Very big room, especially the bathroom. Huge walk in shower. Clean and prompt service when we called the front desk for some more shampoo it was delivered right away to our room. The only thing I didn't like was that I was unaware we had to pay $20 to self park so that was an unexpected expense. I was aware of the resort fee (I think around $30) Which was fine because I was told ahead of time and we got to use the pool area. But Wow! The pool area was so nice. It had a big indoor pool and big hot tub and was next to a workout room. The chairs were comfy and newer. Overall very pleasantly surprised by how nice and clean the pool area was. We definitely enjoyed chilling there for a bit. We didn't walk through the whole casino, but what we saw was pretty quiet and not smoky for a three day weekend. They also have some cute shops, an escape room, and a kids area. Walking distance to the Tahoe Blue Event center and many other shops and places. We ate at their coffee shop and had their breakfast special, which was an amazing deal. For less than $20, we got eggs, ham, bacon, pancakes, French toast, sausage, AND a mimosa! I don't know if you can beat that anywhere. It was so much food and all very good. We decided that we would all definitely return to Bally's for a staycation in the near future!

Terrible beyond belief. No food mid-day. The coffee cart was closed when we checked in and never opened up. After the show at Tahoe Blue, NO Food in any of the casinos. What a nightmare of a hell hole South Lake Tahoe is turning into. You can find as much liquor as you want but not a morsel of food. Hey food trucks, come on in. Thousands of hungry people Becoming an ugly place. The room was spacious and clean. Very large bathroom and shower which I appreciate. A lot of room for improvement in the amenities department

This hotel is so run down. The rooms are in major need of an update. Dirty, stains on the walls, hair on the walls, rips in the chairs and curtains etc. You have to pay a $30 a day resort fee, for what?! You can't even call the front desk! No one answers ever, was on hold for 40 minutes for extra pillows and no one ever answered. Beds are like sleeping on springs, so uncomfortable and hard. We picked this hotel over the other casinos for the pool, and it's only open 12-8. Weirdest hours ever. Won't be staying here again.

$300-$500 extra charges for parking, resort fees, and something i don't even remember When i booked the room all the charges were posted. They never mentioned additional charges. Staid for 3 nights and not once the room was cleaned or replaced towels, soup and shampoo. Used our own. Pool area is extremely cold and the towels are ment for infants. A grown person will require 3 towels to dry. Stay away from this place. Fyi, place stinks the smoke all over the place

Love this place this is one of my go to hotels in Southlake Tahoe. It's nice and clean. It's reasonably priced. The bathroom is huge. You can have a party in there. I didn't but you could they have 2 to 3 restaurants a coffee shop downstairs. Room view to the mountains is awesome!

I really REALLY wanted to ignore the reviews going in... decided to book anyway. I wouldn't say I regret it as we saw a show at Tahoe Event Center so it was a quick 2 minute walk over, but I am wholeheartedly disappointed that Ceasars hasn't remodeled this place. The casino, center bar, and check in all seem fine but the rooms are drab and outdated. I could deal with that even if it was clean. But alas it was not. I mean the main things like the toilet and shower and bedsheets appeared to be so that seemed acceptable..but finding a floss pick by the side of your bed is gross. Other side a penny. Random toilet paper under the sink. Started to feel icky. Two flat pillows. Asked for two more, they brought the junkiest pillows up and separate pillow cases o had to put on myself lol. The room (ours 626) has so much potential. 600 sq foot executive suite partial lake view cause the other part is the roof lol. Great full length mirror. Adorable cow print bar stool chairs. Great big bathroom with soaking tub and large separate shower ... but the shower door is blocking the handle to turn on the water so you have to get soaking wet to turn it on, fail on that design. The room needs a larger tv and more pictures. The bedding is terribly outdated and not cozy. The thing I couldn't get over most was a Ton of banging noises that never stopped throughout the night. Very frustrating and not a good night's rest (I'm a very light sleeper). I was hoping for better but unfortunately the rating is accurate.

Located in the old Caesar's, Stateline, is Bally's. The Gentleman at the front desk, when I checked in, was awesome on Friday. He gave me 1705. 17 floors is as high as it goes. Just an amazing view of the Downtown, Mountains and Beautiful Lake Tahoe! The room and bathroom were clean. The AC did take a long time to cool it, due to it being in the hall. We had an awesome walk in shower! The elevators were smooth and more than one ran at a time. The gaming floor was clean. Bally's has many restaurants, clubs, coffee place, arcade, indoor pool/spa area, escape room, cigar lounge, game room, and more! Wish we would've stayed here more than one night.

We chose this hotel due to the pictures we looked at online. The rooms did look a lot nicer than they really are. Go figure. Well our room was missing the fire alarm and we eventually saw it sitting on top of the closet so we had to call the front desk and they did not understand why we wanted a fire alarm in our room. Really? I explained to them that if they could not replace the fire alarm, we wanted another room. They then sent a technician up to a room who took the fire alarm from where someone had stuck it and checked it out and made sure it was working properly then replaced it and its original location. The bed was another issue that seemed to be off a bit. Something had torn the end of the bed off. Even walking around this hotel, you can tell it needs a lot of work to bring it up to the standards that they project. I would find a different hotel if you want a nice day as this place really needs a lot of work. It seems they don't care if you have a problem in your room just stay there anyway. What kind of customer service is that? I don't think it's Annie and I would have a hard time telling anybody to stay here. They are that bad.

Stay with Caution. My family and I did an impromptu trip up to Tahoe and stayed at Ballys for the first time. I had high hopes since they took over the Monte Blu. The price was good to other comparable hotels, but that's the only positive thing I can say about our stay. The front desk staff was just bland(clock-in, clock-out type staff). Getting a hold of the front desk staff is almost impossible from the in room phone. If you need anything you'll need to go down to the front desk and ask for what you need like towels and pray they come within 30 minutes. After going down to the front desk 2 times and waiting an hour and half we finally received towels. But the biggest downfall which reflects for the rating is the cleanliness of the rooms and areas of the hotel. There was oil/grease(from hair) like smudge spots on the pillow panel above the bed. There was a napkin behind the tv, a top/lid to a kids drink cup, coins around the tv furniture and there was a half eaten apple on top of the vending machine for who knows how long. Anyone doing a walkthrough can find all of this stuff within 30 seconds. Which can make someone wonder how the housekeepers truly clean and check out the room to make sure it's clean for the next customer. When checking in to a hotel you expect to have clean rooms and somewhat happy staff. Unfortunately this wasn't the case durning our trip. If anyone from Ballys Management is reading this, I highly recommend on talking to the front desk and housekeeping staff and making changes to help future customer's stays/trips more comfortable and enjoyable.

Awesome room for a smoking room. No smell at all. Good ventilation. Nice bar in the executive king room. Lots of space and a very spacious bathroom. Great view. Lavazza coffee in the room. Very quick to check in. Easy walk from parking lot to hotel. 43" Samsung tv. Overall very nice.

Was hoping for better and improved, but what the casino felt like was a ghost of all of its previous personalities. Cesar's, Planet Hollywood, Monte Bleu...it didn't feel like any improvement. The restrooms off of the casino floor, were old and dirty, with one door having no knob and paper towels stuffed in the door hole. My only interaction with staff was at the cash out cage and while she was polite, she had to yell at me over the music; it was uncomfortable. I'm hopeful that Bally's will put some time and money in to the facility and make renovations and improvements. I gave two stars because of its location and proximity to other places in South Shore.

Zero stars if I could. To start we reserved and paid for a Deluxe Non Smoking room but got a smaller classic smoking room, and we reserved months ago. They said the hotel is booked and we can check tomorrow, like really, wtf?! The smell was so bad I was coughing and my kids hated it. They said check tomorrow if a room opens up. Got to room, dirty towels in front of door, inside room reeks of cigarette smoke, beds were sloppily made, toilet was dirty, weird smears and stains all over the walls, lamp shades and it was just gross. Hotel room key didn't work to open parking gate, got new keys and still didn't work, made front desk walk out there and try themselves and they couldn't do it either. They ended up pulling a ticket and handing it to us.

We arrived at 11pm to check in, and they told us that they had cancelled our reservation because we hadn't checked in before 10pm!! Nowhere did they communicate that this was a rule. There were other angry people in the lobby who also had their reservations cancelled. I have never been screwed over by a hotel like this before in my life. Unbelievable. UPDATE: A canned response on Yelp (below) is not enough to make things right. We will never attempt to stay in your hotel again, and I hope others see this and stay away too, lest they end up suddenly without lodging. I wouldn't wish that on anyone. In addition to the other people we saw in person that night, it also looks from the other Yelp reviews here that ours was not an isolated incident.

The room was nice. Bathroom especially was done well. Very clean. we were up on the 17th, it had a nice view of the lake. Bed was a bit too soft for my taste couldn't sleep that well..but someone might enjoy it. I get the feeling they cater more towards the younger drinking crowd. What was lame: no bag carts at the valet so I had to lug all the bags all the way up to the room. my whole family was carrying like 4 bags each because we were there for a wedding. none of the staff offered any and when I asked someone they said there would be one around. long story long, there wasn't. resort fee's. 50+ after I had hit buy. I would have been ok paying it if I had known it from the start. afterwards, im never coming back. let's talk about those resort fee's....one big piece they cover is the pool, which is the whole reason I booked the place. I saw it had an indoor pool. well, turns out they closed the pool 2 hours prior to me checking in at 4pm. I was only staying one day with my kids who were looking forward to it the whole time and the pool suddenly just that particular day didn't open till 12pm. 1 hour after check out. What's the point in having a pool if people can't even use it? #hardpass

Stayed here for 5 days for our hockey tournament. Positive, things for kids to do is great. Otherwise, it's pretty crappy. When you check in you're told if you would like your room cleaned to just call. Each time we called, twice, was told they weren't cleaning that day... but you walk down the hall and rooms were being serviced. Had to request to have your trash taken, multiple times. Trash outside the elevator smelled like a dead animal, called and let them know, but 5 hours later when we left our room again the smell was still there, however, now it had made its way all the way down the hall... We also had water issues. The water was so cold and the operator said run the shower and the sink at the same time for 30 mins. Great... Best service was the Vallets. Otherwise I would not want to wish this hotel on my enemy.

Pros: Sliding doors were quiet so we didn't wake ea other up at night Pool & hot tub w jets, had lockers, 1 shower (cold water!), bathrooms, gym, spa (extra fees for massages + facials). Apparently pool area is limited for hotel guests Fri-Sun, will need room key. They provide towels. Large room, w large bathroom. Huge Standing shower. Convenient eateries- cafe del sol + coffee station + ciera steakhouse w a prix fixe menu that's well rated. Cafe sel sol brunch special 8am-2pm w mimosas was not bad for $19. Our over easy eggyolk was busted tho Cons: Cold showers. Esp not fun at 10pm when it was cold. No AC on. Didn't want to turn on heat just for this bc my family might be woken up. Lukewarm showers at the pool too. Edit: later days did have hot water, probably just ran out when i used it initially. The pillows weren't great. Flattened constantly. Parking fees even if u stay. Probably same all throughout tahoe? Parking was extremely full on Friday and Sat night. Loud sometimes at night w kids running around. Was worried my baby would be woken up by the noise, even though we brought a white noise machine. We did have an early night due to baby. A bit annoying to go down elevators to lobby, then walk around to another set of elevators for garage. Typically not an issue but a bit annoying when u have a baby who needs more stuff... a lot more stuff. Overall, not a terrible place w a baby, but I think we need to airBNB next time for more convenience and quiet. Also felt bad we might be disturbing our neighbors too.

The company should provide complimentary parking if at least free for 3-4 hours so people can get in to eat and gambling.

On Friday 12/27, I checked in to Bally's Lake Tahoe for a 2-room, 2 night reservation booked through Expedia. Unfortunately, a woman at the front desk (Shannon) was extremely disrespectful. I gave her my name and she responded that I only had one room booked. I attempted to show her my reservation details and confirmation for 2 rooms several times, BUT Shannon refused to even look at it, and only said that she couldn't help me. Instead, she brushed me off and yelled NEXT over me. After that, Shannon continued her rude rampage with several customers, who she left equally upset and unheard (including a woman who had little children and a husband down the street with a broken down vehicle that she refused to help). After insisting, she finally took a second to answer as I desperately asked what I can do. Shannon quickly said I can try calling Expedia and continued with an I-don't-know and a stop-bothering me approach, and she yelled NEXT over me, again. At the end, I learned additional information via Expedia customer service, so I got my to second room with the help of another person. Overall, I've never experienced such rude and unprofessional treatment at another hotel. My family was feeling very stressed out, worried, and unwelcome. So, I NEVER want to stay at the business. I wouldn't recommend anyone else to stay there. Bally's Lake Tahoe needs to take serious action so their customers don't get pushed away during their vacations and treated rudely by their employees.

If we could give 0 stars we would. We called multiple times the day of or arrival to notify them we would be arriving after 10pm per their instructions to do so on our confirmation email and we called multiple numbers they listed and not 1 person answered and I remained on hold for 2 hours at one point. Upon arrival they cancelled our reservation without notice. As well as a few other guest that arrived around the same time we did. To then proceed to say they are fully booked. During all this there were guests that were already booked there and multiple people had complaints about no hot water, barking dogs in rooms, wet bed sheets, no pillows the list goes on. So thankfully our reservation was cancelled because it would have been such an unpleasant experience.

This was our first time staying here. Our room was completely comped. They upgraded our room to the 17th floor with a view non smoking. Check in was easy and everyone was so nice. Parking was difficult at first. Last time we were in the parking lot years ago the events center wasn't built and parking was free. Scanners on parking entrance didn't like to work sometimes but it worked its self out. Thank you for a great stay and we will be back soon!

Recently rented a room at Bally's and it was decent staying there. We booked a suite that had a nice spacious bathroom, walk in shower and jacuzzi tub. The room was large and well lit, although we found it strange that all the furniture didn't match lol. Was an ok stay but our vent kept making shattering noises all night and there was no complimentary water provided in the room. Some of the basics were lacking, but it was a nice stay. Definitely opportunity to enjoy the casino and other miscellaneous activities, but the hype of the town is when you walk to the strip and enjoy the beautiful area.

Minus stars Room had not been vacuumed , found press on nails next to the bed Here is the worst part NO Hot water Took cold showers fir 2 days no one answers the phone as far as hotel staff Electric outlets didn't work. Waited to speak with manager at check out and we clearly saw her come in and speak with the desk clerk The desk clerk then says she is not available lol probably didn't want to face the music cause the guests next to me also reported no hot water . Lastly , the desk supervisor Came over and said Yes, we have had an issue with hot water for a awhile Really ? Then advise guests when they make reservations This is a. If deal ! Stay away from this nightmare

This place is awful. Dirty, understaffed and very light on amenities. They have no room service, no place to get food after the restaurants close, not even chips or candy in the vending machine on our floor. We are in a Sierra suite, their best room and called down for a blanket but no answer at the front desk or bell desk. I went down to the front desk at 10 PM and asked for a blanket. She wrote it down and called housekeeping on her radio. At 10:45 I called again and no answer after 40 plus rings. I write this the next morning and no blanket ever arrived. She had to use bath towels as blankets.

Great experience at Bally's! Our host Patrick was very accommodating and helpful with our room upgrade. We had an amazing view! Thanks Patrick for everything and can't wait to come back!

Formerly MontBleu, this is my go-to hotel in South Lake Tahoe mainly for the swimming pool area (the Bleu Lagoon). It's an indoor pool which really does look and feel like a grotto, with giant rock formations and such. The hot tub was perfect for relaxing this past Saturday, and the place was fairly empty in the afternoon, so no obnoxious kids running around unsupervised. The rest of the hotel is okay. Pretty standard for a casino and resort in this area, nothing special, although they do have an escape room inside Bally's. The Bleu Market (general store inside the hotel) closes pretty early, like 9:30pm, just like most places in Tahoe, but there's a 24-hour CVS about a block away. Also, they charge $15 overnight parking for hotel guests. The room was great overall, had everything one might need (comfy bed, outlets, fridge, medium sized TV, temperature control, iron, dryer, safe, hangers, full sized body length mirror, table and seats, and large bathroom with a really nice shower)... except the bathroom door was broken upon arrival (was off the track and could not slide open/close), but they fixed that immediately when we informed the front desk. They let us check in one hour early... but is it really "early" when their regular check-in time is 4:00pm?!?! There was also a dead bird on the balcony floor, not the hotel's fault, maybe it had recently happened. Overall it was a comfortable stay during our recent visit, and it's still one of my favorite hotels in South Lake Tahoe, for the value and location (near event venues but also not too far from the beaches and outdoor activities).

When booking with a 3rd party it states that $30 is due upon arrival. But it was not just $30. It was $30 PER ROOM PER DAY PLUS $20 FOR PARKING YOUR CAR TO STAY AT THE HOTEL?? SO an extra $50 per room per day!! Never ever ever again will I let this place scam us like this.

The host Patrick Teagues should be let go. I've never been treated as poorly by a host as I was tonight. We are superstar status and were yelled at for asking for a $100 meal comp after playing through $15,000 on slots the past 3 days. We are here on a trip sponsored by Caesar's, as we are seven stars status there, and we will not be returning to Ballys properties any time soon based on this treatment. I intend to reach out to casino management.

This hotel has gone from ok to absolutely terrible. Our family stayed here last weekend and at 3 am, a blaring alarm woke up my whole family including 2 children who were terrified for their lives. I contacted the front desk and they basically said to wait it out. After 30 mins and then another alarm going off after it, I decided we've had enough and asked to be moved to another floor - as it was only going off on our floor. Everyone said they are going to request a refund but when reaching out to the hotel, they simply ignored us. If the front desk would have been less condescending, then it wouldn't have been so bad. Oh, and let's not forget our post-dinner at Cafe Du Sol debacle! We had paid our waitress, gave her extra tip for being wonderful, got up to leave and had the hostess chase us down, grab my arm and loudly say to me in front of the entire casino, "EXCUSE ME! I NEED TO ASK YOU A QUESTION, DID YOU PAY?!" Lol. Yes. Yes I did. Go talk to your coworkers before you try to embarrass me like that because that was absolutely unwarranted. Completely unprofessional and not even an apology was offered before she realized her mistake and turtled back to her stand with a huff. I used to stay here a lot. I gambled here a lot. But after this, I'll be going elsewhere because this place just doesn't care about you. Terrible service leads to unsatisfied patrons. Simple as that.

My experience at this hotel was awful! The check-in experience was sketchy! My card was ran 4 times, and my money was taken from my account. The ASM at the hotel ( Paris Reid) was rude and abrasive, with no customer cMyonsideration or lack of empathy, who did not care about my money being taken! I was worried and stressed, and he showed no emotion to what happened! He responded with " it's going to fall off, and your money will be returned within 2 hours! It did not return! I went back to the reservations desk once again, only to listen to this manager ( Paris Reid) who does not care! I'm now without $400 and still having to wait for my money! Beware folks do not swipe your card more than once when they ask you to! I was told oh don't worry, you won't be charged they lied. *Check in 0 *hotel 0 *room 0 * worst experience

Everything about this place is two stars at best. Yes the location is good, slightly cheaper than the places nearby but then you add on a parking and resort charge.... so is it really. Spend the extra money and go elsewhere. Large line for a 4pm check in, we got there at 3 and it took 30 min to check in. Casino is dead. Room smelled like the last occupants were growing marijuana plants. Pillows may be the smallest and most uncomfortable lumpy ones I've ever experienced. Bed is equally bad, hard in a bad way. Pool closes way too early. Ac was loud. Tv is not smart so no Netflix or casting on those evenings inside. Asked for wine glasses for our room, was told cvs next door might have some lol. Shower was nice, large and newly done. Won't stay again. It was actually better when it was monte blue. That's what I get for cheapin out lol

The facility is dated, and it shows. Doesn't appear to be much effort in upgrading the location. Limited services. No room service, so plan for food accordingly. Rooms are clean, and there is hot water. Decent place to serve as your bas camp location if you are an outdoors type person.

Arrived, drove up to valet. Nobody there to greet us, not even a bellhop. Had to look for valet person. Dragged our luggage up the steps and went to check in. Got there around 4pm, which I thought would be a good time.

We liked the pool here. The pool was large and had a life guard on duty. Bally's is an older casino. Part of the main lobby smells like cigarettes We are a family with a child. Having cigarette smoke nearby, even briefly, is never desirable. Our room was large and spacious. However, we found a dirty towel that didn't belong to us in our room. (Disgusting!) we called, and someone brought us new towels. Especially after the pandemic, cleanliness in public places is ultra important to us. Finding a dirty towel in our room was a big red flag for our family. Overall, we will likely look for other accommodations on our future trips to Lake Tahoe.

Guests have to pay for parking in the crappiest, literally trash-filled parking ramp with vomit in it. Completely and utterly revolting, absurd, and aggravating. Worst we've ever seen. Bally's has taken over and "rebranded" the former MontBleu property in Stateline since 2021. Hope they're still in progress renovating because even upon arrival the first impressions are unfortunate - broken lamps in valet area, formerly active fountain now overgrown with weeds and dingy. Our room was OK... you can tell they renovated within rather recent years. Clean, no smells. The room itself was fine. BUT, our stay was SO NOISY!! Door slamming nonstop (big problem) from all next door, upstairs, downstairs, and nearby neighbors that shook the walls of our room and our bed constantly, and all night long, which you cannot block out with earplugs. All in all we will not stay at Bally's again. Just not worth it. We will stay on the CA/South Lake Tahoe side next time. Stateline casinos area is so ugly, outdated, and grimy!!

Remember those complimentary drinks cost you whatever you tip and lost at the slots while you waited for your drink ;-) This casino has slots, roulette, craps, race & sports book, and card games, free drinks as long as you are actively gambling. They have a rewards card available if you join. Also, on premise is the hotel, pool, spa, beauty salon, fitness center, restaurants, cafe, bars, wedding chapel, escape room, nightclub, ski/board shop, romantic adventures store, cigar shop, meeting rooms, and theater for shows. So basically something for everyone. Plenty of parking with option for valet. Some resorts have shuttles that will drop you off and pick you up. Downside is it smells awful and eyes burn from people smoking.

I have been here many times. Tonight, bought two glasses of wine. One was poured from an old bottle. It was really bad, spoiled. You could smell it 12 inches away. I took it back. The bartender gave me all kinds of shit. I had to wait in a huge line twice. It was not drinkable. These things happen, but don't be a jerk. We had given her a 25% tip. Section D, older woman, Dancing with the Stars. Omg.

Front desk was kind upon a bit of an early check in! Room was a bit warm but overall seemed clean. Great location!

The hotel needs a major update: especially new carpets and mattresses. The carpets throughout the hotel were not only old, but dirty. It's like the hallways had not been vacuumed in a month. Small old pillows on the beds -- i had to use 4 to equal 2. One mattress was very old, thankfully it was just me and I could sleep in the other. Though the location is gorgeous Lake Tahoe, once you're in your room you may as well be in Bakersfield. There is no ability to open windows to get Tahoe fresh air into the room. Despite being in a nonsmoking room, the interior smelled like old cigarettes. There were sheets and trash in the hallways even late at night when no cleaning crews were active. The main floor and parking structure are mazes, hard to find elevators. Parking structure is disconnected from the building and hotel keys do not open the parking gates. Food options were limited and expensive. Staff appeared unhappy. It's like the hotel is where fun goes to die.

We were recommended by family to stay here for a budget stay in South Lake Tahoe. They had a very pleasant stay here when they went last year around summer but we felt otherwise. We booked a room for a 2 night stay a few months in advance for an early bird discount. I think the original rate was about $85/night before the additional fees which is very affordable in comparison to other surrounding resorts. They also claim to be pet friendly here too! Upon arrival, we pulled into the self parking which is a dingy parking structure. Parking is NOT free and as a guest of the hotel, we were charged about $15/night but we had access to leave and enter whenever we wanted. As for checking in, the process was easy. Looking for the front desk was confusing as it's located on the opposite end of the hotel. We were able to get a room on the 17th floor of the hotel. Our room was not bad. It was extremely spacious. There was enough carpet for our dog to run in large circles around the room. The window had a nice view of the mountains. The room came with a mini fridge, TV, standard sized King bed, two nightstands, coffee machine, etc. What you'd expect from a casino hotel room. As for the bathroom, we were really impressed with how modern it looked. The mirror had the nice LED light, the toilet was partitioned by a wall, and the shower was HUGE. However, we immediately found a wet towel on the floor of the shower when we first checked out the room. It's pretty gross... Nonetheless, the room served it's purpose for us. It was a place for us to rest in between sightseeing around SLT. We do appreciate how quiet the hotel is, especially for the end of September on weekdays. As for our concerns for the 'pet friendliness'. This hotel is not yet ready to have pets. There are no designated relief areas present at all. Our poor guy had to walk back and forth along the main street to relieve himself. There is a community center due to open soon right next door, and there's noticeable patches of grass in front so perhaps that might be the "unofficial" relief area. Overall, we had an OK stay here. We loved the space of the room that we had and it's modern bathroom. The bed wasn't the most comfortable though and the wet towel was pretty gross. Food options were non existent. Their restaurant always looked closed. The casino was very quiet, but had very little ventilation, so the smell of smoke was heavy. The pool requires sign up to access, so that was weird. The location of the hotel is great as it's a quick 6 minute drive to the Heavenly Village and is accessible to both the California and Nevada parts of Lake Tahoe. The final complaint we have is that our final bill came out to be more than $100/night. We called the front desk to e-mail us a copy of the price breakdown but they failed to do so. We're not entirely happy with that and that was a letdown for us.

This place is the worst place in Tahoe. Besides the service being aweful they lie to you about check in time and made is stand there by the front for 2 hours.

I know that there are a lot of bad reviews here. Here's my 2 cents: It's an older casino/hotel. However, my room on the 10th floor was nice for my kids and myself. Comfy beds with soft sheets. The shower was huge. The pool was way too busy when we went, so we didn't even got in. The food shop was expensive, 3 coffes and 3 sandwiches for $64 dollars, I thought that was overpriced, but we were hungry, so we bought the meals. I won 1k at the casino, so no complaints there. Location was very close to the lake, we rode scooters to it, I recommend either that or take an Uber to closest beach as there was no parking anywhere near the beach. View of lake was great from our room. I would stay here again.

Bad pillow and beds, no lock on bathroom, no microwave, no hot water, no power on some room lights and sockets

Everything. Clean the place. Fix the air and heating system. Get employees who are less high than the guests.

Worst hotel experience I have ever had. we got here at 3:10 but they wouldn't let anyone have an early checkin so at 4:00 (checkin time) the line was out the door. it took an hour and a half just to check in. Hotel staff and bartenders are less than friendly. I will never stay here again. Terrible experience.

I am not impressed with this hotel. I have stayed in this hotel several years ago when it was Mont Bleu. The hotel appears exactly the same with no upgrades. There are cracks on the light fixtures in the hallways. There is no ramp to the entrance of the hotel. This created a predicament for my double stroller. The beds were terrible. Every movement created a squeaking sound. The mattress needs to be replaced as there are uneven patches. The was a stain on one of the pillow cases. Valet is $25 per night. Self parking is $15 per night.

You should stay somewhere else... I've been in line to check in for over an hour! The front desk workers are extremely slow and left multiple guests dissatisfied.

We spent only 4 hours exploring the casino on a Friday night. Did not stay at the hotel so I cannot speak to that. My husband and I played slots and we both won. Did not feel that the machines were too tight. There was a bar that had a dance floor, and they were playing great music (observed from afar so it could have been a DJ). We were served free drinks at the slots and the waitress checked back in frequently. The casino is older but overall, we enjoyed our time and would have stayed longer to play except had to leave the Tahoe area early the next morning.

To anyone that has never stayed at Bally's are experienced. They're awesome service. I highly recommend them 100% they offer such great amenities and if you sign up for their players card, you really really receive some great benefits! The host there will treat you like kings and queens especially The host Patrick he is by far the most accommodating person I have ever met and will bend over backwards for you in any need big or small and make your stay the most memorable that you'll ever imagine! So don't wait come on up to Tahoe enjoy the beautiful scenery and then go back to Bally's and enjoy the great experience that they offer and don't forget to ask for Patrick the host he will make sure your state is unforgettable!