Balmoral Plaza

This was by far, the most disorganized hotel I have ever stayed at! When we arrived, they could not find our reservation. Not until we sent them a mail copy of our reservation, our booking was accepted. While we were waiting, other guests came in with the same problem. ||We were asked to sit down, while they prepared our room, which was not ready, in spite of the fact that it was after the normal check in time. After a long wait, we were told that it would take at least one more hour, because the hotel was fully booked! Don’t they have staff enough to be fully booked?||We went out for a couple of hours and came back to finally get the keys to our room, just to see that the room still was not cleaned. We went out again while they cleaned it, and it seemed ok, until we noticed that they had forgotten to give us towels. I called the reception, who said that they would send us towels immediately. Those towels never turned up!||Next morning it was time for a rather good breakfast. However, the only source for hot water was the kind of apparatus, where you have a blue tap for cold water and a red for hot. It was definitely not capable to supply hot water for all the tea consumed at a breakfast in a big hotel! The water was not even lukewarm! When I told the waiter about the problem, he had to test the water in my cup with his finger, to believe me! Unbelievable!||It is a pity, really, because the hotel in itself is quite nice, but that doesn’t help, when the staff and organisation doesn’t work!

The hotel is nice, very well located and the staff is very friendly. Although it is very noisy during the night: somehow not well isolated and noisy tourists make it more difficult to sleep quietly. There is also some humidity problem in the bathroom (see picture).

I booked through booking.com and received a confirmation. When I arrived, a completely disinterested guy on reception just said he had no room for me. He had no interest whatsoever in explaining why or in helping me. The hotel is supposed to be 4* but I suspect that was many decades ago. I don’t know what the rooms are like but the public areas are dark and dirty- stay away!!

The rooms were adequate if slightly dark but air con present. The location is excellent, right in the centre of old town Montevideo. We visited this hotel at the beginning of our holiday and unfortunately my handbag including iPhone and purse were stolen from the restaurant on the second floor of the hotel during breakfast by a non staying guest. Guest security in the hotel is poor, there are two entrances on the ground floor and it is easy for people not staying at the hotel to enter the hotel lifts unnoticed, so if you choose to stay at this hotel please keep a close eye on all your personal possessions at all times.

I am not sure what all the good reviews are for. The hotel is very run down. The Internet didn’t work. The slowest internet speed I’ve experienced in years. My room was smelly with mould on the walls. <br/>The only positive point is staff. They were professional and friendly.

Good Hotel located in the center of Montevideo. Friendly and helpful staff, fast Wi-Fi, varied breakfast, clean rooms. The only thing that wasn’t to my liking was the size of the bed (individual), too small.

Nit-picking enthusiasts would have a field day here. There are many small issues and signs of a possibly faded glory, but the staff are wonderful and accommodating, the facilities are there, if not pristine, some things take a little longer than you would like, but, and this is a huge but (no sniggering in the back), the price is well below what you would expect to pay for what you get. Fantastic value, and a great location.

The place is very nice, the staff really kind. I think there is some room for improvement in the cleanliness: the bathroom's walls were either a bit dirty or there were some fungi because the bathroom stayed wet