BALTHAZAR DESIGN HOTEL

This is slightly tough to review. This is a very expensive hotel in many ways but is it good value? The rooms are lovely, well appointed and they don't skimp on the little things that make s difference. (Oh my goodness, the towels.... If only I could find out where they buy them!). Service is unquestionably good. I would actually describe my experience as faultless. I'm not a big fan of the breakfast approach however. The restaurant attached to the hotel, which I'll review separately, produces excellent food but it's a little like they try too hard. Breakfast should be simple in my view. And yes that's quite a minor point... You don't have to have breakfast there. I found the location excellent. It's the edge of the old town but only a five minute walk to the centre and Sukiennice. Do i recommend it? Yes, because you actually get what you pay for.

Absolutely loved this hotel! So much character and very well kept. Breakfast was fantastic and the rooms were great, beds were really comfortable and I loved the amenities in the bathroom. Will most definitely be returning at some point in the future. Thankyou

Great location right near the Old Town, so some slight street noise at night—but totally worth it. The hotel was spotless with a classy interior, and the staff were lovely and welcoming. There were some lovely personal touches in the room too, which made it feel extra special. Breakfast was great—would definitely stay again!

The service at this hotel is impeccable! The breakfast is remarkable and a wonderful start to your day of touring Krakow. Housekeeping is better than the typical hotel anywhere in the world. We had an adjoining room with our adult children. The beds and rooms are very comfortable. |There are not enough stars in the hospitality industry to give to the staff at the Balthazar Design Hotel!

The hotel is really beautiful, so clean and well designed. The staff are so attentive, we even got a free gift of an amaretto and a little biscuit which was a lovely touch. The hotel is the perfect location and well located for anything you want to do in krakow, whether that’s exploring the old town, the Jewish quarter or the centre. Bed was really comfy and room was the perfect size with a lovely view. If you book here you will not be disappointed, highly recommend.

The hotel itself is beautiful, cozy, and conveniently located. Everything started wonderfully: we were checked in right upon arrival, even before 3 PM, and there were pleasant surprises waiting in the room — amaretto and chocolates. The room’s interior was simply lovely.||||Upon check-in, we asked about table availability at the Florentina restaurant for dinner and were told there was just one table left. We asked to reserve it for 7:30 PM and inquired about the dress code — we were told casual smart. The receptionist named Margoreta seemed very attentive at that moment. But that was deceptive.||||In the evening, eagerly anticipating dinner at the popular restaurant, we first went directly to the restaurant where we were refused seating. After that, we went to the reception to find out what was wrong and where our reservation was. A different staff member, Karolina, was there. She coldly checked the records and told us there was no reservation and she couldn’t help. No apologies, no attempts to find a table later, not even a comforting word. I found her behavior arrogant and disrespectful. It’s strange that such an establishment allows unprofessional staff at the reception.||||The surprises didn’t end there. The next morning, we found empty boxes of the toiletry set and a broken hairdryer in our room. When checking out, Margoreta was back on duty. I was surprised she didn’t bring up the restaurant incident herself or apologize. I had to ask for clarification, and she replied that she didn’t remember telling us that the table was reserved. ||||A great answer from the staff of a 5-star hotel, wouldn’t you agree? As an apology, she offered us a complimentary minibar, but it felt utterly insincere. When I asked about the hairdryer and toiletry set, she simply brushed it off saying it’s a matter for room service.||||Saying I’m disappointed and shocked is an understatement! It’s truly a shame that such a good hotel employs such terrible ||and unqualified staff. There were so many ways to resolve and smooth over this incident — from apologies to offering dinner in the room. But nobody did anything. Why?||||I hope the management reconsiders their staff selection at the reception. Such behavior is absolutely unacceptable for a 5-star hotel.||||P.S. If I happened to misspell any staff names, the correct spelling is written on the attached note. This information is intended for the management.

Outstanding hotel in the heart of the tourist areas, next to all the famous churches, the town Square, and the fortress. This is the best place to stay. Staff was amazing, the rooms were super comfortable, and the restaurant attached to the hotel was voted best in Poland in 2024.

☀️I recommend this hotel based on my experience with it in several aspects; At first I was afraid that the location is in the middle of the center and I read a lot that taxis do not reach this area and therefore it is necessary to carry the bags for a distance to reach it and for this reason I hesitated to book in it, but after the experience I assure you that the hotel is very interested in its guests. It provided a nice, loyal, polite and organized employee (Jakub). (Levente) As soon as we reached the last stop with the taxi, he came to us quickly and with a broad chest and a smile. He carried all our bags. He was very loyal and organized. He smiled at us and took care of our affairs. We thank him very much and we will not forget his effort with us. Likewise, the receptionist (. Malgorzata) welcomed us from the moment we entered as if we were guests in her home. She gave us the best impression and completed the check-in procedures quickly and hosted us with a drink and gave us a lot of information about the tourist places. Likewise, the breakfast employee (. Gabriela) welcomed us warmly and chose the best place for us and stood waiting for any request we asked for, responding to us in seconds and giving us the best choices for breakfast. Thank you, thank you, thank you. For the beauty of its taste and kind service; and about the breakfast items, Michelle really gave them a star, and they are at a high level and deserve this evaluation. The most delicious pancake you can taste in the whole world, as well as the way they present the rest of the items, with high taste and deliciousness. As for the hotel design, anyone who cares about design knows that they have used the best decor designers. The hotel suits those who care about art, because the choice of furniture, antiques, wallpaper and wall colors was a masterpiece... Many thanks to the hotel management for choosing the loyal employees, choosing the upscale furniture and high cleanliness... Dr. / Suham Al-Muhaimid from Saudi Arabia