Balzac's (Billy Bishop)

If customer service had a bottom level, Balzac’s dug a basement and started renting rooms down there. I spelled my name out slowly like I was auditioning for Sesame Street and they still butchered it. I’m convinced they collect wrong names like hockey cards. They also ignored my sister so hard she basically didn’t exist. I don’t know if their staff only sees every second customer or if acknowledging people is extra, but the energy was “NPC glitching in the corner of a video game.” Then came the bill: $30 for a lifeless egg and cheese sandwich, a water bottle that looked like it came from a hotel minibar, and coffee that tasted like it lost a dare. I’ve had better coffee from a gas station machine labeled “Out of Order.” Honestly, Balzac’s is proof that vibes alone can’t save a place. Spend your money somewhere else like literally anywhere with functioning taste buds and human decency.

Incredibly bizarre experience here. We ordered using the kiosk and my receipt didn't print out, which I need for work. I waited at the counter for over 5mins for someone working to come talk to me. Once I was acknowledged, the lady said "only manager can print" and walked away. She told the person with me they were out of the ingredients to make their drink, however, another staff member went to get it and you could tell she was annoyed with the lady saying the drink ingredients were out. I decided to ask her about my receipt, and she was so much friendlier and helpful, said the manager was on their way to re-print it. The initial woman I spoke to was staring me down and honestly, not sure why she's in customer service at all. No need to be mean to someone who's being friendly to you. She was arguing with her coworker who was the helpful one and I felt bad for that she has to work with her. The manager should address this issue. Drink and food was good! Shoutout to the woman who was helpful throughout it all :)

Food and coffee were great but the girl working there had the worst attitude and deminor I've ever seen in customer service. I felt like I was bothering her ordering a coffee and breakfast sandwich. She also told me this is not Starbucks when I ordered my machiato. Not sure what she referring too but that was rude.

What can I say about Billy Bishop’s Balzac? Sure, it’s name is probably the best thing about it - but that is a pretty high bar. Don’t really understand why it’s rated so low. Not loads of veggie options, but the salad and tomato soup was tasty (if a little small - it’s soup, please sir, I want some more!). For an airport, pretty good! The staff were friendly and helpful. Can see the information board from the seating.

Coffee was good, and service was fine too. Food is probably from a couple of months ago. Bought a chocolate croissant, took a bit, trashed it. Not even sure it was safe to eat! To be avoided.

This morning was my first flight out of Billy Bishop Airport, and I was a little as I didn’t know my way around. The team at Balzac’s is cheerful, caring and genuinely amazing! I feel like I was treated like a queen here! My menopausal brain can’t remember the name of the amazing person who made my drink for me, but I know from my heart that she made it with love! I’m happy I got a picture with her

Not overly friendly. Didn’t offer to heat up pastry. The pastry is good, not great but I’m sure it would be better heated up. Balzac’s is a great coffee place. But my flat white is only warm not hot. The airport is great. I ordered a flat white and a chocolate croissant. My drink was placed but no one indicated it was for me until I asked if it was indeed a flat white. I would still recommend this place because Balzac’s is a quality coffee location.

Poor service and zero efficiency. The lady working the counter was dismissive and flat-out rude during our interaction. A little basic politeness goes a long way, especially in an airport setting where people are already dealing with travel stress. Definitely not the way you want to start a travel day.