Balzac's

Not overly friendly. Didn’t offer to heat up pastry. The pastry is good, not great but I’m sure it would be better heated up. Balzac’s is a great coffee place. But my flat white is only warm not hot. The airport is great. I ordered a flat white and a chocolate croissant. My drink was placed but no one indicated it was for me until I asked if it was indeed a flat white. I would still recommend this place because Balzac’s is a quality coffee location.

What can I say about Billy Bishop’s Balzac? Sure, it’s name is probably the best thing about it - but that is a pretty high bar. Don’t really understand why it’s rated so low. Not loads of veggie options, but the salad and tomato soup was tasty (if a little small - it’s soup, please sir, I want some more!). For an airport, pretty good! The staff were friendly and helpful. Can see the information board from the seating.

Other than speed of getting food, there is nothing positive to say about this cafe. We purchased a sandwich on the do-it-yourself kiosk/screen and after the order went through, were called to the front by the staff to say that they were missing a key ingredient to make the sandwich. They offered to make a different sandwich for us from their menu, which cost less than the one we purchased. I asked if we could do a refund for the sandwich, since the new one is less expensive, and place a new order, and they refused. We were laughed at by the staff and completely ignored by the manager for requesting the difference for the item. It's not the money, it's the principle. You should not be selling an item you don't have, and you should not be stealing (yes, stealing) from customers. I wonder how many times they get away with pocketing money from customers for menu items they don't have. An embarrassing experience, and the sandwich was the quality you would expect from an airport. I don't recommend this place at all.

I watched horrified as she made my « iced » mocha with hot coffee an hot milk (!) over 3 ice cubes. It’s disgusting and a weird lukewarm undrinkable temperature. With a sandwich that has no mayo, making it super dry and stale. For 26$. And there was a long line as if it had just opened and airport rushes weren’t completely predictable.

Don’t order the baguette. Saddest $16 breakfast sandwich in the world.

I love the fresh food options! The sandwiches are super fresh and delicious! Sarah, the server at the counter, was amazing. She remembered me from my first visit a month before and gave top notch service both times. I highly recommend this restaurant at Billy Bishop Airport!

My view of Balzac was something different before today’s experience. I ordered a plain croissant and a latte. The croissant was nothing but a piece of chewy bread. In fact a good bread would have been better than the croissant. The cafe latte was already cold when I got. This is topped with a long line up and a rude person taking the order. The problem is that low rating may not mean much because they are practically the only place available. However, another option to make a difference is that on the next trip I would factor time to do this prior to getting to the airport. This was I would avoid this negative experience in the morning.

Terrible coffee ordered a flat white, milk was burnt you can see in pic, and also no foam in a flat white? Please see train staff! Crazy to pay that much for a coffee to get it burnt.