Lacy H.
Yelp
If you've read any of my reviews, you know that they are typically all positive - praising joints for their vegan options. That being said, I'll start off by saying it's really great that a new local coffee shop has vegan options (cream cheese, butter, bagels, Just Egg, dairy free milk, etc.)
If you've read any of my reviews, you also know that I love shouting out great customer service. Unfortunately, I have to shout out the opposite for BAM Bar. I've visited this place a few times now, mostly when I'm visiting my family on the weekends. The weekends are insanely busy, which is great to see - but that also means that customer service has been lacking. I don't think it necessarily should be that way, but I gave them a pass. I haven't written a review so far as I've wanted to see what the customer service was like on a week say.
Fast forward to a Tuesday morning (4/5) around 9am and I arrived to a fairly empty establishment. Placed an order for two bagels (one with vegan butter, one with regular butter) and two oat milk lattes with peanut butter. I received my order quickly, and went to the parking lot. I took a sip of my drink and was a little shocked that it tasted nothing like the other PB lattes I've ordered here lately. So what do you do? You go back in and ask them to please fix or remake the drink. The woman at the counter was not happy about this, proclaiming she put "big scoops" of peanut butter in each and stirred them. Also stating she "didn't know what to do." This was shocking as even Starbucks will propel your incorrect drink out the window, make you a new one and also give you a hug. Not wanting to be a recipient of this behavior any longer, I just left. Took the coffee as is.
Another thing to note - the bag with the bagels had two containers in them. One with (I assume) vegan butter, and one with non-vegan butter. Neither of these were labeled. If you sell a vegan version of something, it would make sense to label it. That could be really scary for someone with a dairy allergy had they took a guess and used the wrong one. To BAM Bar: I would highly recommend fixing this.
I've probably spent over $100 here already, but I don't think I'll be back. I really liked the concept of the place and it's vegan offerings, but the customer service (lack of) is just not it. I'd much rather give my money to a reliable company like Starbucks, or even another local coffee joint in the area.