Sandy Fitzgerald
Google
I’ll start with the good.
The staff, especially maintenance and security staff were very friendly and helpful. We had a couple of issues with the A/C and the safe which were quickly taken care of. Unfortunately, I don’t remember the names of the maintenance staff who took care of us.
The room and grounds are very clean. Rooms are comfortable, comfy bed, bathroom was great.
We never ate the restaurant. We spent a week there and other then signs pointing to the direction of the restaurant, we never actually saw the restaurant which I found odd. It must have been hidden somewhere.
The pool bar was nice, only open until 6:00. Claudia, the bartender was a delight to talk to. She taught us a lot about the region. She was exceptional.
Gail, our house keeper was friendly and did a wonderful job.
Now for the bad.
I paid extra for a room with a kitchen. We like to cook breakfast and it’s nice to have a kitchen in case you have a lot of leftovers or need a late night snack. Pictures showed a full kitchen, with stove/oven, microwave and fridge. The was one 1 skillet and no other items to cook with. Not a sheet pan or glass dish if you needed to heat anything in the oven. Didn’t have a pitcher to make iced tea. There wasn’t even a toaster. There was a microwave. These are basic items one would assume you’d have in a kitchen. I asked at the front desk if there was a toaster or a sauce pan I could use and they said there wasn’t. The value for this type of room was not good.
There were 2 water bottles in the room when we arrived but no additional drinking water was provided. You could go to the lobby and refill bottles which we did, but it was a hassle.
The main pool, while very clean was simply not inviting. It’s surround by the entrances to the rooms on 3 floors and was very shady after 2:00 or so. Since the pool was surrounded by the buildings, it was very hollow sounding. The plain concrete buildings were bland and there was tropical feel to the pool. It’s a shame since the pool was very clean and nice, but it was a space you just didn’t want to spend any time in.
If you’re looking for an exceptionally clean room and nothing more, this place is fine. I won’t stay here again when I return to Belize.