Bandai Namco Cross Store Brooklyn NY

My wallet walked in with me...and never made it out I went to the Bandai Namco Cross Store in Industry City thinking, "I'll just browse." That was my first mistake. The moment you walk in, it's like your inner child grabs your adult credit card and says, "We ride at dawn." There are Gunpla kits staring at you, shelves of figures judging you, and an entire wall of gashapon machines whispering, "Just one more spin...what's the worst that could happen?" (Answer: you leave with 14 tiny plastic characters and no regrets.) The place is super clean, well organized, and dangerously well-stocked. It's basically a mini Akihabara dropped into Brooklyn, except instead of jet lag, you just get financial regret and a bag full of anime merch you absolutely didn't plan to buy (but 100% needed). Highlights: * The gashapon area is basically a casino, but for anime fans. I blacked out and woke up holding capsules. * Tons of official merch--Gundam, One Piece, PAC-MAN--if Bandai touched it, it's probably here * Chill card game area where you can pretend you came to "hang out" and not spend money Only "downside": * It gets crowded, especially on weekends, which just means more witnesses when you say, "I'm not buying anything else" and immediately buy something else Overall, if you're even slightly into anime, gaming, or collectibles, this place is a must. Just set a budget...then double it...then accept your fate. I'll definitely be back--mostly because I'm pretty sure I left part of my paycheck there

I came in with a friend who was looking to get a Pokemon model set (which the store thankfully had). They also had neat mini figure vending machines or as they’re traditionally called, gachapon. I’d never seen/heard of them before. It’s a little pricy to play but I got a cute Waddle Dee figure. The woman working the register was helpful and kind.

Gareth and the team at Bandai Cross Store Brooklyn handled the EB-03 release really efficiently. The line was organized, everything moved smoothly, and the menus made checkout quick and easy! Gareth was also especially kind and encouraging toward female players joining in-store events, which made me feel welcome to participate. Thanks to the team for a great experience!

GACHAPON + GUNDAM RELEASES (September 26, 2025) 4 STARS I lost count on how many visits to this place lol… there’s barely any changes to the gachapons and the price $3 for 1 token is not worth it anymore. Only saw one Chiikawa but they’re magnets. Feels repetitive. GUNDAM: I arrived an hour early and thankfully the nicest employee had the tickets used as a way to purchase the new Gundam TCG Starter Deck. The timeslot is super SUPER useful than the GameSt*p way. This process made things less overwhelming and less crowded. The ticket for me said 11:30am so I joined the line when the time approached. Checkout was fast, nothing crazy. Overall, great experience. Great management and very nice employees with good knowledge of gundam. GACHAPON PHOTOS ONLY (June 11, 2025) 3 STARS this is my 4th visit and well- the gachapon section is a letdown. It doesn’t feel like there are more gachapon for niche anime/manga. Sure there’s sanrio but no Chiikawa is a huge offense. It’s mostly popular ones but it’s feels repetitive.

★☆☆☆☆ AVOID THIS STORE I’ve visited the Brooklyn Bandai Namco Cross Store (Japan Village / Industry City) twice—once in the summer and again in November—and both visits were awful. This is hands-down some of the worst customer service I’ve ever experienced in a retail setting. They NEVER answer their phone during business hours. If you’re traveling from far away and want to check stock before making the trip, too bad. You’re rolling the dice, it’s a gamble. They also fail to disclose that all sales are final. Staff do not verbally state this at checkout. You only discover it printed on the receipt after you’ve paid. That is not transparent—it’s shady. If you buy a sealed item and need to exchange it, you’re out of luck. Both visits had the same cold, dismissive, uncomfortable energy. On my second visit, the same cashier (Angelina) was working the register, and the experience was just as bad. I’ve never left a store feeling this strongly that I never want to step foot inside again. Sadly this isn’t my isolated experience. Look this place up on Reddit, especially in the Tamagotchi community. Complaints about rude staff and terrible customer service have been ongoing since this store opened—and management clearly doesn’t care. For Tamagotchi fans: the Tamagotchi Paradise situation here is a joke. Staff control access to free exclusive digital items that are meant to be given to customers. Instead, they hand them out randomly—sometimes one, sometimes none at all—depending entirely on their mood. These items from staff-operated Paradise are FREE, take no effort to distribute, and were created by Bandai specifically to encourage store visits. Denying customers access for no reason is pure arrogance. So the expectation is: travel from far away, spend money on overpriced collectibles, get treated poorly, and then be denied a free digital item out of spite? Absolutely ridiculous. This store gets nonstop praise from NYC Tamagotchi influencers. Don’t fall for the hype. A retail store should at least manage basic customer service and honesty. This location fails at both. Save yourself the frustration. Go literally anywhere else.

How to get to this store: Find Daiso on second floor, go inside the Daiso and keep walking straight until you see the store. Updated: March 18 - It’s so dead empty with few people coming in the afternoon as soon as Japan Village open during weekdays. Almost half of the gashapon machines are out of stock which I found it hilarious. Might as well reuse the tokens for other gachapons in Edgewater or American Dream. 2nd day after opening: This store is not bad! We did find gundam early release model kits which is cool! Some One Piece cards, figures (more on pricy range $30+), tamagotchi ($25 for functional ones), various of English titles and few Japanese Gachapons, and small area for gaming center. Gashapons and gaming area require coins which you can purchase at the machines. $20 for 10 tokens is eh. The staff is there to help so please ask them! This place could be better if they have libre knight kits in stock but they only have the accessory for holy knight which is… dumb. It was at 11am and well, that’s just how it is. If you’re the gachapon kind of person, American Dream is probably your best bet if you want to see more of Japan capsule toys that you don’t often see.

Absolutely great place to go and hang out. They have arcades and tons of those collectible machines. I wouldve given 5 stars if it werent for TCG cashiers. Some of the rudest people you’ll meet. Will blatantly lie to your face when you ask for a certain item and say they dont have it when there's a box behind them. Theyre also rushing you at the same time so youre forced to just agree to everything they say. Crazy how they treat every person like a scalper when youre just inquiring for stuff. Some of us just want to collect things. A little decency would be nice. The person managing the line is super nice though, all smiles and everything. Great person

Bandai Namco Cross Store Brooklyn is one of the few official Bandai Namco stores in the Northeast region of the United States. For those that do not know, Bandai Namco is a famous leading innovator in toys and collectibles. They are known for iconic brands such as Gundam, Tamagotchi, and Tamashii Nation; offering unique toys, model kits, and premium collectibles for all collectors and buyers! Just past the Daiso store on the 2nd floor in Japan Village, you'll find this Bandai Namco store. Inside, you'll find nearly a hundred of Gashapon or capsule toys. There are various categories such as cute animals, cartoon characters, and most notably, anime characters! Feel free to buy some TCG cards from various anime or any of their figurines/acrylic stands. I was unable to get the Digimon keychain that I wanted from the Gashapon, but I am satisfied with the one I got! Hopefully, I will get it when I come back again!

Lovely shop in NYC! Finally, we don't have to trek to NJ to get our merch and collectible cards! Been here a few times but finally reviewing. They built the shop next to Daiso (used to be just empty space with tables/chairs) but now has large space of gashapon, arcade games in the back, a tournament battling area and lots of merch everywhere. On restock days of certain collectibles, they have an efficient ticketing system to allow certain number of customers in the shop at a time for purchase of the said restock. Also, they do allow purchaes of 2 which is more than the NJ shop! They list restock info on their Instagram story along with the ticket/line system. They are very organized and super helpful. Love visiting the shop to see what's new and take in the vibe. Large display and status all around the shop with some photo ops area.

I love the gachapons! I've always wanted to check out these stores but unfortunately there are none near me, so visiting Brooklyn gave me the chance to see these. If you ever are in the area you should come to the Bandai Namco store in Japan Village and play these gachapon machines! They are so fun! There was also a card tournament going on when we visited which was cool to see too.

Came here after it was opened for about a week. It was an ever fun store. It had a lot of Gunpla and capsules machines. There are also a lot of tables for people to hang out to play their card games. The only thing is that outside the store there were lots of trash, I guess it is from people waiting in line to get in. I like the set up and just wish they have more exclusive items.

They're bringing a little Japan to Southern Brooklyn and I'm here for it. They have collectibles, figurines, tamagotchis, games, and gachapons. It was busy during their grand opening and can get packed closer to the weekend, but it's pretty empty on most weekdays. The gachapons machines range from 2 to 5 tokens and each token is $2.

The staff there are super friendly and patient! They're quick to answer any questions you have about their products and know what theyre talking about! They're one of the few stores to sell the One Piece TCG cards and since its the brand store you'll get them cheapest here. They have weekly tournaments/offical events and are super, super encouraging for new players to try it out. Plus their gachapon machines and great location make this my favorite spot to stop when I'm in brooklyn.