Samppa H.
Google
Unfortunately, a very unpleasant experience despite the beautiful surroundings.
Before our arrival, communication went smoothly, and our small requests were accommodated. However, upon arrival, it was difficult to reach any staff member, as no one was there to greet us and no one answered the phone. Fortunately, the owner’s mother happened to walk by, and we were able to get the key to our room. Still, we were never properly checked in at any point.
Once we got to the room, we noticed that the bed was broken. The owner reacted unprofessionally to the issue and questioned our claim. Luckily, after a short discussion, he agreed to look under the bed himself and saw that it was indeed broken. To get a new room with a functioning bed, we had to cancel our original reservation on Booking.com. The owner specifically asked us not to mention the real reason for the cancellation so that he would not get a bad reputation on Booking as a host.
The room itself was clean and pleasant, but the breakfast was very modest and did not reflect the nearly €190 per night price level.
The biggest problem occurred during check-out. The owner did not respect the price of the reservation we had already paid through Booking.com but charged us an additional €45 for the stay. We do understand city tax, that should have been only under 10€ from two us for three nights.
When we tried to resolve the matter, he lost his temper and began insulting us as Finnish tourists—saying that there are always problems with us and that we drink too much. He even used words that are very offending. Have to admit that we also used bad language after getting insulted by the owner.
In his opinion, sending a message about the room or asking for an extra blanket was already more than what “guest care” should include.
The owner even explicitly told us to say that Finnish tourists are not welcome there.
We cannot recommend this accommodation to anyone. The beautiful location and the friendly housekeeping staff are not enough to make up for the owner’s inappropriate, offensive, and even unforgivable behavior.
We have travelled a lot together and separately. And never before we have met this kind of person and such a bad treatment. And so little value for money.