S
Google
Shameless! Robbers, They robbed me of my money.
Check other 1-star reviews, here are
many victims!
Think twice before booking with them!
I booked accommodation for September 14, but during that week, Austria was hit by extreme floods and torrential rains. The government issued an official warning, advising all travelers to cancel non-essential trips due to the dangerous conditions.
Two days before my scheduled arrival, I contacted the accommodation to cancel my reservation. However, they refused and coldly told me, “We don’t do social service.” Despite the government’s warning and the obvious travel risks, they insisted on keeping my reservation and charged me the full amount.
It has now been over a month, and I have reached out multiple times, but they either ignored my inquiries or gave ridiculous excuses. Their final response was absurd: they claimed that although the trains were shut down, there were replacement buses available—completely dismissing the severity of the situation.
This is not just an issue of bad service. They ignored official government safety warnings, prioritized profit over safety, and have still not refunded my money! Their actions show a blatant lack of integrity and concern for travelers.
This experience has been incredibly frustrating and unacceptable. I want to warn others: Think twice before booking with them!