Traveldelightbb
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Palazzo Natoli |Check in: Friendly with Panettone and good quality coffee. Effortless and authentically Italian.|Garden Room~|Bathroom: |Poorly designed with limited shelving. Impractical single basin that seems to splash everywhere. |Lovely, abundant, white Lux bath towels. Bathrobes are old and scratchy.|Disappointing amenities - no hair conditioner. |Had to ask for cottonwool pads and earbuds. |Shower water pressure was good although the hot water was more tepid than hot. |Open-plan room:|Spacious yet lacking ambiance. No pictures, decent floor rugs or ornaments. Severe lack of packing space and an outdated wardrobe resulting in us packing clothing in the kitchen cupboards. This space is clearly an afterthought with no effort made in design or completion. |Tiny, wall-mounted TV and horrible vases filled with outdated dried grasses - really awful. |Mattress is very worn and soft - we didn’t sleep well here:(|Kitchen has limited crockery and again, we felt short changed. |Housekeeping:|Room is sporadically cleaned. I had to ask for our linen to be changed. Lots of hair on the floor with little initiative to vacuum - again had to ask twice within our five day stay. Probably the worst housekeeping department encountered on our holiday which is a shame. This is a small request that may has a BIG impact on guests. |Diningroom and Breakfast:|Pokey, impractical space with poor ventilation and too cluttered. Breakfast is ordered and prepared at preferred time slots. We opted for breakfast in our room as it was just too “tight”.|Choices are good but the chef couldn’t get our egg order right. |Lovely cold meats, ample cheeses, olives, bruschetta, fruit, delicious pastries - really generous. Service is efficient and friendly. |Concierge: World Class! All the restaurant recommendations were on point. Thank you Andrea! Communication via WA is efficient and the team is 100% approachable. |One of the best concierges I’ve encountered on my numerous global travels. Trust me, this is a definite asset and can honestly elevate one’s experience within a busy travel package. |Hotel isn’t cheap- I do feel more effort needs to be implemented into better storage and decor in the Garden Suite. |Also very noisy with poor sleep quality. Management needs to look into this seriously. Room Number 1 was a complete disaster. |Location is excellent and we loved the private peaceful patio area. |Would I stay here again? Definitely not, extremely expensive for no luxury, limited storage, excessive noise and no common unwinding area. |Extremely disappointing.