Banff Caribou Lodge & Spa

Lovely hotel, staff extremely friendly and helpful. Rooms very comfortable and in a good location. Internal restaurant very good food. I'd had my phone and credit card stolen just before I arrived - staff were so helpful and supportive, let me access a computer and I could call internationally from room. All hotel staff very helpful and it was useful being able to check in here for Rocky Mountaineer too. Ideal hotel for staying in Banff and touring around local area. Good amenities in hotel too with laundry service, pools etc. Fab

The location is good — a little further down the main strip, which actually makes it quieter and more peaceful. The service was good; the reception staff were efficient and helpful. If you’re expecting five-star luxury, this might not be the place, but I personally preferred their more laid-back approach. The hot pool was lovely, though unfortunately it was closed for two days during our stay last week. One odd detail: the hotel has air conditioning in the hallways but not in the rooms — still not sure what the thinking was there

First, I found the AI produced opinion incredibly and surprisingly accurate. It’s done as a summary of ALL the opinions of real people that reviewed the property.||The main problem with this hotel is that because it’s close to the main attractions, they get people coming who drove hours to get there and will be desperate to get accommodations. Most of the hotels in the small town have that same advantage. Therefore, they can have dated furniture, mediocre facilities, small rooms and ridiculously high prices on everything.||For $350 a night for a regular room, one would expect at least breakfast, but not here. You’ll have to pay another $28 per person for a so-so breakfast at best.. I believe that tax and tip are additional. |Unfortunately, the small pool and the jacuzzi was out of order as well, though to their credit they DID allow me to use a neighboring hotels facilities. Not so convenient but better than nothing. ||Having traveled to more than 95 countries and still going strong, I can say with confidence that the big name hotel brands that cost less than half of this and most other hotels in Banff, provide far better value in every category! I saw only one (Moxy) and that was a staggering $500+ per night. ||It’s so unfortunate, but I find this to be the case in most popular “park towns” in North America where people go for the beautiful scenery. Often times local governments for some silly reason don’t even allow the big-name brands into the town. Someone’s getting paid under the table!||In addition, expect to pay through the nose for almost anything on the Main Street. ||In summary, if you’re going to a popular town like Banff for a few days, expect to spend a couple of thousand dollars at the very least (unless you’re roughing it in a tent and sleeping bag!)||Howard S.

This hotel is very well decorated and it has the best hot spa/pool we’ve ever seen. The location is good but it’s a bit out of the main section of town. It’s still very walkable. The bed was okay, not great. The only problem we had were the overstuffed pillows. We ended up asking for pillowcases for the the 2 sofa pillows… Without good pillows comfort is really impossible…. Overall the experience was fine. Clean and friendly. I loved the smell of the shampoo and conditioner. But those pillows are ridiculous.

Great location! It's on the main street of Banff so it's super easy to walk downtown. The hotel also gives the guest free bus passes to take to downtown so that's super helpful! Free parking available too! Rooms are good sizing. One con is that there is NO AC! Every room has a fan but remember, NO AC!

Good location, rooms are fine and the hotel is nice, however on the first two nights staying at this hotel the bar closed at around 10pm despite there being a reported happy hour between 9-11pm. There is absolutely nowhere to get a drink in the area. As one of 5 hotels in Canada on this holiday this was by far the worst for customer service. Also the gym is really poor.

The Caribou is in a good location in Banff, an easy 12 minute walk to town and convenient to the Roam bus service. We stayed in a corner suite with a large tub. The room and lobby are dated but clean and pleasantly decorated for a 90s mountain vibe. The room has a loft accessed by steep stairs. Lighting was fine for that mountain vibe but horrible for applying make-up or distinguishing black from blue socks. The room does not have AC and was very hot despite cool weather outside. The hotel “pool” is a large hot tub, which was clean and relaxing for adults. My kiddo was not pleased about the pool deception. Luckily, Banff is so beautiful and offers many activities that we hardly spent time in the room.

We stayed here for 3 nights. The hotel reception area is lovely as were the reception staff, very helpful. Upon check in we were given complimentary tickets for the Roam bus which was handy as we had tickets booked for the Banff Gondola and this bus took us from the bus stop right outside the hotel straight there.|The room was a bit dated but was still comfortable. There was no air con & it was quite warm but we could open a window which let air in. |It is a 10-15 min flat walk into town. If going to Banff again we would not hesitate to stay here.

Sad to say I wouldn't choose this hotel in the future. The furthest animal named lodge from town on the Main Street (Banff Ave), the elevators (2) were far from many of the rooms, the car park was really hard to get in and out of, and the room we were assigned could not even accommodate the complete opening of the door to enter. I can't imagine if I had brought my skis or board with me - I would have had a really hard time getting the gear in the door, and even harder of a time fitting it all in the tiny space. On top of the claustrophobic quarters, there was a bag of trash left behind by previous teenage inhabitants that the cleaning staff must have overlooked in the room shelf. The clock was off by 2.5 hours (odd), and I don't know who designed the rooms, but the toilet was directly behind the restroom entry door - what an architectural nightmare. So poorly designed..To add to the disaster of the restroom, the shower curtain reeked of molding water - note to management: these need to be cleaned or replaced! Pros: good total blackout shades, luxurious spa jacuzzi and steam room Cons: very thin doors/walls so you hear every person up to 50 feet from your room, staff inflexible about switching rooms, furthest lodge from town

No air conditioning. Bathrooms really need work. Small, dark rooms. Pool under maintenance. Hard to navigate. Defininitely do not recommend.

It was one of the most horrific experiences in my life. No air conditioning when it's 92 F outside, makes it torture to sleep or stay in the room here. I used my CPAP machine to dry sweat on my neck and other parts of my body. We were forced to keep our door wide open for several hours so that cool air enters the room... so ridiculous it's unbelievable... So inconsiderate to people with health conditions. Rooms are tiny, claustrophobic, dark and windows are super small, reminds me of staff room on the lowest level of the cruise ship... It smells like sweat mixed with farts here. In the parking garage, strong scent of chlorine and lots of exposed pipes, who knows what's dripping from these pipes... Hotel is old and desperately needs renovations. All that for a $400 USD per night!!! Lovely... I will never return to this place again... ruined trip...

The hotel is a pretty solid 3-stars. I got a great deal here and thought that it was worth the money. The service was good and the hotel room was decent. However, the bed was not very comfortable and housekeeping was not very good at straightening out the sheets. This lodge was on the edge of Banff Ave. so if you want to be near the shops, it is a little bit of a walk. We utilized the Roam (public transportation bus) because the walk was a little far for the super cold weather. The hotel offers the Roam bus for free- you just have to show your room key and tell the driver you are staying at the Caribou Lodge. Next time we come, probably will stay a little closer to the shops and restaurants just because it is where everything is.

Spa is not worth the price and the terrible masseuses, who have an attitude and no training. People at the restaurant are nice, although, the breakfast buffet is very mediocre. The front personnel are friendly but with a slight attitude.

The good: - The hotel is the first stop for the ski resort buses so you will likely be guaranteed a seat on the way to the resorts and you will be the first drop-off after a long day. - There is also a bus stop for the town transit right outside the hotel and the lobby will give you a ticket to use the transit for free during your stay. Town is only a 15-20 min walk so we did that a few times but we also went up to the Banff Gondola which would have been too far of a walk. - The hotel seems to be clean and functional. - Free coffee in the lobby every morning - Decent restaurant, The Keg, located right on-premises. The terrible: - As other reviews have mentioned, the terrible stench of chlorine throughout, even in the main lobby. The pool guy is clearly getting his balancing wrong. The online pictures of the pool was one of the things that swung it for us to cancel at another hotel and book at Caribou, but trust me, you will probably not want to use the pool & jacuzzi area with that strong stench. - Lack of power outlets. It baffles my mind that hotels still haven't realized that people travel with 2-3 electronic devices, and in my case, when I ski, I am heating my skis boots, recharging glove batteries (trust me you need them when it gets down to -35C in winter) phone & and camera batteries, etc. Most hotels now have clocks or nightstands with multiple USB outlets, Caribou does not, and combine that with the lack of power outlets you find yourself having to hunt for places to charge things. I eventually dug out a dusty power strip from behind the mini-fridge, unplugged half the lights and mini-fridge plugged into it just to get 2-3 working outlets... otherwise, I was charging my phone in the bathroom overnight :) - The noise levels. There was maybe a hockey tournament in town so the Caribou seemed to be the hotel where a whole team of screaming pre-teen boys and their families had checked in. I know the hotel can't control all noise levels, but when boys are running through the lobby screaming, at least humor me and attempt to make an effort to control things. I know this sounds grumpy-boomerish but my kids are now young adults and there's no way I would have allowed them to run screaming through hotel hallways at 12-1 am at night. - The unacceptable wifi. If you hope to work remotely or even do basic internet stuff, forget about it. The wifi is 1-5MB if you're lucky. When I called the front desk and asked if there was maybe an issue with the wifi, a very defensive guy told me that it is to be expected in a 200-room hotel. Really? That's the excuse you're going with? :) - The dirty carpark. I get it, it snows a lot and grit on the roads causes dust etc, but the level of grime and dust in the carpark was the worst I had seen in any winter hotel carpark, to the extent where you didn't even want to roll your suitcase through the carpark (I know what plebs handle their own luggage on a ski vacation? :) But they had no porter options, but at least let you borrow the luggage carts for free (I've seen some hotels ONLY allow you to use luggage carts if a porter does it for you. I may stay at Caribou again if I didn't have any other options in town. It seems that Caribou's parent, banfflodgingco.com owns most of the hotels along the main street and even though they advertise a 25% discount for 3+ nights, their checkout didn't take it off automatically and I had to email and ask them for a working code: LETITSNOW ps. We paid a little extra for the Superior King room with balcony but in the middle of winter it is really too cold to enjoy a balcony, so wouldn't do that again. We only used the balcony to leave our skis out overnight, but could just as easily have left them in the room or in the car, if we wanted to deal with the dustbowl :)

Parking is first come first serve , there is less parking stalls than hotel rooms. Had to park in some random neighbourhood. Dirty rooms, small rooms, tiny fridge pillows stained and yellow

I stayed 6 nights at the Caribou while in Banff for a meeting at the Banff Centre. The price was prenegotiated for the conference at $222 CD. Staff is super friendly and were right on target in their time estimates of how long it would take to get anywhere (10-15 min to downtown, depending on if you strolled vs really walked, and 35-45 min to the Banff Centre). Cleaning staff was great and efficient. Wifi is free - and is both strong and fast. The only negative was that there was no air conditioning and the room got quite stuffy. The hotel provided a stand up fan, which helped, but was really only effective if I left the balcony door open to get a cool breeze as well. That worked, since I was on the 3rd floor but I would not have done that if I was on a lower level.

We will never stay here again, even though they offer free parking, they don't control who's actually parking in the parking garage, so even though we had 2 rooms booked we had to park 4 blocks away after dinner and walk. When I called the front desk, Jacob informed me that he didn't really give a s*** and that street parking was free for 72 hours, so don't expect them to help you in that everyone in Banff parks in their parking garage and they do nothing to control it, Jacob even went as far as to say that they don't go down and look if people have parking passes because there's no way to control it, so your parking pass is just a piece of paper that means nothing. Jacob claimed the hotel was full but as you can see by the picture I posted it wasn't full enough to turn off their "vacancy" sign sooooo, I'm guessing that was also a lie. They also claim their "pool" is open but it's really just a large hot tub that you have to book in person at the front desk, everyone at the front desk is extremely rude and when you book your 20 minutes for your allotted time PER DAY they think this is reasonable. Also, The hotel only offers CNN as an all day news channel.. which was enough for me to leave the first day.

I love this hotel. It's cozy and inviting! You smell the wood burning fireplace in the lobby when you walk in. Smells very inviting. The rooms are small but nicely decorated. Clean. Beds were decent, I had a good sleep (which is rare, I usually can't sleep well in hotels). The dip in the big hot tub before bed could of helped. Fabulous hot tub with a big steam room. No regular pool however. This hotel is decently priced (I paid $130 for Friday night), the rooms are small but easily nicer than another big fancy castle up the way and the keg is conveniently located in the lobby. Great to catch a vino when meeting friends or have a meal.

Great lodge with friendly and helpful staff. We opted to upgrade our room to the two-story king suite with jacuzzi tub and fireplace. The room did not disappoint and is well worth the upgrade for those celebrating. The room has a great view of Banff mountains and was extremely comfortable. Overall the staff here is excellent and Rebecca was very helpful booking gondola tickets/dinner reservation. Would highly recommend this place to anyone staying in the Banff area.

Just stayed here this week. The room was tiny! Smallest room I've ever stayed in. Beds were small, bathroom was small. It was not cleaned well either. I wiped the tv remote with a wet towel and it was black. You could see the dust all over everything. Liquid of some kind on the floor in the bathroom, on the walls. Covid affected the hot pool and spa which is understandable. The hot pool was nice but so chlorinated it burned nose and eyes. Wouldn't know about the spa because they cancelled all of my services for a family emergency. The keg, should be renamed. It shames the Keg anywhere else. Dinner was sub par, drinks were not good and breakfast was so horrible they comped more than half our bill. Do not book here, literally go anywhere else.

My husband and I stayed here for 2 nights on the 4th floor in a loft king suite with a whirlpool tub. When we arrived they charged our credit card $1194 for a deposit instead of the $100 that is stated online. When we checked out they charged us another $1200. The room was supposed to be $490 per night plus tax. When we called to ask about it they insisted they only took $100 even though we have receipts proving otherwise. We are now talking with our bank as this is fraud. When we arrived the front desk staff was rude right off the bat. When we got to our room we discovered filthy sheets covered in hair and weird brown stains. The whirlpool faucet was broken and the toilet on the main floor is shoved behind a door under the stairs and only flushed sometimes. My 6'4 husband could not use this toilet at all. The body wash smelled like mister clean and the conditioner dispenser was empty. The mattress was so uncomfortable that I barely slept and I woke up with extreme hip and back pain after 4 hours each night. Housekeeping did not clean our room once during our entire stay. We ended up taking clean towels from the hot tub room. Overall, I am extremely disappointed. This was our first time being away from our special needs children in 7 years. I desperately needed a recharge mentally, emotionally physically and I did not feel refreshed at all when we left. Finding care for our children is extremely difficult and I doubt I will be able to get another break anytime soon. What a waste.

If there is a spa here, I missed it. We were in Banff for two days and nights and this hotel was A-OK. Our room was spacious yet seemed over stuffed with furniture that we did not use. And missing furniture we needed. Staff were all helpful and gave great advice for dining and shopping. The restaurant, The Keg, was fine for breakfast as there was a buffet and lots of options. We were within walking distance from the busy and fun downtown area. I think it was my least favorite hotel during our vacation because of some of the room oddities, the fact that there is no A/C (well, it is Canada) and we had to ask for extra towels. Um, hello? Two people = two towels.

Ambiance: Poor Room: Poor Service/Concierge: Average Parking: Reasonable Location: Average We got this place through hotwire. The rooms had an old place smell. The location is far end of the main drag so it takes forever to get here with all the slow moving traffic. Unfortunately our trip was prepaid otherwise we would have relocated. There is a keg steak house in the lobby. The service at front desk is sub par in providing guidance. We had to chase the concierge to spare us sometime. The parking is tight and is strange as I guess most people come here in SUV. The walkaways are dingy. I would look elsewhere if I could.

If you want that nature lodge feel, then this is the place for you. If it was not for Rocky Mountaineer, I would not have stayed here. It had a weird smell to it. I wasn't into the antlers EVERYWHERE on EVERYTHING. We only stayed one night, so it was fine. It gets really stuffy in the room. We kept the windows open and the fans (ceiling and portable) on all night eventhough it was a chilly 60F outside.

The Banff Caribou Lodge & Spa was a less than average experience. The gentleman working the front desk was a pleasure to deal with. Marco was very knowledgeable, quick and friendly. The rest of the hotel was average. There is a heated, underground parkade that trucks can't fit into. The staff told me to go park in residential instead as they don't have on site parking for bigger vehicles. This left me walking in the cold for 2 blocks which was disappointing. The toilets in the room were disgusting and looked like they have never been cleaned. By that I mean they were stained brown at the bottom which was repulsive. The shower in the bathroom had free shampoo, conditioner and body wash, all of which were empty. The shower also did not have a door or curtain so the whole bathroom floor was soaked with water after we took a shower. Another downside to the room were the dirty sheets. The sheets on our bed had a stain on them. The hot tub area had little to no ventilation and everyone in the hot tub left because the chlorine was burning their eyes. The manager ( I believe his name was Dave ) was also quite rude. He wouldn't let the patrons drink pure spring water from a bottle in the hot tub. I guess the hotel would prefer to create more waste by only allowing people to use the free throw away cups rather than encouraging patrons to bring their own reusable, environmentally friendly bottles. The hotel also doesn't have continental breakfast. Overall, it was very disappointing. I do not recommend this hotel to anyone looking for something half decent

My wife and I celebrated our 54 years of marriage at this wonderful Lodge. Our 3 day stay was excellent with the staff being very attentive to any minor problems we ran into (mostly of our own making LOL). The Keg is a excellent place to start your day or end your evening. The Hot Tub was a very nice experience. What topped it off for us was the nice bottle of red Wine awaiting us in our room on arrival. Would definitely stay at this location again.

This lodge was amazing!! The bath, shower and bathroom were a bit small but that wasn't really much of an issue. It also has a spa that anyone can access which was amazing for when i stayed there as it reached -30 degrees Celsius! The rooms are very tidy and the staff is really helpful, not just with the hotel but organizing activities and tours! If you're unsure what to do just ask one of the front desk attendants!! My only criticism is that its really far from everything. Its the first (if not one of the first) lodges on Banff Avenue, so if you havent rented a car you'll have to walk to dinner in -30 degrees Celcius, and most restaurants aren't close... But despite that. Its still a great place to stay!!!

This is my favourite place to stay in Banff. Located on Banff Ave, away from most of the noise, it is a very well run hotel. Beds are nice and firm, bathrooms very large for Banff, and the free underground parking is a worth at least $25 night. Free Wi-Fi was good. The Keg in lobby is like all the other Kegs -- good for red meat, but this one also does very nice breakfast. The kids breakfast buffet at under $10 is the best food deal in Banff. Red Earth Spa is lovely, but expensive. But after a day of hiking or skiing, it is a lovely treat. Be sure to book before you arrive, as it is very popular. We did not like our first room as it was right off the lobby and facing the avenue, so we were willingly moved up to the third floor the next day to a balcony room overlooking the playground. The lack of air conditioning can be an issue for the two weeks of the year that Banff gets hot, but usually it is not an issue.

This was one of the more affordable lodging options for our little group. We made a super long drive from Seattle to Banff, and were exhausted upon check-in. The staff were helpful, and got us into our lovely room very quickly. Everything is laid out well, the beds are comfy, the staff was pleasant, and I would totally go back.

The weird thing about reviews of this lodge was that they were either great or awful. So I wasn't sure what to expect. But the pool on the pictures of a lodge won over and we booked a night there. Well, staff was very polite and friendly, as for the rest: slow elevator, wide good underground parking. We were lucky with our room, it was very cosy and mattress and pillows were nice and soft. I didn't notice anything super fancy thou for the "upscale place". Maybe a deer face with horns instead of hangers... Pool and sauna were nice but pool ended up being much smaller than one think it would judging by the picture. Somebody did really good job with angles! So I wasn't impressed and not disappointed at the same time. Still not my favorite in Banff for the same rate

We arrived earlier than room cleanup, given a parking pass in the underground parking. Entering the garage is tough to negotiate between the stone facing. Elevators doors open at front and back, bad if your not given notice of such offering. Breakfast is a coffee. We opted for a cafe down the street. Thermostat on the wall is void. We phoned the desk asking for help to operate the thermostat, no need because the A/C is non functional ever. Nice detail to know before reserving. Was not terrible though as ambient temp was a cool 26c . Toilet is fitted 2.5" from the vanity and right arm can only rest on the vanity top. A person would need to turn to left, away from the vanity, to sit, in doing so right arm is awkwardly pressed against toilet roll holder which is a metal rod. Ouch !!! Four people and two sets of towels, asked for two sets the first night and got them, second night we asked for the four towels only and were not given them. This is why I am writing this review. Over four hundred CAD each night, NON RETURNING, NOT ADVISABLE TO VISIT.

Very nice looking hotel. it's all themed around a log cabin and caribou. You are greater by a roaring fire as you enter reception. Everything in the rooms were caribou themed with antlers on the bed headboard, lamps and a fake mounted head in the bathroom. Bathroom was amazing. We had an air conditioning vent right outside our door which was really noisy at night. All the spa stuff is extra and costs a fortune. Plus, as the receptionist put it, 'the pool is more like a warm bath.'

Very nice hotel with nice restaurant downstairs, 10 mins walk to the center of banff avenue. There is a spa free for customers on hot pool, steam room, fitness room. No noisy as some reviewers described. No air conditions, but with windows slightly open, it was just perfect temperature. I would highly recommend this hotel, it is 40 mins drive to lake louise. There is a japanese restaurant Miki one block away,.

My wife and I stayed here for 6 days on our honeymoon. I was truly floored at the room, service and quality of the place. Overall, it has your typical lodge feel to it, but once you settle in to you room (we stayed in the Norquay suite) it was very relaxing and enjoyable. I also really enjoyed having the bus stop, the keg, Red Earth Spa and parking garage all attached to the hotel. The Keg restaurant is a great place for a nice meal, especially if you spent all day traveling like we had. The best prime rib and strawberry cheesecake in Banff I'd say! The hotel service is really nice as well, but I will suggest, if you stay, be aware of the mattress pads on the beds. They sometimes get lumpy and lose their appeal, just toss another blanket across the bed and your good to go!

Average hotel for the price. Staff is friendly but does not have a lot of information for visitors (ie how long the hikes are at Johnson canyon, didn't warn us that there were hike restrictions at minnewanka lake or that bear spray is needed..) everything could be easily googled but is always nice when the hotel is able to provide some guidance. The keg restaurant is reasonable priced and there is no service charge for delivery. The heated pool is nice especially after a day out in the cold. Gym is very small - one treadmill, one elliptical, and some free weights. Plenty of parking available in the garage for free. Bikes are avail to rent for $5/hr

Check in process was quite slow. It appeared that a few people were trying to change rooms due to maintenance reasons. It ended up taking 25 minutes to check in. They have underground parking but I am not sure of the cost as I booked through hotels.com and it was included in the price quoted. Pool is basically a large hot tub. Not ideal for kids. Pool was very busy in the evening. Caribou WiFi signal was too weak to connect to. Carpets were old, stained and ripped in places. However, the rooms are updated with a decent decor and appeared clean. Towels did look stained but smelled clean and there is heat only in the room. So a table fan is supplied as opposed to actual air conditioning. I will stay here again if I get the same or cheaper room rate. My rating is closer to a 3 than a 2 but I feel the 'A-ok' associated with the 3-star rating system may mislead some people. The price was right and it was available a week before I was to travel through the area.

We stayed here on a weekday just for one night. We were in a room with a king bed. I found the bed to be very comfortable. The room was very clean nothing was out of place. I found the room to be a little bit hot but we were able to open the window to let in some cool air. There was a fire going in the main lobby so you can smell the wood burning when you and I could continue to smell it throughout the hotel which we enjoyed. Parking underground was typical of other hotels. We didn't have time to use the hot pools but they looked nice. We had breakfast in the keg. Service was excellent. To get downtown it's just a few minutes walk. The price for the room was excellent and gave us the most bang for our buck. I'd definitely stay here again or recommend it. We look forward to visiting again and trying out the hot pools.

We just checked out today. I have to comment on how comfortable the beds are at this resort. It's rare I find a bed as comfortable as mine, but this was it. If you are looking for a nice resort with comfortable beds stay here. The burgers at the Keg restaurant in the lobby are really good as well.

We stayed here for a weekend, the hotel is in walking distance from the main town and has under ground parking. Check in was quick an easy. The room was okay size the bed was so small barely a double that was disappointing and uncomfortable. The hotel was clean and nice. The bar in it was really nice and comfortable as a meeting place with our friends who were also staying there. The lobby is really nice. Overall it was a nice stay but not worth what we paid for the stay. I'm not sure if I'd stay here again if others wanted to I would but if it's up to me and Al only we wouldn't.

This hotel is very dated and not a four star, in my opinion. It looks nice on the outside and is within walking distance to town but it is on a busy main road so there is no particular charm in the location. The beds are comfortable. There is a decent restaurant and bar on site. They have a small gym and pool but both are dated. There is a spa, which I did not go to, so I can't comment on it. The rooms have heat but no air conditioning - they do supply you with a small desk fan as a solution. The bathrooms are roomy but towels are old and thin. They have free underground parking on site. The concierge was knowledgeable and helpful. Hey, it's in beautiful Banff so you probably won't be spending much time inside anyway but it's too bad they don't update the property.

Booked for one night however the staff the facilities and the room, also Banff and surrounds, made us stay another night at the fabulous hotel. We were given "a loft room" with a king size bed. Linen quality, toiletries, free parking and vicinity to shopping are all positives. One small problem was as it was rather warm and no air conditioning and only one opening window you need to consider the time of year for these rooms. Other than that the rate and everything else about this hotel was A1.

We are staying here in the fall but after reading the other reviews our experience is different...in a positive way. We are driving through on our honeymoon and our room rate was reduced and upgraded for free. We were greeted warmly by ciaran (sp) and he arranged for us to check in early and offered up the hot pool while we waited. We decided to have lunch at the keg instead which gave them enough time to clean our room. I wandered through the pools just to check them out and they were clean and I saw no sign of towels that another poster mentioned. The room does lack air conditioning (something to consider in August) and the fan in the washroom doesn't work. The doors are not sound proof but our floor is fairly quiet. I would come here again as long as its not too hot out.

Stayed here again while in Banff for 2 nights. Love it. Great place to stay. The hot pool in the basement is very nice too. Parked on the street this time. Excellent!

For $190 a night and being described as "the posh place to stay in Banff", I expected more than just a regular hotel. However, our room was nice, the staff was very helpful with suggestions of this to do & the hot tub pool was great. The free bus passes were also great.

We stayed at the Banff Caribou Lodge & Spa last night. We have previously stayed there for the Winterstart run [or whatever it's called]. The hotel has renovated many of its rooms - the bathrooms are much nicer than before, and the decor is current. The beds are very comfortable and the TVs are modern flat screens. The front desk staff were excellent and very helpful. The elevators are a little clunky, but they work. Overall, we enjoyed our night, and we will be back.

This location was decent for the money. What would help them tremendously is getting more firm supportive beds. It was difficult for me to sleep on a bag of marshmallows. Other than that the room is relatively clean and the heater works good. Having the Keg restaurant downstairs is also an added bonus and the location is great just on the outskirts of the Main Street in the town.

I wish I could give this hotel 5 star because the hotel itself is really nice, rooms are spacious and clean, staff is great, and my husband said his breakfast sandwich at the Keg was the best he has ever had. However we are leaving after 2 nights exhausted. The location of our room was by the ice maker. It dropped ice ( LOUDLY) all night and woke us several times. We had to come to the hotel to nap the next day which was nearly impossible because right under our open window was the laundry exit. Staff yelling back and forth plus outside noise( that wasn't the hotels fault) kept us from resting. The window was open to keep the room nice and cool. We asked that the ice maker be shut off our second night which they did but at 1:30am apparently someone needed ice and we were woken up again. My exhaustion says to give a 3 star but to be fair not all rooms are in poor location.

This place isn't in Calgary it's actually in Banff but it wouldn't let me input Banff for some reason. Phenomenal place. we stayed here for the first leg of our honeymoon in April 2008. We are snowboarders so we came for the fantastic snow conditions and we certainly weren't disappointed. We had some of the best snow we have seen. The staff here are friendly and very helpful. Nothing was too much trouble. Having the spa on site as well was a fantastic especially slipping into the sauna and pool after a day of snowboarding. We treated ourselves to a couple's massage as well which was absolutely blissful. The rooms are comfy, the hotel very clean, the Keg bar an excellent place to have something to eat or watch the sport on the TV. In the snowy season, you get picked up outside the hotel by free transport up to the three snow resorts, as long as you either have a ski pass or you can pay to get a lift up there on the same bus. The run frequently. Like a lot of the hotels in the vicinity, they have heated undercover parking. They also have plentiful lockers in which to safely store your ski/ snowboard equipment. Caribou Lodge is also part of the Inns of Banff chain which a few of the hotels along Banff Avenue are part of. You can arrange hire of ski/ snowboard equipment from the main Inns of Banff hotel on 600 Banff Ave. We arrange to have them collect ours at the end of the stay from the Caribou and they were more than accommodating. All in all, I would thoroughly recommend staying here. We're even planning to visit Banff on our 5th wedding anniversary and may just pay them another visit.

This hotel was decent for what one would expect. The problems are in the details. The beds were very uncomfortable and the sheets and duvets were coarse which made for uncomfortable sleeps. There is a fire burning in the lobby of the hotel and somehow the smoke gets distributed throughout the hotel. So if fireplace aroma adds to the mystique for you then its a bonus, if not you may want to avoid staying here in the winter. Staff were friendly and the rooms were tidy. The doors are not soundproof so there is a lot of hallway noise from outgoing skiers and snowboarders in the morning. Added bonus is that the room comes with a bus pass and is close to a stop. The downside is trying to find a cab home later in the evening.

Stayed here for the long weekend, my overall experience was that it was somewhere to rest my head and that's it. It's nothing special, rooms are average size they have two double beds which are small, my husband and myself ended up taking a bed each just for comfort. It would be better if they doubled them up to make a bigger bed. I found it very weird that they only supply two towels with no extra supply, I've never been to a hotel where they are so miserable with their towels. Didn't get a chance to use the pool as I forgot my swimwear, I was going to buy a bathing suit but from the remarks my friends were saying I didn't think it was worth it. They said it was extremely small and you couldn't even have a swim. For check out they didn't print an invoice which I also found weird, they just automatically charged the credit card that was used at time of booking. I don't think I'll return to this hotel.

The hotel is very close to restaurants and shops. It's convenient for sure. We stayed there over a weekend and it was pretty noisy. Could hear everything happening in the hall. Other than that, the room was sufficient, clean, nice bathroom, etc. The spa and parking is included with the room, which helps a lot since there is minimal parking on the street. All in all, would recommend!

Rooms very small. I was not able to fit my suitcase in a room bc the room are so small. In the bathroom was so hard to make the shower work. It took 2 people to figure it out. Most probable will not stay here again

We loved this place. The room was comfy clean and beautifully appointed. The spa experience was lovely. If I return this is where I'll stay

So Banff is a busy tourist destination and an all round great place to be which I get. This has the unfortunate outcome of making lodging expensive. We looked for a hotel that had some good amenities and a reasonable rate and this was the best we could get at $139 a night. Walking in and the lobby is clean but when you start to explore, things start to fall off. The carpets on the guest floors are filthy, so bad that wet shoes actually appeared to make the carpets cleaner. The parkade is a mix of cars and construction with broken toilets sitting on luggage carts for guests to see. Not sure about you but seeing that isn't something that makes me feel great about my stay. The spa and workout area were littered with used towels and the bathroom/ change area didn't look like it had been cleaned for a while. Displayed prominently in this area were No Alcohol signs which gives off a generally bad vibe especially when trying to relax. The guest rooms heating controls didn't work and we had to leave the window open to cool the room down. Also, weirdly, the bathroom had no fan which I would think would be an important thing to include when overhauling their rooms. Our room overlooked a garden terrace area that looked like it hadn't been maintained in a couple of years. My advice would be to pony up the extra dough and stay at a place where the staff care about the facility and want to make the experience memorable. In our opinion, this is a party hotel pure and simple. Would not recommend.

Haven't even been to this hotel but after the service i just had over the phone, I'm severely rethinking my plans. I'm planning a Bachelorette, so i called down to talk to their "Groups Department" to see about getting a group reservation & rates. Whoever is working that desk, the one with an Australian accent, was one of the most rude and disrespectful people i have ever talked to over the phone. She didn't even let me finish what i was asking for before cutting me off and rudely saying "We dont accommodate Bachelorettes, or Stagettes anymore. You'll find most hotels won't either" So i proceeded to say it was just a group of about 8-10 of us and we were just coming down for the spa, nothing crazy. She still said they can't. So by this point i'm just straight irritated and say "Okay so if i hadn't have said the word 'Bachelorette' and just wanted group rates for 10 people, you could help me, but because i said Bachelorette, you can't help me now?" her response was "Yes. I can't stop you from booking online, but i can't give you a group booking now either" and the conversation was done. Does that make a lot of sense to anyone? You're going to A) Be that rude to a potential customer and B) Turn away how much money?? Great business model. Oh want to know the kicker? They were just holding a "Stagette weekend giveaway contest" on Facebook. I would know, i entered it. So tell me again how you can't accommodate them? This hotel looked very nice and i was really looking forward to booking it with them and coming down in September. Pathetic.

Stayed here for 2 nights, was great! The free off-street parking was a nice touch. Its a bit out of the downtown area, but is perfectly walkable within 10 min. Our room was quiet, clean, and had great toiletries/towels. Only [minor] complaint was that the beds didnt have fitted sheets for the bottom sheet, so mine kept getting untucked and tangled. But for the price, it was a great value.

We stayed at the Banff Caribou Lodge & Spa last friday. The hotel looks good, but we didn't have a good experience though. We were in 4 people, but they only provided 3 towels and 1 soap. We called and asked for 1 more towel and soap, of course. Although, they didn't send anything and say anything about that. I was very angry because of this situation, and I didn't complain while we were there because I didn't want to stress out during my "vacation". Also, the beds are terrible... not comfortable!!!