Bangkok Airways Samui Chaweng Office

I honestly loved flying with Bangkok Airways. From start to finish, the experience was fantastic. The staff were incredibly friendly, attentive, and welcoming, which immediately set the tone for a great flight. The plane was very clean, the seats were surprisingly comfortable, and everything felt well maintained. Even though it was a short flight, we were still offered a meal, which was such a nice touch and something you don’t see often anymore. Boarding was smooth, the flight was on time, and overall it felt like a premium experience compared to many other airlines. I wouldn’t hesitate to fly with Bangkok Airways again and would highly recommend them to anyone traveling within Thailand or the region.

Our flight was delayed 3hrs meaning we were going to miss 2 connecting flights. Bangkok airways “sorted it” by making sure we got our first connecting flight but we would miss the next one. When questioned they offered an alternative, direct flight for an extra 4900 baht/person. Completely unacceptable when it was their fault AND when there is little difference in fare price if you book in advance. Staff on the ground were amazing BUT the immediate lack of action by management to easily resolve was disappointing. Moral to the story…either fly a day earlier or try alternative options.

One of THE best Airlines I’ve ever traveled with. During a 50m flight from Bangkok to Koh Samui they managed to pull off full breakfast service with drinks and coffee. Never had this before. I was delighted. Very friendly staff. Airplanes are as expected (speaking from a European perspective).

I’ve never experienced such a fantastic airline that focuses so much on customer satisfaction. Fantastic crew, incredible service and spotless clean cabin.

Great company feel safe, free lounge for all economy...always on time....

Puts the likes of Air Asia and Vietjet to shame , fantastic customer service , quick check in and great amenities. Would recommend 100%

2 flights with Bangkok airways in Thailand.Perfect take off and landing.Nice legroom clean and nice flights.

I bought air tickets online on the website with their miss-lead to pay for baggage. So I thought they wanted to know my baggage weight-entry but they changed me extra for baggage that we didn’t have extra baggage. I couldn’t get a refund. Eventually we didn’t have any excesses baggage. So I paid too much on top of tickets BKK-USM. Tried to get a refund of THB2200 but the Samui ticketing office didn’t care! We are unhappy passengers!!