Bank of Hawaii Waikiki Center

I’m extremely disappointed with Bank of Hawaii. After depositing $25,000 in cash from selling my car, I discovered they don’t allow external transfers out at all. I spent days trying to set up my external Bank of America account, only to find out from customer support that the feature simply doesn’t exist. The only option to move my own money is to schedule a wire transfer appointment with a $90 fee, and the earliest appointment is several days away. It feels absurd that in 2025, when most banks offer instant external transfers online, Bank of Hawaii forces customers to pay high fees and wait days just to transfer their own funds. This experience has been incredibly frustrating and stressful. I will be closing my account and do not recommend this bank to anyone.

I was there to cash out my paycheck and get a verification account letter when Josh, who is very helpful and friendly, assisted me. However, due to being preoccupied, I forgot my wallet on the counter and only realized it when I was in my car. Realizing my mistake, I rushed back inside the bank and there I came across a man named Paul in the parking lot. He kindly handed me my wallet!, and that gives me great sense of relief. It was a relief to have someone like Paul who is very honest and kind. His honesty and integrity are greatly appreciated. Kudos to you, Paul.

Really wonderful service by Heidi. Came in to open an account without an appointment and was helped efficiently, effortlessly, and promptly. I hope I get sent some sort of survey so that I can sing her praises!

This bank is very clean. Very nice tellers! Fast service. ATM very light up.

My wife lost a considerable amount of money from fraudulent charges with this bank. We felt our money was not safe here.

Convenient. Have a debit card there. Works with all the stores and restaurants in town.

Nice place to bank. Friendly people and smart.

Cleaness. Safety. Frendly! For Japanese, there are Japanese staff (asked appointments）、

Warning! This bank will rob you blind then make you feel like an ass for trusting them with your money. I've been banking with this bank for almost 15 years. At first I thought it was awesome I had a personal account and everything was great. Then I thought it was even more awesome because after jumping through all the hoops for having my own business, I opened a business account here. Everything was going great. Then covid. And my parents both have terminal cancer, so I went to go care for them during covid, on the mainland and have been there taking care of them for 4 years. On my way off the island, I went to the bank personally (on Kapiolani) and updated my address and everything before I left. Or so I thought. For some reason the bank didn't apply my address change to both my accounts, so for 4 years the bank has been deducting $10 from my business account every month until they drained it dry then they closed it. Insult to injury, they've been sending my banking information to whomever is living at my last address, so I never received the notifications about the account, (but someone did).... BUT they managed to send the Account Closure mail to the right address, as well as other banking info. Hmmm.... How is this possible? Selective mailing to benefit the bank? This smells fishy. Someone made a mistake at the bank and now I'm getting totally shafted. Now they are telling me that they can't recover the funds or reopen my account. I thought that banks were where you kept your money to keep it safe from robbers. I didn't realize that the bank would steal all my money when I was taking care of my terminally ill parents on the mainland. WTF??? At least the woman at the counter today, Michelle, at the Lewers branch is trying her best to help me, and that's nice, but honestly I'm so bent out of shape that its hard to keep a positive attitude while sitting here waiting for bad news about my mangled accounts. Go here at your own risk, but be sure to cover all your tracks two or three times

I'm not a customer at this bank, but I came in to cash a check that came from Bank of Hawaii. I know there are a lot of dishonest people out there, but I believe there are more honest people - at least I would like to think so. Banks and businesses shouldn't treat potential customers as if they were dishonest though. Don't make me feel that I am suspect with your tone and attitude from the get-go just because I'm trying to cash my check. Don't make honest people who could potentially open up an account with you feel like they are not trusted. I did not appreciate feeling like that as I am an honest person. I know you need to protect your business, but you need to do it in a way that doesn't alienate your potential customers. Because of the way your teller made me feel, it made my decision easy to open up an account at your competitor's branch.

Best banks EVER on the islands! Many ATM's, easy access to your cash, brick and mortar banks for other transactions, Loans from biz to home me, home equity. Glad there are so many around the islands to serve the locals and visitors!

Babk 9f Hawai'i gas taken nearly 500 dollars in nsf fees and return fees from me since April. I have called twice ladt month to ask for some sympathy or mercy concerning these fees. Both times, I was denied. Today, I spoke to an agent via their live chat and was again denied any mercy from the bank . The agent Aahley disconnected the chat while I was typing. Over 4 years with this bank and the customer service is ALWAYS sub par. They do not care about your well-being, only their profits and gains

The personnel at this Waikiki Branch need to be a bit more patient, especially the filipina Bank Teller, when it comes to people with disabilites, especially someone like myself with a hearing loss situation! Her horrible, unprofessional attitude needs to be adjusted by the GM of this branch ASAP! It seems she as a chip on her shoulder of Grandness that needs to be address soon! The BOH Waikiki Beach branch is not my favorite branch, even though, i live 4 blocks from it! I do not recommend this branch unless you want to get rude customer service!

OMG, this lady (teller) that helped me with making a deposit was so rude. I had a question about how to look for the whole numbers of my accounts too. She talked to me in a condescending way, her facial expression was so unpleasant. I wish I had gotten her name. I took a picture of her though when she moved to the section where there are desks and chairs. She is ugly inside out.

Great evening market! Save your appetite and dine at the Bank of Hawaii Waikiki Center Farmer's Market. There are so many vendors to peruse. You can get souvenirs, temporary tattoos, fresh fruits and veggies, desserts or dinner. We picked up a salad and fresh cut mangos. There's something for everyone!

Worst bank ever. If I could give zero stars I would. Cannot do any transactions without a appointment. Lines are incredibly long. Online banking does not get posted forever. Worst bank I have ever felt with. Caused me more problems and takes forever to post any transactions. Worst bank ever. If you do not have a "appointment " you do not get to talk to anyone. WORST BANK EVER

Friendly bankers. Great location in Waikiki. Good services. Excellent hours.

If you have to go main branch be prepared to wait. They shrank the branch, made it feel modern but I think there are only 6 tellers (May be 8 max). The tellers are courteous and friendly but the wait is irritating. I've always had to wait in line. May be this is how they are encouraging you to do more online banking. BTW. At American Savings Bank main branch they is usually not a line or if there is there is only 2-3 people.

Ridiculous limit of $300 cash withdrawal from the ATM with a $4 fee. It isn't 1980. Make the limit $1000 like a normal bank.

I'm only reviewing based on one experience, I got money from ATM in front, they charged 3.50, that's fine. But I needed $100s for a wedding gift and it only dispensed $20. I stood in line to exchange for $100s...4 of them. They refused? What is the skin off their back? Took long to explain they won't do it than to just exchange the money. Not the best customer service.

Horrible customer service !First of all I am 8 month pregnant and I wanted to deposit check on our joint account . Check was written to my husband'a name . Amount on a check is average what I usually deposit for him. So the check is always from the same business name and it's always available on the next business day . I been depositing this checks for 2 years now ! This time they told me to wait 3-4 days . I was upset with that and explained that it's usual transaction for us and they should look it in their system . They asked me who was a the last person that let this deposit to come thru on a next business day and I told them I "don't remember HIS name" . They laughed at me and said that there are no guys that work there ! Like I was crazy psycho but I remember for sure it was a male clerk last time . Later on they told me "what if you trying to steal your husband's money" because check wasn't on my name but my husband's! I feel like it's unacceptable to treat pregnant woman like this ! And any other customer ofcourse . NOT COMING There again !!! For sure not without my husband. Because no one has a right to tell me and judge that I am "stealing from my husband" while I try to make a deposit to joint account ! Also I have my business account in a bank of Hawai'i and been client for years but never felt this mistreated in a branch !

I recently stopped by BOH to cash in my check for the first time here. Not going into much detail for this review because the service was FAST. There was about 6 people ahead of me and the employees got to complete their services for them in about 6-7 minutes. The bank was clean, and of course it's a bank, you can see many cameras but it just made me nervous haha! They also had some Australian clients who need to exchange the AU currency to the US currency and they were fast with the service as well.

I have been a happy Customer of Bank of Hawaii Since 2012 and never had one Problem I went Into the Wakiki Branch to make a Deposit when I decided to play tourist down in Wakiki they where Fast and efficient I would most definitely come back To this branch the Next time I am in Wakiki

I have bought and sold many properties over time, and have had many mortages. I have NEVER experienced what I can only call "harrassment" by BOH loan department before from any other bank. In addition to losing faxes, claiming they never received them, only to later "find" portions of the fax, I was basically harrassed for documentation of every dollar involved in my disclosure, even things that only amounted to a few hundred dollars in a million-dollar loan. Every time I was told "this is the last thing we need", they came back with 4 more trivial "necessary" items. I cancelled my application, and just paid cash. I would avoid BOH unless you want to spend countless hours being harrassed on a daily basis

This is one of my favorite Bank ranch location I like to go too since it's close to work and the people help you a lot! I come here every pay day to pay off bills and they line isn't long so I come here. Bank of Hawaii is a great bank and I recommend non local people to open a bank account here! They have great benefits and deals once you open a bank account. Everyone always has a smile on their face and always gives you the information that you need! They will give you everything you want before you leave out that door! The kind of customer service I enjoy being around. Bank of Hawaii always helps you out:D

I go here for work reasons - dropping off deposits / making change. The staff here is super friendly & helpful! They have a few new tellers in training right now so please be patient when going in as they tend to get nervous over the littlest things. They're definitely a friendly bunch to start my morning work errands.

Pros: Nice bank. Free on ATM. Like locations. Cons: Online checking is bad. Can't see spending (on hold). No Android app. Can't transfer money from one to another bank account etc..

One of the most busiest banks I've ever been into, my entire life. There's usually always a line unless the Waikiki businesses are slow. But the staff that work here are super nice. :) they always power through the rush. If you're in a rush or time crunch the moi'ili'ili branch has later hours and shorter lines. This one has merchants that work in Waikiki, tourists changing their money (some don't know English so it goes a bit slow here) and lots of construction workers cashing their checks. Avoid the 1st day of the month, Monday and Friday. Fridays that start off the month? Fuhgetaboutit

Fast in, fast out. Beth was nice and gave good service. I like the look of this bank. Lots of light and open feel.

Avoid this bank. They lied to me about fees from the get go (my supposedly free checking cost $18 per month and now has an added $4 fee). I am attempting to close my accounts and am continuing To have issues. Several days after calling to close, I emailed to confirm that the closure was in process. I was informed that my closure request was rejected because they didn't have an address for me on file. In the email they sent me they had my address listed! This is the same address they have been using for me for the past 18 months. It was also verified over the phone when I close my accounts. Beware of them, they will try to sneak in hidden fees and force you to keep your accounts open To continue to charge you more.

horrible customer service, long waiting. slow and solve problem. even a small thing they can make it complicate...

My new bank and my new BFF. Margo in the Kalakaua Ave. branch outdid herself as she helped me transfer money, wrote out cashiers checks, etc. Then, she even figured out the best bus route back to where I came from..she really made my day. Here's a pat on the back for her and the Bank of Hawaii that hired a winner. Mahalo, Margo! Noe K. (Janet)

Am I missing something here? Do Credit unions also take $15 A month automatically from your account?

One of the few Bank of Hawaii locations in Waikiki located at the fork of Beachwalk Street and Kalakaua. I've really only used this for their atm's which are awesome because after walking and sweating around Waikiki there's nothing better than going into their freezing cold and safely windowed area.

This bank is a joke they close at 4pm mon- Thursday .. Wtf let's open a branch in waikiki that no one ever goes to.

Been frequenting this branch over a year now. Always greeted with a smile and friendly hello by the concierge at the front of the bank when I arrive. The tellers are friendly and helpful and greet me by name! Woo hoo!

Always convenient and friendly staff to greet yu and know yr name too. Great attention to service. Thank yu

It's a good bank. They went out of their way to help me. Every time I've been there, everyone around seemed pleased. Every time I went here, I was worried that I wouldn't be able to get help because it was a new staff member assisting... but all of the staff is very helpful, very professional, and always pointed me in the right direction. It always smells fresh, the place is always clean, and I'm still treated with an equal amount of respect even if I'm all stinky and sweaty from running. Their building seems very secure, the security guards, if you happen to catch sight of one, look very legitimate and cool, as if they are ready to bring the hammer down, if need be. Which is nice, because I ain't got the soul of a hero, I'm just a survivor, haha.

This is one of the nicest office building here in Waikiki. The amenities are pretty good here compared to the other office buildings here in Waikiki there's easy parking access, easy access for customers to enter and exit the building. There is a 711 on the corner by the parking entrance of the building which is a convenient place for me where I go to to pick up things that I need that are not easily accessible and available in Waikiki.

Normal service is ok and friendly. But when you need more personal assistance, the manager Lisa is not helpful and obviously discriminatory. Sometimes mean too, lots of friend close account with them because of it. Go next door First Hawaiian bank directly.

THEEEEEE WORST BANKING EXPERIENCE EVERRRRRRRR. Do not use BOH if you want to use your own money. I deposited a check on a monday and showed up in my account two days later. I paid off my credit cards and went to use my card again and was denied!!!!!!!' I called them to see what was going on because NOOONE CONTACTED ME THAT THEY TOOK BACK THEY MONEY to put a fraud hold onto it!!!! SO NOW I HAVE SERVICE RETURN FEES and no money. I then contacted them a SECOND TIME and they told me i have to wait until Sept 6th for them to release it. I deposited it on AUG 27th!!!!! Do not bank with BOH. If your gonna TAKE THAT MONEY BACK out of MY account you best damn contact the customer first!!!!!! This is unbelievable. The first phone call i made the lady told me they will contact me to resolve this issue. I said fine. But guess whattttt. NO call. So i had to call a second, explain the whole thing again. How can you approve my deposit and two days later remove it to place a hold on it????? BOH is awuful and will be closing my account first chance I get. And I have screen shot of when the deposit was in my account and them gone.