pjmoorhouse
Google
First things first. The fire alarm went off at 0530 meaning a full evacuation of the building. No staff were visibly coordinating anything or offering any help or guidance for guests leaving the building. Outside of the hotel, guests were just gathered across the road from the main entrance, some smoking and vaping - again, no visible staff presence to direct people to muster points. The fire brigade duly arrived and went inside. When they came out it was clearly a false alarm and they then had to start asking guests if they knew if they were any hotel staff available. Even as we went back inside, there was no presence from anyone connected to the hotel. Had this been a real fire, this could cost lives, especially for families with small children or for anyone with mobility issues.||||The actual room was nice enough, though the location, next to the staircase meant it was quiet noisy. There was a lack of power points to charge devices and strangely enough, there was a door in the actual shower cubicle that opened out directly on to the corridor.||||It's all well and good to cut costs by reducing staffing and having no reception and access to rooms by door codes - especially when these costs are reflected in the room rates. But when safety is compromised you do ask whether the risk is worth the saving.