Bankside Hotel, Autograph Collection

I cannot express enough how amazing the customer service is at the Bankside Hotel in London. If I could give a 1,000 stars, I would! It's really hard finding genuine, kind, caring customer service nowadays and the staff here exceeded all of my expectations. From arriving, during, and especially afterwards! I left my wallet in the safe and didn't realize it until we had checked out. The hotel staff went well above to help get my wallet back to me in the USA!!! Exceptional service.|The hotel is very modern (which I loved), welcoming, quiet, and set within walking distance to the River Thames. We were able to walk to all of the iconic London attractions. We also walked from the Eurostar train station.|The room was outstanding! Very spacious, clean, accommodating, and the bed was quite comfortable. We did not get a chance to eat in the restaurant, but I wouldn't be surprised if it was anything less than great. |I do not have one complaint for this hotel and just can't say enough about the wonderful staff! I hope that everyone stays at this hotel!|Thank you to all of the staff, when we come back, it will be an easy decision to stay at the Bankside Hotel!!!

This is a beautiful hotel in a great area, staffed by wonderful people. Our room felt comfortable and luxurious, and had everything that we needed. The gym had excellent equipment and was always clean. The staff went above and beyond to help us, and we couldn't be more satisfied with our stay. Loved having a water fill station on our floor, such a nice feature. Along with all of the beautiful and unique art. My only wish is that we could have stayed longer! Would definitely visit them again.

Our experience with the staff at the Bankside Hotel was so exceptional that I wanted to share it with other travelers. We stayed last week, August 2025, family of three and from the moment we arrived until checkout the entire staff were extraordinarily kind, genuinely caring and supremely helpful. We arrived closer to 11am than the 3pm check in-no problem. They took our bags while the room was being cleaned, showed us the facilities in the hotel and suggested a nearby cafe & riverwalk. Wonderful. Throughout our stay they guided us with local knowledge- James helped us navigate ticket purchases for the Chelsea-Fulham match - and provided recommendations on restaurants, museum tours and the general vibe of different areas around London. I suppose any decent hotel would do the same but the distinction here, especially with Germán, was the kindness with which it was executed. Whether leaving for the day or returning in the evening, Germán and staff greeted us with genuine smiles, genuine kindness, asking about our experiences and if we needed anything for upcoming days. We never felt rushed with our questions or with small requests. On our last day, during which we attended the Chelsea match, Germán anticipated that we would need a late check out, which he expedited swiftly with the same care and kindness he showed us throughout our stay. The hotel itself was pretty and vibey, very clean and situated in a great neighborhood within walking distance to Tate Modern, The Globe, Borough Market and other fun neighborhoods just a quick walk across the river. Our room was perfect for three people -king sized bed and a pull out couch that was comfortable and sized appropriately for our teenage son. Thank you for a wonderful stay! Loads of gratitude to Germán, James and the entire Bankside staff!!

My husband and I absolutely loved our stay at Bankside. We were there 6 nights and loved every interaction with staff. When they checked our passports and noticed our birthdays were 1 day apart, they left champagne and chocolate cake in the room for us! Fresh water available through a tap on every floor was a nice touch, we always filled up our carafes when we got home each night. Will highly recommend to anyone staying in London! We felt the location was great to walk along the water and also close enough to Borough Market.

From the moment we entered the hotel the staff was friendly, welcoming and accommodating. We were visiting London for the first time with our twelve year old grandson and the hotel was centrally located and ideal for walking and sightseeing. (It was also easy to get a taxi if we needed one.) Kasha, greeted us warmly, and immediately asked if we needed help booking tours, tickets to shows, or take care of restaurant reservations. Her co-workers also offered to help. Our room was clean, quiet and comfortable. The breakfast was delicious and healthy.|We plan to stay at The Bankside the next time we visit London!

I stayed here recently for about a week on vacation. This is a fantastic property. It's exceptionally modern, clean, well-designed, and functionally streamlined. The front desk service is efficient, responsive, and informed. The on-sight restaurant serves an excellent breakfast. The location, near the Tate Modern, is impressively quiet given how close it is to two major thoroughfares. And the location's a very happy medium in terms of quick accessibility to all major sites with a bit of remove from the more chaotic aspects of Central London. Also, when I visited, it was a great value relative to other Autograph Collection properties in London. Two minor things. First, be prepared for the fact that it's close to a 10-minute walk to the nearest tube station and about 15 to the most reliably convenient (Waterloo). Second, if your room has a sofa bed, know that the sofa is missing any kind of pillow to place at the side for lounging; it's just a wall.

We thoroughly enjoyed our stay at the Bankside. |What sets this hotel apart from others is the remarkable service. The team is quite professional. Better still, they treat their guests like family. Whenever we passed the front desk we were greeted with warm smiles. The team in the restaurant is also exceptional. We enjoyed our breakfasts and one dinner.|Our room was extremely comfortable and quiet. The design of our guestroom and the hotel itself is terrific. |Last but not least is the location. It was an easy walk to most places that we wanted to experience while in London.

James and Kasha made us feel cared for as we had to change rooms during our stay. They both took the time and care to understand what our needs were and helped us manage during a stressful time. Very kind and supportive. We really enjoyed our rooms thanks to them both!||The location of the hotel is fabulous for Central London as it’s 5 mins walk along the River from Tate Modern, and you can easily walk along the river from the London Eye to Tower Bridge. ||This is the Cultural Heart of London. ||The rooms have high ceilings and feel spacious. The linens were luxurious along with the memory foam mattress that somehow felt sprung. ||The restaurant serves real food (not just burgers and pizza) and has a calm atmosphere. Breakfast buffet is good value at £25 a head. ||Only downside was there was no Netflix or AppleTV or Amazon app on the TV. Only way to connect was via Google apps for some reasons. ||At this price point for a room, I would expect more entertainment options on the TV.

I read every review. There is absolutely no reason the Bankside should get less than 5 stars. The two reviews I read that gave 4 stars didn't specify why. This hotel is excellent in all aspects. I felt extremely well taken care of and really enjoyed my London stay. We celebrated my husband's birthday here, and they had champagne and a chocolate dessert with macarons waiting for us in the room when we returned from our day out. Things we loved about the breakfast buffet: the hash browns (they're like tater tots - yum), the cappuccinos, the fresh eggs, the fresh bacon, and the grilled portobello mushrooms. In life, it's the little things that make a difference, and the Bankside pays attention to the BIG things AND the LITTLE things. Truly exceptional.

Amazing first impression right away. We had a flight in from the United States, which was an overnight, landing in London just after 6am local time. Having not gotten much sleep at all, we were tired and a little apprehensive about what we would do to kill time before check in, which is normally at 3pm. We were hopeful we could get early check in (depending on availability of course) maybe a few hours earlier if we asked nicely... As it turns out, we headed to the hotel to drop off our bags at least but were very pleasantly surprised to find we were able to check in immediately, and it was like 8:30am. Amazing. Got to our room and took a nap right away. Hotel and room was beautiful, trendy, artsy. Our room had great black out curtains and the bed was very comfortable. Water, coffee/tea and snacks in the room were all complimentary. Conveniently located by Blackfriars station and a grocery/convenience store for any needs. Located in a quieter area, tucked away from the hustle and bustle, but still close to major sites a short walk away. Also need to comment on customer service. Front desk staff were very friendly, professional, and helpful. They did a great job making us feel cared for during our stay.

If I could give a 6th star I absolutely would (or more... way more). Our British holiday was spectacular, and largely due to this incredible hotel and its wonderful staff. Upon arrival we were greeted by the friendliest staff who checked us in with no issues. We were offered cocktails, we were given a brief tour, and we were given London suggestions based on our likes and dislikes. The hotel itself is stunning. You don't get that stuffy cookie cutter hotel feeling... it's chic and artsy and fun. The rooms were incredible. The amenities plentiful and the utmost quality. And the art... the art is everywhere and it's a vibe. The hotel location is conveniently located just a block from the river Thames. It's also a short walk to the Tate Modern, Burrough Markets, Flibe Theater, the London Eye, Big Ben, etc. for anything else you're a short walk from many train stations (Black Friar, Waterloo, etc). You can also get a river cruise nearby. While we were mostly in our room just to sleep. The rooms were so fancy yet inviting. There is neat art hanging on the walls. There's complimentary chips (crisps) and chocolates in the cabinets near the mini fridge. The mini fridge is stocked with canned waters. There's also closet space, an iron, a fancy new Nespresso machine, tea options, a safe, mini fridge, etc There's a gym, a working art gallery and work space, a hip bar, and a delightful restaurant that serves both dinner and a breakfast that includes a delicious buffet. One day we were out and we came back to our room only to find that we had a bottle of champagne waiting on ice, truffles, and a thoughtful card from the staff. Another day we ran into a staff member near the hotel (not at work) who gave us more suggestions and told us that they wanted to comp our breakfast for the last couple days of our trip Some tips: Take advantage of the Mon-Thurs wine happy hour on the second floor. There is a lovely lounge and the wine pours freely for an hour. Mingle with the staff and other guests. Ask the staff for local recommendations. Use the carafe water stations on each floor to bring water to your room. There is stilled and sparkling water options on tap. And in the morning as you're leaving feel free to pick up canned water (stilled or sparkling) on your way out. Also, if it's raining there are complementary umbrellas you can borrow on your way out. The Bankside Autograph Collection is an incredible experience. There are so many little touches that make you feel like you're not only in the best of hands, but that the staff has gone above and beyond to make you feel like you're royalty. I will definitely be back here. I can't stop raving about our experience. Please. Don't waste your time with other lodgings. This is where you should stay. Cheers!!

I can understand why this is in Trip Advisor's circle of excellence --our experience was fantastic and although we split our stay in London between two hotels (not knowing the neighborhoods), I wish we had stayed here solely for our week long stay. The hotel is fantastic and started blissfully with a super early check in allowed (they had a room available for us at 10:30 am after we arrived from an early morning flight into Heathrow) and so grateful since our family of four was able to shower and freshen up before hitting the National Gallery. They were so sweet to allow us a delayed check out as well (noon check out which allowed us to fit in St. Paul's the morning we left). The room was a good size for London with comfortable modern beds, a really clean interior, and I loved the skin care products (fragrant smell and moisturizing). I loved the modern decor and little touches with complementary water and the bamboo room cards. With the warm weather, it is impressive how cool the room got and the blackout shades were great to help with jet lag. With my husband's Marriott status, they were kind to give us two complimentary breakfasts and the buffet was excellent. What couldn't be beat though is the fantastic location--walking distance to Thameslink (Blackfriars) and the underground (Thameslink/Blackfriars) and walking distance to so many fantastic sites (St. Paul's, Tate Modern, Millennium Bridge). More importantly there once on the tube there are few spots you have to head on for major London spots (eg Westminster with Big Ben, the Abbey, and National Gallery is just a stop away).

One of the nicest hotels we've ever stayed at, anywhere. We've been in swankier places, for sure, but the service at Bankside can't be beat. There were all sorts of small touches that we appreciated as well, such as complementary snacks in the room, refillable bottles of water, and complementary wine in the afternoon. The location is super convenient, with the Blackfriars subway station and plenty of restaurants and pubs within easy walking distance.

Bankside Hotel is one of the nicest hotels I have ever stayed at. I was fortunate to stay here during my London vacation and wished I could have stayed longer. Location: It is a newer looking hotel in South Bank. Walking distance to both Tate Museum and Borough Market. Tube stations to either Blackfriars, Southwark, or Waterloo is about a 10 minute walk from the hotel. Accessible along the piers and to other bridges. I felt generally pretty safe around that area even at 10pm. Service: Upon walking into the hotel, they have more of an open table style front desk with agents on their laptops ready for your arrival. Any requests, questions, or concerns were answered and dealt with promptly without hesitation. I also felt staff members went their way to ensure I had a good time staying at their hotel without the pretentiousness and excessive attention I may get at fancy establishments (and I usually do not like that). Room: The room size was fairly reasonable for me. Bed was very comfy. I really like the sweater-like robes and slippers they provided. All modern amenities. Bathroom amenities were stocked well. Refreshment stand includes tea and Nespresso pods for you to enjoy. The iron and hair dryers are in the first drawer inside the closet. I also had their breakfast buffets. Aside from English breakfast selections, they also had mini pastries, yogurt, crackers, smoked salmon. It is a very nice buffet to try at least once. It's £24 if you decide to eat the day of, but £18 if you request it at the front desk the night before. Overall, we know London's accommodation cost is generally very pricey, but the service, room, and everything really made up the bulk of my positive experience in London. The cost is worth it and I would not hesitate to stay here again.

This is an excellent 4-star hotel (not 5, cause that's the super fancy Abu Dhabi level that I can't even walk in) that's contemporary. The staff were all professional and offered a drink upon checkin. The room had water you could get with vases outside in the hallway. You get a Nespresso machine with pods as well as tea AND snacks. The location is a bit rough with tube entrances about 10 minute+ walk away. The Southwerk station isn't on the main Circle line you want to be on for touristy stuff. The location is perfect however for the Tate Modern and a walk to the Borough Market. It's quiet and near grocery stores. I suppose my feet were very tired from so much walking.

So we moved uptown when we stayed at Bankside Hotel. You walk in to this lovely sweet smelling reception area to a smiling receptionist named James who basically takes care of all your questions and needs. You walk through the lobby and you see all this cool modern funky art. As an old person just being there made me feel like a young London hipster. As we went to our room they had this cool vending machine. I know who's ever heard of such. I can't explain it. You just have to see it. They also had free water stations throughout the hotel which I appreciate from an environmental perspective. We had a large double bed room with the softest robes and a bath tub. Great decor and wonderful coffee maker. The gym had a Peleton, rowing machine along with all the usual weights and treadmills. Location was pleasant with views of the Thames as you walk along the path. If you want a little splurge and some wonderful service this is the place.

Best hotel I have ever stayed at. The complimentary coffee was absolutely amazing and the service was astonishing. I wouldn't want to stay anywhere else in London. The location was nearby buses and the subway. Practically perfect. Mohammed was wonderful every day we saw him and another receptionist was fantastic at providing restaurant recommendations. The breakfast buffet was truly amazing and the orange juice was jaw dropping. I can't recommend this place enough. If you happen to visit London, stay here!!!!

This was hands down the nicest hotel I have ever stayed at. My husband and I were on our honeymoon and London was our first stop. We were greeted at the lobby with friendly faces and champagne, while we checked in. We were escorted to our room where it was nicely decorated with roses and heart balloons. We had a whole bottle of champagne sitting in an ice bucket, macaroons, and a box of chocolates. The hotel was very high tech, there was an electric lock bolt on the side, and you can switch it to privacy or housekeeping needed which just a tap. They had still water and sparkling water on tap in the hallways with nice glass pitchers. My favorite part is their wine hour, for an hour or two they serve wine, complimentary to all guest. It was perfect after walking around the Tour of London, very refreshing. There were two times my husband and I waited in the lobby and tried to order a cab on the online app. The concierge saw us struggling and took it upon himself to order a cab for us and the cab came very fast. Talk about amazing customer service. Their morning breakfast is delicious. They have hot breakfast; eggs, blistered tomatoes, mushrooms, bacon, sausage. Cold breakfast; variety of cheeses and meats, yogurts, jams, etc. They have a coffee bar that is delicious! I love an almond latte. There were times we did not have time to sit down and we just ordered coffee to go, still just as amazing and they were fast as well. If you are coming to London, I highly recommend this hotel. We went to Paris and Rome after and Bankside in London is still my favorite hotel.

This brand new hotel in the Bankside is very chic and staffed with helpful staff. The room is well appointed with modern touches like in tablet for all your room service, information and USB ports on both sides of the bed as well as almost every outlet. The lobby doesn't have the traditional check in desk but a large table with table decor which looks just like a mid century modern communal table. In each floor outside the elevators there's a vending machine for you bar needs and there's also a water station with choices of spring room temperature, sparking and cold water. Aside from the appointments this hotel is situated in the center of everything in London. Trains stations and taxis are close and everywhere. Uber is readily available as well. I would definitely recommend and use this hotel again in the future.

Review is for both the hotel and the restaurant, Art Yard. You can't find the restaurant on Yelp yet. It deserves to be listed! I have only eaten two things but they were unique, tasty and well done. Tempura zucchini is called something french but it is just perfect tempura on huge wedges. I don't like curry a lot but I went with a monkfish Curry recommendation and it didn't disappoint. Very Unique. I thought it would come in a curry broth of some type but instead it was kind of a coating on distinct filets. I might like some mashed potatoes instead of the wild rice but it was a good combo. Ordered the chocolate mouse dessert and that wasn't what I expected either! Very light and pistachio ice cream. Almost ordered another it was so good! Get out the word! Hotel is new and clean. Smallish rooms even for my double upgrade due to Marriott Plat status. But clean and tasteful. Location does take some effort to get from Paddington from Heathrow express on the Tube. But very central.

Wehave enjoyed our week here. Easy access to all Lindon sites. Staff is very helpful, welcoming. We have used the gym, business cener, vending kitchen, cafe and even the umbrellas. All in great shape, reliable. The neighborhood has some good pubs , nearby pharmacy, beauty supply, small markets. Made life simpler. It is fun to see the art all around ...really adds to the day. We l9ok forward to staying again!

Had a wonderful 5 day stay and really enjoyed the hotel. The location was perfect for all of our destinations. The staff was very helpful and friendly.

We called this place home for our week away in London and I can't stress how great everything about this hotel is.... The hotel service is top notch and truly seems to care. We are breakfasts almost every day: coffee=perfect, selection= varied and consistently solid....The bar for drinks were professional and a bit of art. Speaking of art... the place is designed well, my chi felt right at home with the mid century modern style updates with whimsical artistic touches that come together for a great experience. The room was clean, big (king size mattress)...... a terrific location in the city meant we could walk anywhere and enjoy the artsy feel of the South Bank!

The bankside hotel is wonderful. Amazing location, quiet surrounding environment, close to so many things; and the staff is amazing. Diana especially made us feel like the ultimate guests. I stay at Marriotts quite often but this trip was quite special. Thank you, Diana.

My wife and I stayed at this hotel last week for four nights and it was an amazing experience. Every staff member was extremely gracious and helpful. The hotel is gorgeous. The amenities are five star. The location is perfect. I hope every hotel experience for the rest of my life is this wonderful. If I could give this hotel 10 stars I would

Brand new hotel. Beautiful! Beds are incredible! Good Location for seeing sights in London! Nice breakfast buffet. Delicious coffee. The staff are 100% on point. They work with a service mindset! And there are so many staff available to help. This is a top hotel that I've stayed in. #MarriottGoldMember

Beautiful hotel, in a fantastic location. Hotel has state of the art amenities, a warm and friendly staff, beautiful decor and is impeccably clean. If only all hotels were this nice!

What a great hotel. This is a newer hotel and is fabulous. It's in a great location, which allows for access to many different areas within London. The staff and service was great. It's a very nice Marriott hotel. If using Uber, it's a bit hard for the drivers to find. I will be back.