Banner Thunderbird Medical Center

I have had generations upon generations of family Work at Banner Thunderbird Medical Center and I always thought this facility was the gold standard for patient care, until I was actually one of the patients. Not only did the woman who delivered my baby medically intervene with my placenta delivery, pulling on my umbilical cord and shoving her arms inside my body to physically rip it out not even 10 minutes after my child was born, she lied about it on my birth record. It has taken me a year to be able to talk about this. This woman also ignored my birth plan and clamped the cord early, which is the only request I had on my birth plan. Fast forward 10 months, I take my child here for a high fever. 104+. I report this at the front desk and I’m seen in triage by a woman who decides that an armpit temperature reading would serve as the truth for his temperature. This is the most inaccurate way to get a temperature rate on a baby. They proceeded to let me sit in a lobby for 2 1/2 hours, seeing people that arrived after me for things as simple as ear pain first. I really don’t know what the staff was waiting for, perhaps for a 10 month old to have a seizure? I reported to the check-in desk that the triage girl took an armpit temperature, and you could see it on their face that they were embarrassed. They immediately took me back to a triage room, took the temp rectally, and as soon as it again read above 104, I suddenly had a room and was finally given more medication for my son. Respectfully, this is the end of my loyalty to Banner. I’m not going to pay this facility to medically neglect me and my son.

I had to sit with my client 12/8/25 here at Thunderbird Hospital. The Nurses, dr , staff were all so nice and kind. If you are going to visit someone in the Er or someone help for observation. I recommend parking in the parking garage by the er. Hospital is a bit confusing. Had to ask for help 2x.

This place was super great!! I really think part of any bad reviews are the attitude you bring in. I have had 2 knee replacements and 2 hip replacements at different hospitals in the Phoenix area and they were all, without exception, super friendly, knowledgeable, and professional. I recently had an afib heart ablation here and they were OUTSTANDING! The reason I emphasize that is that I got in the pre-op and then decided to walk out and not do it. The nurse handed me a paper to sign for the surgery I was having and it said I was having an RF ablation but I had specifically picked a doctor that did Pulse ablation and if that was not the case, I was leaving. They could have become very defensive and abrasive but they apologized and were very nice and said they would get the doctor to come and talk to me. The end result was the doctor did do pulse (a new type procedure while the normal was the RF procedure) and they were so nice about the change. There were 6 guys in the operating room and only the woman anesthesiologist doctor which was a little disconcerting and I kidded them about having no "gentle hands' available!!🤣 And it was like a Nascar pit stop which had me switched to the operating table, needles in, mask on and boom! ready for the surgeon!!! Recovery nurse was great, room nurse was great, food was great. Wonderful place!

This hospital was recommended by a friend who is an NP in Phoenix. We are a family visiting from Canada and my 10yo daughter started complaining of abdominal pain. We were in a room in the ER within 10min of arriving. There is a dedicated pediatric side. The space was clean and the nurses were absolutely phenomenal. We arrived at 4pm and they had her diagnosed (with ultrasound and CT) and admitted to a room by midnight and she was in for surgery at 8:30am the next morning and we were discharged by 3:30pm. They believed my daughter’s complaints and ensured everything necessary was done to diagnose her appropriately. The quick diagnosis and surgery ensured she stayed safe and healthy with a quick and easy recovery. While admitted on the pediatric floor, the staff was amazing. It was also at Christmas time, so we were visited by a professional football team, went “shopping” at the gift room where she could choose gifts for herself and her siblings. There was also a full menu to choose from for meals (patients and parents) which is covered by the hospital. I really cannot say enough good things about our experience. It is specific to pediatrics, but I would recommend this hospital to anyone I know. Thank you Banner Thunderbird!!

My husband fell and was transported to Thunderbird Trauma Center for a deep laceration to his face, and broken bones in his sinus. Good news, no surgery necessary! So Ruben Ramirez came in and volunteered to sew him up. What a PRO! He was kind, gentle and kept us informed about what he was doing every step. He was very adept at sewing my husband’s face back together, taking the time to do an excellent job. Now my husband is healing very nicely. He won’t be pretty for a while yet, but he is going to be handsome when it is fully healed. Thank you very much!!

Last night we sat in the ER for 5 hours went with my daughter to get her foot xray , the NP was very nice who treated her but all the other STAFF were very rude not only to us but other patients. I could not belive the attitudes they hard . They need to get a self check with attitudes people are sick and they dont need to be treated badly.

My daughter was brought in by ambulance and we were not notified until 2 hours later. This place needs help in every area. The staff is not well trained to deal with autistic patients, the monitors were so loud they caused my daughter to have a seizure waking her from a deep sleep. I notified the staff and it was like they had no idea what to do. As my daughter’s full time nurse I told them her seizure was caused by the monitor and she needed to relax to go back to sleep. They filled her room with an overwhelming amount of people doing nothing and then medicated her without authorization. I am frightened for other patients with autism and seizures to come here as the triggers are endless. I will not be returning here, I will never recommend this place. As a Nurse I am so ashamed of the lack of empathy for not just my daughter but for any other patients who have experienced this.

I would like to express my deepest gratitude to Elizabeth, the Labor & Delivery RN who cared for me during my recent delivery on 01.30.2026! Elizabeth(Liz) was a big part in my labor process, and I sincerely appreciate everything she did for our family. She was incredibly positive and encouraging, clearly demonstrating a natural love for her job. Throughout the entire process under her care, I felt comfortable and cared for the entire time. Turning what had been a scary pregnancy experience into one where I felt like everything was going to be okay. Thank you Liz! Sending love!

I had my 2nd baby at banner this past week and I have to say I had the most amazing nurse and doctor Medina during my labor and delivery! Shana my nurse was super attentive and on point. Anything I needed she was right there for me. And when it came time to push she was pulling out all the tips and tricks to help me out. She was super sweet and knowledgeable. She made the delivery of my little girl so smooth. I couldn't have asked for a better nurse at such a stressful but significant time in my life. I felt blessed to have her!

My sister had surgery here 4 days ago which was a good experience and the outcome was great BUT Today is a totally different story!!! She's having side effects bad pain and nausea! She even called the ER nurse line and they told her to go to ER!! Waited in ER for 3 hours with my sister then in the hallway another 2+ hours on an IV, nurse saw her one time! In a hallway other people are in rooms with curtains drawn but she is here exposed in a hallway for hours.....WTF?! People walking by not asking if she needs anything! Don't come here unless you get here by ambulance!! This is worse than Abrazo!! The first time my sister was here a week ago was a lot better experience I would've give them 4 stars! Someone else was in the hallway too but detoxing and sleeping the whole time but he actually got more care than my sister. I'm really torn about this hospital. No one should be put on a stretcher bed in a hallway with people staring at you! It's a bit humiliating and you feel ignored.

UPDATE: My sister died last night for the exact same reason she was admitted to this hospital 5 times in the last 5 weeks and was released each time when she was still ill. They have no accountability and are patient dumpers" and could care less. Rest in peace my dear sister. I love you and am sorry you had to suffer so much at the hands of a broken system. Dear Banner Health, I have been speaking with your Patient Relations department and get no where with them other than frustrated even more.

My family member has had one person with them to advocate for them while heavily sedated after an accident- the staff is neglectful of every patient calling out in pain or for help, they are upset at our family involvement of one person speaking for the one who can't. and do not wish to have family members present. They also have an issue with anyone addicted to anything and they judge cruelly those in their care. I was told it is too hard to care about drug addicts...careful who you being here...just bring the ones you don't care about. Case in point...note the reply from business has an invalid link. How should I contact banner health to let them know what their people put our family through?

My friend who is 76 years old was sent there because his blood pressure was extremely high. He went in on Wednesday May 29th and was not fed until Saturday June 1st. At some point he was told he needed spinal surgery or he could be paralyzed. He had the surgery and they sent him home with no pain pills, no neck brace and no walker or cane. He finally contacted us his employers and friends for help! His doctor saw hom today and gave him medication and a neck brace. He is going by car back to Michigan with a friend to be with his family. Thunderbird hospital should be ashamed at the way a man on Medicare was treated!!!! NEVER go there for treatment!

My son came in the ambulance to the emergency room , right away they claimed he was diagnosed with epilepsy over 10 years ago the nurse participant said it was in his chart , I asked to see the chart medical records and this so called diagnoses , when I started asking questions the nurse then said I went back and read the chart and I don't know how that got in there but I'll take it out , I was denied access to the chart she first claimed to have seen and all other documentation , she said I would have to wait until he was discharged . I didn't trust her word on what was in his chart since she already said they had misinformation . He was later admitted when he had another doctor that was rude and dismissive , he seemed to be upset that I was asking questions about his care plan and who was recommending test , he gave me one name when I said I would prefer the other neurologist he then said yeah that's the one I talked to . I asked for a copy in writing of the test test that were being ordered they said they cannot give me any documentation in writing . The nurse then told me they are not use to parents asking these kinds of questions . This is by far the worst experience a parent can have while there child is in the hospital . I will never come back I talked with several family members and friends and they all said the same thing which is they hate this hospital and describe awful situations here . It's no wonder why it's a 2.4 rating on google no one seems to care here about the care being provided and lack of information and random information in a patients chart .

Both my wife and myself have had medical procedures done at the Banner Thunderbird and the care and follow-up were first rate. I cannot say the same for a hospital which is only a few minutes away from me, so we travel 45 minutes to get to this Banner facility. We both highly recommended Banner.

This is scamming hospital! I went to emergency due to car accident and I had minor fracture on my right hand. - 5/18/2024 They charge me for the thing I didn't have it. They just open and asked me to have it and I refuse it. Then they sent me a bill. That company is BREG which is totally scammer. I was charged for my right hand support which I had it and something I refuse it.. And I paid in full for that bill came from BREG. Then a month later, they sent me another bill with different account number. That support is $40-60 range can be found from google. And they charge me almost $180. I DO HAVE ONLY 1 HAND ON MY RIGHT SIDE. HOW CAN I BUY 2 HAND SUPPORT AT SAME TIME??? I asked them and they told me they call me back in 2 days. But they didn't and sent me past due invoice. Banner health thunderbird should be contract with scammers and they receive lots of money I guess. Breg make free $100 and maybe give $50 to Banner health by scamming. THIS IS SCAM hospital who contract with SCAMMERS. Be careful. THIS HOSPITAL MAKE YOU WHO HAS 2 OR 3 HANDS ON ONE SIDE OF YOUR BODY. MAYBE THAT WOULD BE YOUR FEET. SCAMMING HOSPITAL AT ALL

I am not certain I am reviewing the correct name of the building, but I have been here a few times, both as a patient and as a visitor. I have been treated politely and courteously.

: Unacceptable Wait Times at Banner Thunderbird** I have been a patient at Banner Thunderbird for years, but my recent experience has left me extremely disappointed. The wait times in the emergency department are absolutely unacceptable. I arrived in need of urgent care, only to sit in the waiting room for hours on end with no communication or updates from the staff. It's frustrating to see how poorly managed the waiting room is, with patients left in discomfort and anxiety, wondering when they'll be seen. For a facility that claims to prioritize patient care, the lack of efficiency and consideration for patients' time is shocking. I understand that emergencies can lead to delays, but this has become a recurring issue at Banner Thunderbird. They seriously need to reconsider how they handle patient flow and provide better care for those who trust them with their health. I expected better from a hospital with such a long-standing reputation. Unfortunately, I can't recommend Banner Thunderbird to anyone seeking timely and compassionate care.

Don't be fooled by the b.s. five star reviews the doctors and nurses likely begged patients to post..this place is a hell hole! Seeing my wife give birth here was one of the most traumatizing episodes of my life. They don't give a s*** about patient outcomes, only about the almighty dollar. Their staff is rude, non-communicative, and incompetent. Don't believe me? Go ahead and take a little visit to their hospital and see how many signs are up warning you not to yell at a nurse or doctor, unless you want to be arrested! I'm not kidding, listen to me: enough parents have been so frustrated with these idiots to actually yell and become combative that some were arrested...think about that! You WILL NOT have a good experience here and they likely send their worst of the worst here...bad service, GUARANTEED! My best advice is to love yourself enough, love your unborn children enough, to avoid this hospital, and all Banner hospitals for that matter, at all costs! It's not worth it and your mental health is bound to suffer from it...STAY AWAY!!!

I am giving them a four because the waiting time was long. My mom got in a car accident (yesterday) and we still had to wait. The nurses were extremely kind to my mom. Our nurse was funny, kind, and constantly came to check in on her to see how she was doing. The Nurse Practitioner took her time at explaining things to us, and had so much patience as I translated things to my mom. I was very satisfied with the way they treated my mom. There wasn't a second where we felt uncomfortable. They were very sweet with her, and made sure to check her completely. They were also really good at trying to figure out the payment since the accident was not my mom's fault. I'm surprised to see the reviews.

I came in because I was feeling super dizzy, and I have a bacteria in my stomach. I had a positive test 6th of November, so I was worried about the baby and if it would affect it at all. I called my hospital i usually go to and they told me that I should go to the emergency room. I came to this one and the service was amazing, although the wait time is pretty long. At last I had an ultrasound and the lady was super rude, at first she asked me if I knew what it was. I answered "yes that she was going to check in my stomach and yeah" she rudely said "do you or not" I then said no, she explained. She later asked me why y was there and I told her that i was feeling dizzy and thay I also had a bacteria (I forgot to mention that I was worried about that baby) and she told me "is that it" rudely, and then I told her that I was worried for the baby and she kept saying is that it, and later she said that then I wasn't there for the baby and I ssid yes. Then she was asking me when was my period I told her the date I thought it was on aug 18, but I wasn't sure about it. She asked me how far I thought I was and said 4 week and she rudely said there is a big difference in 4 weeks and 11 weeks. Then later asked me if I was regular and I said that I was, and she looked at me like if I was crazy. And asked me that when was my period I said that I think it was sept 18, but that I was not too sure. When it came to the ultrasound she said she couldnt hear anything because my bladder was empty, she was going to do a invaginal and was getting mad because my bladder was full. Overall I had a bad experience with this lady she has glasses, black long-ish hair looks a little bit Chinese or of some kind of background. Mind you I was about to to cry, mind you this is my first pregnanc, and first every ultrasoun. It was a good experience with the doctors and nurses, but this ultrasound lady was being so rude. I'm not sure if she was being racist or because I'm young (20). and I would like to make a report on this lady I just need her name. This was on November 7th 2024 at 10-10:40 pm

Recently I was in a car accident and was taken to this hospital. It was less than stellar once I was placed in a room it was very difficult for whatever reason to get the nurses to understand that I was in pain. Instead they just gave me morphine. I felt care would not get any better and probably go down hill even further. I have a fractured vertebrae and all this one nurse could do (ya ya) was tell me to brush my teeth. No real care as far as nursing, so I left and made an appointment with my doctor. I have since gotten more x-rays for the pain I was experiencing in this hospital.

Do not bring your child to this hospital. Horrible experience. We started in the ER then were admitted to the pediatric department. The nurses are neglectful and they LIE to cover their neglect and mistakes. If you question them or hold them accountable you're considered a problem and they try to remove you!!! The charge nurse is s arrogant and used security as a weapon to silence me from advocating for my child's care... of which she wasn't getting any continuity of care. As she laid there screaming in uncontrollable pain!!! This pos charge nurse made her wait an additional 45 min for meds while she got security, threatened to kick me out lectured me on and on about how she'll believe her nurses over me and made me sign some stupid form to stay. Effectively giving her department permission to provide the terrible medical care and silencing me. The charge nurse didn't even look at my child as she continued to sob and wail in pain the entire time. The experience traumatized my child. My child will never trust health care workers again after this. Being old enough to know how wrong she was being treated. At one point while moaning in pain "Mommy why are they lying why won't they just help me?" We did have 3 understanding compassionate nurses while stuck in this hell hole but after 5 days of neglect that barely made a difference. My daughter sobbed when her kind nurse was off shift because she was so terrified of the terrible treatment that could come with the next nurse. Even the security guard said that department was awful and they all cover and lie for each other. I will post all the details and names once I've fully processed this horrid experience and finished consulting with our attorney. DO NOT TAKE YOYR CHILD HERE!

Broom closet sized room... If you have claustrophobia, avoid this place. If you want to eat, make sure you eat before you leave home. Bring your own water because you won't get that either. You might want to pack your toothbrush and some toothpaste as well.

I cannot for the life of me understand all the negative reviews. I've had several experiences over the years with ER and ICU regarding a family member and have NOTHING bad to say about them. We were always treated with dignity and respect while receiving wonderful care. This time my experience was personal. I had knee replacement surgery on July 25th. Every individual I encountered from the young man who checked me in to the volunteer in surgery pre-op, to the gentleman who wheeled me back to pre-op and every medical professional who prepped and treated me including the super sweet lady who wheeled me out to the car was nothing less than exemplary. I was treated more like a friend or family member than a paying customer so to speak. Dr Suraci and her entire team eased my family's fears and answered all of our questions with respect and kindness. Ive had 5 surgeries over my life before this and this was by far the best experience both physically and emotionally. I was put at ease immediately before hand and when I woke up in recovery I felt as though I'd woken from a restful nap. No nausea no headache (the anesthesiologist was awesome) and more importantly no leg pain . I walked to the bathroom and a full lap around recovery then back to bed. Amazing! A week later and I'm walking without a Walker or cane and more importantly without that awful bone pain from before! Very pleased. This team and the nurses in pre-op, surgery and recovery all worked as a great team while making my family and I feel as though I was the most important assignment for them that day. I honestly can't thank them enough and HIGHLY recommend both Banner Thunderbird Hospital along with Dr Suraci to anyone needing outpatient orthopedic surgery.

It's difficult to find something negative to say about a place that saved my life. Personally, I have experienced quality health care at Banner Thunderbird. Well mannered and educated individuals that go above and beyond. Thanks for helping me. I highly recommend this facility for emergency needs and more.

Emergency room ? More like doesn't care at all room . Waiting 6 hours in pain for supposedly a room, can you believe that a quarter of the day and can't make anything happen . But thankfully they were able to check our vitals twice , like they were actually gonna do something with it . People crying in pain in the waiting room , people waiting for our but yet being told we're not In "severe condition" so we will be serve last is the biggest bs I've ever been told . Covered in rash from head to toe and not even one doctor to even follow up with me . please close this hospital down and put all these selfish people who obviously do not care of those in need without a job .

What happened to people going into the healthcare field because it's their passion?! These nurse are just here to say they have a job. Caring for people is the furthest thing from their mind. People come here because they are sick and need help not to be treated like a door rug. It's not ALL of the nurses and doctors but the few bad apples make them all look bad. They act like it won't be them in the hospital one day needing care. They need to bring their frustrations to management, not the patients.

I was in for CHEST PAINS. I spent over 5 hours in the waiting room. then told I was given a room and taken to a BED IN A HALLWAY. Blood draw hooked up to an ekg machine and left for another two hours. not one person came to talk to me about any of the SEVERAL EKGS or the chest xray that were taken during my 5 hours in the ER. IF I WERE HAVING A HEART ATTACK I WOULD BE DEAD. NEVER EVER AGAIN WILL I GO BACK TO THAT HOSPITAL.

This place is absolutely ridiculous , sitting here with my SIL due to a miscarriage , and we have been waiting 4 hours in the waiting room . unfortunately they can't tell us waiting time or anything . she's sitting here in severe pain, throwing up in the bathroom and it's like it doesn't matter. . seems like it's not a priority here to take care of people in pain or who need help .

I had to go to the ER because I was having irregular heartbeats. They took such good care of me at hospital, from the intake nurse to the young man that did my EKG, all of the nurses in the ER & Dr. Carmen. The EKG showed abnormal rhythm but when they took the second one (right before they released me) it was normal. They gave me an IV of electro lights (not just saline solution) which really helped. Each and everyone was kind & caring. I definitely will use them in the future.

Do not go here. Waited hours in pain. If a place has to hang signs telling people to be respectful to staff, while I lay there in agony listening to two nurses talk about who they have crushes on, while telling me they're busy, I think that waives any sort of respectful behavior. Dirty. No one pays attention to you till you start hounding them to treat you. Do not go here. When they start losing customers and money, maybe they'll start caring. Dell Webb, St. Joseph's, both have been exponentially better.

DO NOT GO TO THIS HOSPITAL. it's dirty, understaffed, equipment is old and breaking down, all in all it's a mess. would take nurses hours just for me to get a cup of water in the night. had a week stay for rhabdo and the care was abysmal. hardly slept, horrible food, got an infection from an IV which i previously complained about (they ignored it). just don't go here. staff are miserable. you'll be miserable too.

three years ago to the day I was basically held hostage by a nurse who took my newborn in the middle of the night and " performed a test " that warranted us not being able to leave and they refused to show me the results or dischatge us. very fibachally driven. worst staff ever. was held longer the needed in An old smokers suite with head to toe glass windows and a broken ac unit and was never given a fan every time I requested one. nobody ever chatted anything or brought me anything. they staged my room to make me believe they'd do anything on my birthing plan but it was all a lie. also a nurse was touching my face making me very uncomfortable during their mask regulations . Also waited till I could barly speak or thibk in active labor to ask if they could let an trainee practice on me and they blew my vein out at the begining of my stay.

If you care about been attended to while in pain I would NOT recommend this hospital! I'm currently a patient post surgery in lots of pain and multiple times it's taken longer than 30 min to get a response from the call button if you get one at all. Everyone at the nurses stations is just buried in their phones without a care in the world. I have to physically get up (keep in mind I'm post surgery and in lots of physical pain) to seek someone out. I was just waiting 45 min and I finally limp my way out there and the nurses stations everyone is just sitting on there phones. Such an unprofessional hospital full of neglect.

*Specifically related to labor and delivery* My experience in L&D was night and day, literally. My day shift nurse, Jill, was AWFUL. She was patronizing, passive aggressive, and snuck in little digs for no reason that make you question if you're seriously being gaslit by an absolute stranger for no reason. Well, if she's your nurse, you probably are. And to make it worse, she tries to mask it with this obnoxious high-pitched sweetie-pie voice which is incredibly transparent. She lied to me & my mother about the visitation policy which resulted in my mom wasting $200 on a hotel room that she thankfully didn't need to use, due to the night shift coming in and reassuring us that Jill was wrong about the visitation policy and my mom could indeed stay. It seems as if her ultimate goal is to make you uncomfortable. It's extremely unprofessional and baffling. I could go on and on, but I would like to mention that aside from her, my nurses were fantastic. There's another Jill who is incredibly professional, caring, and sweet, so I would hate to cause any mixup here. The terrible Jill is shorter with blonde hair, brown eyes, & a Minnie Mouse voice (if Minnie were demonic) and worked day shift. The awesome Jill is taller, brownish hair, light eyes, and worked night shift when I was there. Jenn on night shift was wonderful. Loved her and was sooo especially grateful for her presence after enduring blonde day shift Jill. I would also like to shoutout Nicole, who also worked night shift and was an absolute delight. She came to find me in postpartum & check on me, which was very sweet. She went above & beyond. My postpartum nurses were all great to me & my family and they deserve praise, recognition, and compensation. So overall my experience was positive, but I felt compelled to warn future mothers about blonde day shift Jill.

I'm a Registered Nurse whose elderly parents were recently discharged from Thunderbird hospital after surgery from lack of blood flow to lower extremity. First the vascular surgeon did not make arrangements for admit after he sent them to the hospital for admission, so my parents were forced to wait in ER for 5 plus hours. He was forced to be seen in ER than admitted. The first surgery completed, the decision was made to have second procedure as outpatient. the discharge was set, then the procedure was determined to be done in the hospital. The plan was for my father to spend time in rehab to get used to loosing his Great toe and 1/2 of next. The day he was suppose to go, it was determined he was doing better than those in rehab so they asked him if would like to go home. unfortunately not knowing what's a head of him he agreed. now he is home with dressing changes, mind you a agency was not set up for a nurse to complete and appointments that the case management should of set up and yet they deferred that to my father. home health was scheduled but the information was not mentioned to my parents and simply put in packet for discharge. My father spent so much time on his back he developed redness to his coccyx, stage 1 bed sore. if this is how hospitals are creating the patient experience, then I can certainly understand why dissatisfaction surveys are not higher. The hospitals across the US made out like bandits after pandemic, you would think that would include increasing the care for the patients but what I'm seeing are new additions/infrastructure to hospitals. i suspect the change on horizon with healthcare will be a welcome relief to business as usual

The ER intake staff seemed like teenagers, and were passive aggressive. They need some serious training about dealing with the loved ones of patients instead of being threatening with the security staff. Luckily, as soon as the FOUR armed security guards showed up and saw that I was a grandmother with Parkinson's who was deeply distressed about my husband who had already had TWO HEART ATTACKS, three of them left and one came and talked to me and was very warm and compassionate. He tracked down my husband's room number, got me a visitor tag and escorted me to the room. I am grateful for him, but disgusted with Banner's policy that has them calling security at the drop of a hat. In addition, the ER nursing staff left my husband in a room for four hours after the doctor said she was going to admit him. They didn't check on him or offer him water or anything. He finally got admitted and in his room and it was too late for dinner. He had been there since lunchtime and hadn't eaten all day. They finally brought him a turkey sandwich in a plastic container at 11:30 pm. In the late morning of the second day, the admissions department showed up in his room and demanded that he pay $500 and change on the spot (Medicare Part B Deductible). He told her he has a supplement that pays that and she still insisted, but luckily I wasn't there and I have his wallet, so he was honest when he told her he couldn't pay her then, and then added that we'll see how the billing and claims go and take it from there. We are Mayo Clinic patients and he only went to Banner because he had a cardiac event and the ambulance had to take him to the closest hospital. All in all, an awful experience. Poor customer service and neglectful care.

Cafeteria: Today is July 29, Saturday. I went to cafeteria to grab breakfast at the grill. I asked the guy working the grill a question. He proceeded to answer, at the same time, coughed over the open food in front of him; sausage, potatoes and eggs. I was so disgusted, I walked away and purchased something different. I find he is unconcerned about how germs are spread to the public by his indifferent attitude toward food handling. If I come there again, I will not eat at anyplace I see him working. I hope management addresses.

Xray machines and all the other jazz just need to be part of self check out center, scan Insurance, or ID and get it done. 3 hours after a car accident, still no pain meds, bleeding from the face and a let contusion the size of of a toddlers face. Its also a pediatric care center... I would never take my kid here, it was a god send my kid wasnt in the car with us. The absolute sketchiest shit, left us alone in a room, with 20g needles and a drawer open of all kinds, plus my wifes blood sample, crazy cus we could have been junkies or any number if things, possibly even taint our own blood... wtf people Anyways 3 hours, no pain meds, right up until leaving. We were the middle car in a 3 car collision, screw this place.

I am so happy I got my nose fixed by Dr Stephanie Warrington! She is so caring and very kind! Her office is wonderful and the experience was amazing! Waiting room was quite a long wait but I made it

I wish I could give zero stars because they do not deserve one star. Terrible hospital. Nurses and doctors do not share treatment plans for patients. Therefore a new doctor starts new treatment which may be contrary to the prior doctors treatment plan. one nurse in particular outright lied about a patient's spouse. Despicable.

Jekyll and Hyde experience a few days ago at the emergency room. I went in because my Dr recommended me to do so after a wound check post surgery. I was in A LOT of discomfort from not being able to go to the bathroom due to prescribed opiates and after 9 or 10 days I was desperate. The ER doctor prescribed an enema and and it didn't work, it made me more miserable. He said there was nothing more he could do and wanted to release me. I explained to him I was not ok with wanting to discharge me in that condition, but it fell on deaf ears. I refused to sign the discharge papers and was wheeled into the ER lobby. After speaking to a shocked charge nurse, she got me right back in with a different COMPETENT Dr and he almost immediately relieved my discomfort and I walked out an hour later. There was definitely gross negligence by the first Dr and my mind hasn't been made up yet on my next course of action. By speaking to Banners medical director will get me nowhere, I'll be promised action but we all know how that goes. That "give us a call and WE'RE HERE TO HELP YOU" crap isn't gonna fly on this one. I don't use the term gross negligence lightly, it's a strong accusation, but that's precisely what it was.

Ok I definitely understand the bad rating of this place now. The worst hospital experience I have ever had. Been here 4 days had 2 test. No one knows what is going on, i have no idea about what the treatment plan is as it changes depending who you talk to. Cant even get my daily scripts on time. Hour and tens mins past time for meds. Told that the nurse has other patients, it's to freaking pills just drop them off. Not one person knows what the other is doing and when they do they don't tell the patients. I can't even believe this place has 2 stars. I'm about to just walk out.

Unfortunately, I require emergency medical attention frequently due to a heart issue. I've never experienced anything but genuine care and true professionalism, and respect from all the staff. I've always been in a clean room filled with all the things necessary for me during my stay.

terribleeee!!! and let me tell you you. Allowing nurses to eat fried and hot food in the emergency center, while everyone in there hasn't ate in however long, is bullcrap. And to top it off the whole time i was there, this one gal, i can't even say the depiction of her being blonde because half of the people that work there are, but she was talking about r*pe, assault, her daughters friend telling her to mind her business and beef jerky, and how one of the patients is "f$cking 18" and lying about abdominal pain. i asked if i could use the restroom because i needed assistance and this see you next tuesday just waved her hand like "shoo fly" without even checking to see if i was hooked to anything. y'all definitely need to hire people that like their job and not just sit behind a screen checking vitals for her fkn bonuses. i went in at 11:30 for tooth pain. TOOTH PAIN. and they had to take four vials of blood out for THE SAME DAMN TEST because my vials were sitting without being tested for 2 hours. i left at 6. ridiculous. ridiculous. i know good and well i can go and ask who was working with Skylar last night and pin that girl out. stop hiring pretty faces.

I am a retired RN. I worked in ER many years. I know how to triage patients. I went to this ER with chest pain. I have a history of cardiac issues and multiple pulmonary emboli and DVT's. Despite all of this I was forced to sit in the waiting room for hours. I think the triage nurse Taylor RN was very rude. She needs to work in a job that doesn't require dealing with people!!!! In fact most of the staff except for Zachary (tech) and Elizabeth were both very kind and helpful.

Our recent encounter, at a most unfortunate time with this unbelievably unprofessional hospital was one of the worst experiences ever! Read on... My 18 yr old daughter was brought here by paramedics after a major car accident... I arrived shortly after the paramedics and since my daughter had just turned 18 a few weeks prior, they would not let me back with her right away. That's OK, I completely understood that...When I finally was allowed back there they had her on all kinds of narcotic pain medication for her obvious injuries and within two minutes of me being by her bedside in the ER some very young unprofessional nurse actually had the audacity to tell me I couldn't be there. I explained to her that I just arrived at her bedside and I needed just a few moments. They were not attending to her whatsoever at that time and there was no reason that they would not let me be with my daughter so when I told her I just wanted a moment or two with my daughter, she told me this " Do I need to have security called to have you removed" I was in utter disbelief that I'm staring at my daughter laying in bed for less than 2 minutes and that was the response that I got from them when all I merely said was "can I please have just a few moments it's not like you're attending to her at the moment"... she left and I figured they were letting me stay there for a moment and security actually arrived to have me removed from my daughters bedside! They had no clue about how to deal compassionately with someone in such a situation... Never once did anybody try to console me or talk to me but the security guard actually looked pretty sympathetic and apologized to me for their behavior. This was absolutely unacceptable and it only went from bad to worse... The security guard brought me into a quiet family room while they brought my daughter up to CAT scan where they removed her jewelry including her new diamond earrings that I had just bought her upon turning 18 only eight weeks prior... They knew where I was sitting because they're the ones that brought me there so you would think that when they needed to remove her jewelry before doing the procedure someone would say please bring these to mom, Or at least ensure their safety? Long story short they lost all of my daughters jewelry and said they are not responsible whatsoever and I have been fighting ever since trying to get somebody to be accountable and everyone from the Director (Debbie Flores) at the facility that was rude as heck when I finally after 30 calls got to speak to her direct ( kept having people say that someone would get back to me but nobody ever did) to even calling Peter Fine's office who is the main CEO of the banner group. Peter Fine never returned my call but he must've got the CEO of this particular location (Debbie Flores) to finally call me back after she was rude as heck... Unbelievable how incredibly unprofessional Debbie Flores acted! It was a real open and shut case... They didn't want to hear what happened and then they did not care what happened. And here's the real kicker to add insult on top of injury- They blamed my daughter for the loss of her Jewelry! They actually said she should've been more aware of where they left it when they took it off, though she was administered Fentanyl on the scene of the accident, and was on a morphine drip in the ER Dept. but they stated they showed her where the jewelry was sitting when they removed it before cat Scan and it was her fault it was left behind in CAT scan even though she was on very high narcotics and I was sitting in the family waiting room. How could they say it was my daughters fault when they were administering her the narcotics and the fact that she was still in shock from the accident? She was not even aware that her jewelry was removed! I was fortunate enough to have my child live through such an accident but how they treated the entire situation is absolutely unacceptable so please be careful if you visit this Banner facility! My only recourse is to go through the AG for her missing Jewelry and I plan on it. It is quite obvious that someone helped themselves to my daughters diamond earrings when she was in a most vulnerable situation. They also tried to state that they have a clause upon admission that is signed that makes them not responsible for any possessions brought into the hospital, but she was brought in by ambulance and was highly sedated and in shock upon arrival and she never signed an admission form because she was unable to but yet they still managed to somehow present her signature on that form so I highly question their scruples as well. Shame on you Banner and shame on you Peter Fine for not wanting to get more personally involved in the story... I have been to other banner facilities that are run very well and effectively and efficiently but this is not one of them so please be aware and hopefully you don't have to go through what we just experienced.

Our daughter has been in the NICU for six weeks, and was placed in a room that was treated for an ant infestation. Despite us telling them ants were still there, we were told nothing could be done as there are no other rooms available. My wife just called me to tell me ants were on the chair she was breastfeeding on, all over the cabinets and even in our bottle drying rack next to the sink. Inability to properly and safely provide room and board for our child will always leave a sour taste in my mouth when I think of BTMC

I had admission thru the er for chest pain on Saturday night last. Thinking it was heart related many tests were performed quickly. It was determined that my gall bladder was full of stones and surgery was set for Monday. The robotic surgery was successful best I was in a bit of pain and was moved to a room on the 6 th floor West. Very nice new room with huge window overlooking N phoenix and the mountains. Nursing care on the 6th floor was outstanding. Great with pain meds and drinks when I could eat again tuesday. Was sore and hungry. The nurses brought me snacks and laxatives to help with opiate induced constipation. The nurses were very personable and involved with my care. It was a good experience. Much better than the other banner hospitals that I felt were impersonal and cold. Hats off to 6th Floor West nursing staff! Thank you. Also the kitchen food was great. Best Ive had in a medical facility. I am 66 and have had 7 operations in the last year

They didn't help me at all. Don't ever waste your time in ER, waited for 8 hours and had to walk away.

Unprofessional and rude behavior. The doctors don't speak to you or give you a synopsis about diagnosis, treatment . If your primary care doctor DOES NOT have "hospital privileges" at any given hospital, the hospital will triple your fees and you NEVER really know WHO is caring for your loved one. Their automated phone system is a F*&^%d up nightmare and you will get to speak to NO ONE. THEY WILL NOT transport your loved one back home after discharge unless your health plan specifically states that it will pay.

If I could give this hospital ICU department a lower score I would. The doctors at this hospital ICU department starved my brother to death by withholding food for more than 15 days. They withdrew hydration from my brother as a result he developed sepsis , He was put In Hospice and Pallative care against our family members wishes. The doctors did not have any regards for my family members desires, my brothers wishes, or religious beliefs. Our brother was taken off of breathing machine before the family had an opportunity to come and say goodbye to our brother. They allowed a person that was not biologically related to witness our brother's last breath. Our family is still traumatized by the doctors decision and treatment of our brother. Upon our brother's death he was down to 78 pounds or less. He suffered a death no human should have to endure. I wish I could post pictures and videos of my brother while in the medical facilities. I do have this evidence available. The doctors lied about my brother cause of death on his death certificate. They blocked our family from having an autopsy done by the medical examiner office to determine the actual cause of death. We can not afford to have an independent autopsy done because of the excessive cost. No one is accepting accountability for the horrific way my brother died. He did not receive the standard of care he should have gotten. This is a classic case of Disparities in health care. I hate this hospital.

The Physician's in this Hospital saved my husband's life. I can't thank them enough for all of the care that they give to patients every day. The Nurses that took care of him are very knowledgeable and kind.

One star because there is no option for zero stars. A nurse there ridiculed and threatened me. There is no help at this place. It is bad. Do not go there.

they saved me !! AND MY OVARIES! and put up with my crazy behavior when I was sick committed there ! thank you so much banner thunderbird ! forever grateful to God for You Guys !!!!

Brought my girlfriend here after having major abdominal pain for 1-2 days. Got here at 11 pm, finally got put in a room little past midnight. Room literally smells like someone pissed all over the floor just before we walked in, the walls are falling apart like someone was scratching their way out of a prison cell and drywall is knocked in and needs to be patched. All pictured below. Is this really a professional environment? Not to mention they just left the medicine cabinet unlocked the whole time we've been in here. (Also pictured) Does the hospital not make enough money to do a simple drywall patch and paint to at least show some professionalism and honor in their workplace? The worst part is we waited until about 4:00 am to finally have the doctor come in and tell her what's wrong meanwhile they did not give her anything for the pain the whole time we've been here and I had to flag down nurses to finally get the doctor to come in. Only after telling them they haven't given her anything for the pain they decided oh would you like some pain medicine. We shouldn't have to tell them how to do their job at that point we aren't gonna sit and wait for an IV as it would've been started near 4:00am. The nurse was more concerned about her upcoming lunch break, and we were interrupted multiple times the very few times the nurse even came on by by other colleagues arguing about some room number.... Tried to talk to charge nurse to file a complaint and ofcourse "oh she's busy with another matter" yeah I bet. Atrocious care. I get better healthcare in a "3rd world country" in Turkey where an emergency visit is treated as an actual emergency and you can see a doctor within minutes of getting to the hospital and the rooms are actually clean and presentable. It's now 4 am and barely about to be discharged. Room still smells like fresh piss