Rosie L.
Google
We were really excited to try Bantam - it came highly recommended by staff at another restaurant we loved, and the space itself had a great, lively vibe. But unfortunately, our experience left us disappointed.
It started with a wine order. I asked our server for a taste of a red, and several minutes after my partner’s drink arrived, a small, ambiguous pour was dropped off by someone else with no explanation. It looked too much for a taste but nowhere near a full glass. When our server came back, I asked about it. She insisted it was a full pour. I felt awkward pushing, but after noticing every other wine glass around us looked noticeably fuller (even after people had been drinking from them), I mentioned it again. She stood by her answer, until a few minutes later, when she came back to say it actually was a short pour (end of the bottle) and offered to fix it. I appreciated the correction, but by then the vibe had shifted and the service started to feel cold, like asking about the wine had been a faux pas.
For food, we ordered a salad, a pizza, and a pasta. The salad (“Mixed Lettuces”) was sparse - basically a few leaves with vinegar (not vinaigrette, just vinegar), a couple radishes, and some sunflower seeds. At $16, it felt underwhelming, especially compared to other restaurants in the area. Still, we were mostly there for the pizza and pasta.
Unfortunately, the mains took a very long time, with tables seated after us getting their food first. Our server eventually acknowledged the delay, which we appreciated, but when the dishes finally arrived, only the pizza was hot. The pasta wasn’t even lukewarm - it was fully cold, like it had been sitting out the whole time we waited. In a different setting, we might’ve spoken up, but given the chilly service we didn’t feel comfortable bringing it up.
On our way out, my partner mentioned it to the manager, who agreed the pasta shouldn’t have been cold. Still, we left feeling more like a problem than guests. We’re both easygoing and rarely complain, and I’ve worked in restaurants myself, so I know off nights happen. But the mix of missteps and how they were handled didn’t reflect the warmth or hospitality we’ve experienced elsewhere in Santa Cruz.