Anuruddha D
Google
Disappointing Experience – Important Information Missing
We were excited to finally stay at Banyan Camp, having looked forward to it for quite some time. After a long journey of 6 hours, we arrived with high expectations. Unfortunately, we had disappointing experience at the hotel.
Upon arrival, we were informed of a “no-meal policy”, which had not been mentioned on the website or booking confirmation (There had been some partial, verbal mention prior to arrival, but not in a formal or detailed way). After a long conversation, the only alternative offered was a refund and the suggestion that we leave, if we cannot adhere to that policy, a very disappointing outcome after a long journey.
We were then forced to quickly look for another nearby place to stay, which was stressful and not how we had hoped to begin our holiday.
Additionally, the property appears to be over-hyped on social media. It did not quite match the impression given online, which was a letdown.
On the plus side, Owner (the lady) seems professional and the camp is designed for a small number of guests, which can offer a more intimate setting.
Suggestions for improvement:
• Please clearly update your policies on the website, especially regarding meals and amenities.
• A written confirmation with all important details would be helpful for future guests.
• Adding a signboard on the main road with directions would make it easier to locate the property.
We hope this feedback helps improve the experience for others in the future.