William W.
Yelp
This high-end, five-star hotel offers sweeping views of Kuala Lumpur from the 54th through 56th floors! Imagine falling asleep in your suite gazing through a bank of windows overlooking the stunning skyline including the Petronas Towers and Merdeka 118. Automatic drapes can be opened or closed from the comfort of your bed. You'll check in on the 53rd floor where you'll also find the spa, a well-shaded pool overlooking the city, and the excellent Torito restaurant offering Peruvian-Japanese fusion. Another all-day restaurant (your morning breakfast spot) is situated on the 58th floor, a bar is located on the 59th floor, and rooftop viewing is accessible on the 60th floor through the bar.
Banyan Tree's exquisite rooms feature what may be the best shower we've ever experienced after traveling to 82 countries, and the shower even has different lighting choices to fit your mood! The service is unbelievable, and the employees are incredibly professional! Upon checking in, you even get to select the scents you want to smell in your room each night!
Just a few negative aspects downgrade my rating from five stars to four. There was no way to plug in our phones next to the bed in our suite, so we had to recharge phones across the room. The breakfast is incredibly underwhelming, and the food at the 58th-floor restaurant in general is just awful. It is certainly not befitting of a five-star establishment, and even the unbelievable views from the dining room and balcony cannot mask the deplorable food here. You can't drink the water from the tap in any room, and the lack of a safe, filtered water tap that other upscale hotels have is surprising.
