Banyan Tree Kuala Lumpur

Our stay at Banyan Tree Kuala Lumpur from 5th to 9th January had its challenges, but the Horizon Grill breakfast team truly saved our entire experience.||A special and heartfelt thank you to Chef Qut, who went above and beyond in the most unexpected and touching way. Chef Qut prepared a special breakfast for my husband and me that was not even on the menu, simply out of kindness and care. The rendang nasi lemak he prepared tasted remarkably similar to my late mother’s cooking, and it honestly made me emotional. When we shared this with him, he responded with such warmth and sincerity, and continued to take such thoughtful care of us throughout our breakfasts. His hospitality was genuine, welcoming, and deeply human — something you don’t forget.||The entire Horizon Grill breakfast team was equally wonderful. The waiters and waitresses were consistently friendly, attentive, and warm. Reynalin and Halim deserve special mention for their kindness and excellent service, always greeting us with smiles and making us feel truly cared for.||Unfortunately, our stay this time was affected by water heater issues during the night, which made it uncomfortable. We were also promised to retain the same room but were later moved to another. Thankfully, the view was the same as what was initially promised.||Despite these issues, the Horizon Grill breakfast team completely restored our faith in the Banyan Tree experience. Their sincerity, warmth, and exceptional service turned what could have been a disappointing stay into one filled with meaningful memories. They truly represent the heart and soul of Banyan Tree hospitality.||Thank you to Chef Qut and the Horizon Grill team — you made our stay memorable for all the right reasons.

Our stay was made truly memorable by the exceptional hospitality of the hotel staff. Everyone was courteous, attentive, and always willing to help, which created a very welcoming atmosphere throughout our visit. A special mention to the restaurant team Nash, Hanif and Rayna for their outstanding care and thoughtfulness. They went out of their way to understand our vegetarian preferences and ensured that we had a variety of well-prepared and delicious options. Their warmth, flexibility, and genuine hospitality made dining a delightful experience. Thank you to the entire team for the care, professionalism, and personal touch. We truly felt looked after and would highly recommend this hotel to anyone seeking comfort and exceptional service.

Our first time to Torito. A Peruvian Japanese cuisine. The restaurant was absolutely charming, cosy and with the breathtaking view all around it’s a bonus. ||Service was first class. Especially thankful to Mia who was so warm and hospitable. She definitely made a difference to our dining experience with her warmth and how welcomed we felt. Food was great. Wished portion was bigger. ||Shout out too to Crystal fr horizon who took us on a tour of the look out points at banyan tree hotel. ||These two ladies are stars of hospitality.

We stayed at Banyan Tree Kuala Lumpur for 4 nights and had a very enjoyable stay.||The location is excellent, directly connected to Pavilion Mall, on Bukit Bintang, and just a short walk to Jalan Alor, making it extremely convenient for shopping, sit down dining and Street food.||Our suite was spacious and well designed, with floor-to-ceiling windows offering impressive views of the KL skyline, visible from the shower and bathtub. It was a comfortable and relaxing space to return to each day.||Service was consistently impeccable throughout our stay, with friendly and attentive staff at every touchpoint. We had a late flight home and was kindly given a late check out which was a real blessing as we were able to freshen up before departing to the airport. A special shout out to Izzul, who went above and beyond. He took great care of my family during our frequent visits to the pool. Thank you also the reception staff who accommodated our requests at every turn. ||The room was clean, functional, and well equipped, with quality amenities and toiletries. The swimming pool offered beautiful city views and was pleasantly quiet. The breakfast buffet had a good mix of Malaysian and Western options, enjoyed alongside great views from the restaurant.||Overall, compared to larger hotel chains in the luxury category, the Banyan Tree hotel offers a more personal, boutique-style experience in a prime location. We would happily stay again.

Had a great experience of a serene and private getaway. Check in is at 53rd floor with a view & conveniently connected to the mall.|Room is spacious and clean with a huge tub & ample amenities.|Breakfast is something to look forward to everyday with stunning view of the towers.|Services are top notch & staffs are friendly from the Frontdesk: Haris & Wada, Normiey , Alli & Guest Experience team & HG breakfast team. |IRD food was marvellous and served in timely manner. Overall stay was amazing and wish we could be back for more!

This is one of my favorite luxury hotels. I chose to stay here on December 6 to celebrate my wife’s birthday. I had requested a simple room decoration in advance and received a reply saying “no problem,” but unfortunately there was no decoration when we checked in. However, the staff upgraded our room for free from a Sky Suite to a Sanctuary Suite, so I guess that made up for it, haha—thank you.||The hotel room is very beautiful and luxurious, and the room we stayed in this time also had a stunning view. As usual, everything else was great. This wasn’t my first stay here; you can refer to my previous reviews for more detailed comments.||However, this time there was one unpleasant experience, which was at the hotel’s rooftop restaurant, Vertigo Too. The service was quite poor. I had made a reservation for 7:00 PM (for my wife’s birthday dinner), but when we arrived at the restaurant, surprisingly none of the staff seemed to know about it. They even told me that reservations were not necessary and that it was walk-in, so we could just find any table. Luckily, there were still tables available that day—what if it had been fully occupied?||After we were seated and looked at the menu, no waiter came to take our order, even though there were several staff members standing at the counter. Only the female manager seemed very busy, walking back and forth, and in the end she personally came to take our order.||As for the food, we ordered a steak and a lamb chop. The steak was cooked medium-well as requested, so that was fine. But the lamb chop was only half-cooked, even though I had clearly asked for it to be well-done. I asked a waiter to take it back to be cooked again and specifically reminded him that I wanted it well-done. When it came back, it was still not fully cooked. Honestly, I was speechless.||In conclusion, everything else was great with no issues. The only negative experience during this stay was the Vertigo Too restaurant.

First and foremost every member of staff I encountered, without exception was friendly, engaging and polite. ||The rooms are a generous size and extremely well appointed, even the natural orchid in the bathroom is a nice touch. House keeping maintained my room effortlessly and the evening turn down service was a nice addition. ||As an early riser I will often breakfast at 06:30 hrs (before sunrise). I was invited to sit outside on the terrace and take in the stunning skyline views. To my surprise the terrace was very poorly lit (see photo) and I was literally having to read the menu with my phone torch. Not ideal, and with a step back into the restaurant being almost invisible, a trip will be inevitable and an accident is just waiting to happen. On the second day table lamps were eventually provided. ||The breakfast itself was underwhelming and repetitive. This is not in keeping with the Banyan Tree brand one has come to expect. I believe a contributing factor is the lack of space within the restaurant, which clearly limits any additional buffet selection.||In relation to the view outside of my bedroom window, this was terribly disappointing. In essence an abandoned concrete tower block that was under construction overlooks one side of the hotel and to be frank is quite an eyesore (see attached photo). I fully understand this is out of the control of the hotel management, but future guests may wish to ensure they request a room on the other side of the building when booking. I appreciate this will be subject to availability.||A further frustration are the lengthy wait times for lifts to convey guests from the lobby to Reception/restaurants and rooms etc. Again I appreciate there will always be challenges when a hotel is positioned in a high rise building. To the credit of the staff they will always try and call the lift where possible. ||The roof terrace bar provides an excellent view of the skyline at night. Please note, frustratingly this area is also open to the public and on the 3 occasions I visited, the venue was regularly crowded with loud music blaring out, this was not a relaxing vibe. ||Again, I understand the hotel needs to maximise revenue, but unfortunately this is at the cost of providing residential guests with an exclusive, intimate experience. ||I had one treatment in the spa which was excellent , my credit to Sylvia my therapist. ||Overall I have mixed feelings about this hotel, the location is perfect for exploring the city, but sadly I will not be returning as I believe there are better choices out there.

Our stay at banyan tree was amazing! Beautiful rooms and great people. I would leave during the day and come back to a clean room. Room service was delicious and big portions for great prices. One individual who stood out to us was the bellman, Hosea Alexander. He not only maintained a beautiful smile every night we saw him but went above and beyond for his job. Keep up the great work you made our stay lovely ☺️

This Banyan Tree has top notch facilities (very comfy bed and all) with some glitchy service, but overall a wonderful experience. Our room had a view on the iconic Petronas twin towers, and drew a bubble bath with rose peddles to surprise us. Delicious welcome cake as well as cards. Lots of balloons and rose pedals on our bed! Banyan Tree's 53rd floor pool was definitely a highlight, day and night. Their Vertigo bar on the rooftop is also great (though music not fitting the ambiance, venue, and was too loud). Breakfast on the rooftop was nice (small buffet but there's a menu to order various dishes). Service sometimes slow. Note: Very slow service both in terms of room service and service in all of their restaurants. A lot of miscommunication and dropped communication in their team (we had to repeated our requests, etc). For context we visited during the American Thanksgiving in November. Lots of Christmas decorations here and they love Bridgerton.

This high-end, five-star hotel offers sweeping views of Kuala Lumpur from the 54th through 56th floors! Imagine falling asleep in your suite gazing through a bank of windows overlooking the stunning skyline including the Petronas Towers and Merdeka 118. Automatic drapes can be opened or closed from the comfort of your bed. You'll check in on the 53rd floor where you'll also find the spa, a well-shaded pool overlooking the city, and the excellent Torito restaurant offering Peruvian-Japanese fusion. Another all-day restaurant (your morning breakfast spot) is situated on the 58th floor, a bar is located on the 59th floor, and rooftop viewing is accessible on the 60th floor through the bar. Banyan Tree's exquisite rooms feature what may be the best shower we've ever experienced after traveling to 82 countries, and the shower even has different lighting choices to fit your mood! The service is unbelievable, and the employees are incredibly professional! Upon checking in, you even get to select the scents you want to smell in your room each night! Just a few negative aspects downgrade my rating from five stars to four. There was no way to plug in our phones next to the bed in our suite, so we had to recharge phones across the room. The breakfast is incredibly underwhelming, and the food at the 58th-floor restaurant in general is just awful. It is certainly not befitting of a five-star establishment, and even the unbelievable views from the dining room and balcony cannot mask the deplorable food here. You can't drink the water from the tap in any room, and the lack of a safe, filtered water tap that other upscale hotels have is surprising.

Unforgettable night of margaritas and salsa dancing with the Petronas towers and sunset view in the background. Lively, international clientele and beautiful, thoughtful accommodations. Banyan Tree resorts are always a good idea, where ever you may find yourself around the globe.

Wowza. Literally the nicest hotel I've ever stayed at in my life. A few key takeaways: -you're greeted with a scented cool hand washing town and housemade lemonade -guests choose a signature scent for their room which will be used during turndown service - our particular room was upgraded and featured an amazing tub and walk in shower overlooking the city with four shower heads -the rooms feature tons of complimentary amenities like Loofa Sponges, writing paper, coffee, tea, bath salts, mouthwash, etc. -guests are provided free welcome drink to be used at their in house bar (they also have the highest rooftop bar in Kuala Lumpur -58th floor...our room was on the 55th!) -the pool on the 53rd floor could not have a more incredible view of the city- stunning views of the Petronas Towers -this hotel just opened last year in KL- we were told it's a popular Asian high end hotel chain -large buffer breakfast is complimentary but we had to opt for the carryout boxes that they created for us (with coffee, juice and pastries) due to an early AM flight -this was our big splurge night of the trip after returning from the jungle and cost us $135 for the night Overall, this was one for the books.