Baobab Suites

Just back from our 7th stay at Baobab - we thought it was a wow on our first trip and every consecutive one has been the same.||We had the lovely Divinity Bliss apartment - spacious and well equipped with a beautiful big terrace. Perfect for looking out at the sea and the mountains and the lights twinkling at night.||It’s such a glamorous place and so relaxing too. The wonderful vibe is thanks in no small part to the staff. They are so warm kind and solicitous adding those special touches that make the hotel stand out even more.||Thanks to Alan and all the team at reception - Loren, Fabio, Sophie, Vanessa, Dina, Gerardo - everyone is so welcoming.||And Cande, Andri and Gennifer who looked after our apartment. You are all fantastic.|Siri too who we remembered from last year and met in town - hugs all round.||The pool bar with its amazing food and friendly staff too. And Blanca our favourite on site hairdresser. ||Thank you all and see you in 2026! Liz & Stewart (back in rainy Scotland and missing you already)

Recently stayed for 14 days. The place is certainly 5*. The breakfast was very comprehensive but being British I would have liked a warm plate for my full english and the eggs and bacon etc was a bit lukewarm. However, the staff make the place though, I have never been to a hotel where the staff were more friendly and welcoming. Fabio on reception was great, cound'nt do enough for us. However the star of the show was Vadim in the BB Lounge who was an outstanding host. Cannot wait to go back.

Lovely apartments, everyone that works there is very friendly, professional and accommodating. Rooms are lovely, beds are too hard for me, would be nice to have a king size bed with one side hard one side soft or the options to ask for a memory foam topper. I also didn’t like the taking of £200 euros refundable deposit on arrival seemed a bit rude, but I understand why they do it I just didn’t like it. We had bed and breakfast we used the buffet restaurant loads of choice, the coffee could be better and the tea is English breakfast not my cup of tea, however you can take your own if you want to drink what you are used to. The pool was amazing no sore eyes and spotless. The gym looked out of this world from my front door lol, the paddle board courts and spin studio looked amazing. I almost wanted to use it, if you love your fitness you should definitely love the gym. I would definitely stay again!

If you are looking for a place in Tenerife South to go unwind, relax, be totally spoilt and cared for, with a perfect location, close to all the fun places, then Baobab Suites is for you.||The staff are absolutely fantastic and professional. They pay attention to detail and treat you like family. Alain the GM is so kind and considerate and went out of his way to make our vacation memorable, Loren, Dina, Alejandro, Elena were just amazing. How do I remember their names? Is because of how they made us feel, almost like had known us forever. I thank them so very much.||The rooms were large and cleaned promptly, fresh towels daily. We had a heated pool in our suite that was always cleaned. The atmosphere was so calm and chilled, not noisy, perfect for the get away we needed.||The views were breathtaking!!!

This was our second stay at Baobab Suites and, once again, the location truly impressed us. Set high on the hill, it offers stunning views, and the suites remain just as comfortable, luxurious, and well-equipped as we remembered. Housekeeping and the breakfast delivery service were consistently friendly and did an excellent job throughout our stay.||However, several service issues left us disappointed this time. While the welcome staff were warm and accommodating, the general reception experience felt noticeably cold and unapproachable. Even simple requests seemed to be treated as inconveniences, which isn’t the level of hospitality we expect from a five-star property—especially on a return visit.||The most frustrating moment came on our final morning. Our package included the option of breakfast in the restaurant or breakfast boxes to the room, but reception simply told us the restaurant was fully booked and offered no alternative or willingness to find a solution. We had specifically hoped to dine in the restaurant for environmental reasons, as the breakfast boxes tend to last us beyond breakfast and we didn’t want food to go to waste since we were leaving. The dismissive response made the situation feel even more disappointing and question it's validity given hotel wasn't full. ||We had been approaching this trip expecting to book again for a third, but the service experience on this visit made us reconsider this.||Baobab Suites still has an exceptional location and beautiful accommodation, but the reception service needs meaningful improvement to match the five-star standard the property aims to deliver. They could also think about refreshing the outdoor soft furnishing as ours was very worn.

This was our third consecutive year at Baobab Suites and, while is was as great as usual, the room we had this year felt a little tired and in need of some tlc. Everything else was fab, particularly the staff who were all as friendly, professional and helpful as ever. Breakfast is always a delight with a huge variety to choose from (can we have some Greek yogurt as an option too please 🙏🏻). We ate at Kar Bon one night and the food, surroundings and service was exceptional. We also used the gym on a number of occasions and found it clean and well stocked with a mix of free weights, resistance machines and cardio machines. The only aspect we think could be improved upon would be to ask the daily cleaners NOT to put the dishwasher on when there are only two or three dirty items in it. As a hotel that seems to take its eco responsibility seriously it seems like a waste of both energy and water. Can’t wait to go back next year!

This hotel is advertised as a 5-star property, and while the location is absolutely incredible and the hotel itself is stunning, the service we received was disappointing and closer to an unacceptable 4-star standard.||Unfortunately, cleanliness was a major issue throughout our two-week stay. We had cockroaches on the balcony, which is completely unacceptable at this level. Housekeeping was very poor — rooms were barely cleaned; floors were mopped but not once vacuumed, showers were never properly cleaned (they were filthy before we came in & were BLACK), and terrace tables were never wiped down in two whole weeks! Cleaning appeared rushed (no more than 30 minutes). ||The service experience was equally disappointing. In the restaurant and bar, staff often appeared irritated, making drinks with rolled eyes and an unwelcoming attitude. While limited in number, some staff members were excellent and genuinely so friendly, delivering the level of service you would expect. Breakfast was particularly unpleasant — staff were rude. Each day, if I arrived for breakfast with 15 minutes remaining before closing, I was told I would not be able to have breakfast and had to persevere and ask repeatedly to be allowed to eat. There was no hot breakfast room service available, and we were told we were not allowed to take food to our room due to “food poisoning risks,” yet lunch and dinner can be ordered to the room without issue, which makes no sense.||Room service also fell far below expectations. While the €15 fee is reasonable if service is professional, staff consistently entered our room without knocking and set the food down on a filthy table. That said, not all staff followed these rules, and a number of them were unbelievably lovely and very accommodating.||One incident was especially concerning. At around 7:15pm one evening, a tall male staff member barged into our room without knocking while we were on the bed getting ready for the gym. There was a clear Do Not Disturb sign on the door. He said nothing, simply saw us, retreated and practically ran out the door. My partner had to chase him to find out why he entered the room without even knocking. This was extremely uncomfortable and a serious breach of privacy. It left me consistently paranoid and concerned that when I was getting ready someone would barge in (either a member of staff from the BB lounge or reception). ||Additionally, a few members of staff at the BB lounge in the evenings were consistently rude and unwelcoming. Even when arriving around 20/30 minutes before closing and always leaving by 11pm or shortly after) some made us feel unbelievably uncomfortable and unwelcome. ||It’s a real shame because the hotel’s setting and design are genuinely stunning, and the location is perfect. My partner showed strong interest in investing in one of the properties both before and at the start of our stay, and he made enquiries and discussed this with one of the agents. We genuinely thought it would become a traditional holiday location that we would return to regularly during Tenerife’s peak season. However, a beautiful building does not make a 5-star experience. Until cleanliness, staff attitude, and basic guest privacy are addressed, this hotel does not meet the standards it claims to offer.

This is our 3rd stay at Baobab this year. We stay in a one bedroom suite each time. They’re spacious, well maintained and have the advantage of hotel facilities such as daily cleaning. The breakfast choice is great, You can eat in the buffet restaurant, book a table at the a la carte BB lounge or order one of the fantastic breakfast boxes delivered to your room. These are all included in the price. The staff are all very friendly and helpful. |We’ve now booked for February and December 2026

We came here in the middle (of hopefully the tail end) of the pandemic in May 2021 as it was one of the only places EU passport holders could travel without quarantine: Tenerife had a relatively good grasp on the pandemic and this hotel offered private suites with a large balcony and private pool and/or jacuzzi. Most importantly it "felt" safe and the staff did all they could to follow the necessary sanitary regulations in light of the pandemic. There were hand sanitizer stations literally on every corner and all the staff was wearing a face mask plus protective shield. We stayed in a two bedroom suite with jacuzzi (Serenity Allegra), the room was really more an apartment with a huge balcony on both sides and a fully equipped kitchen - absolutely not your average hotel kitchen! The decoration is nice and functional. The staff was very friendly and I loved the fact that you were able to communicate via whatsapp with them (although I might used it more often than a regular call - apologies for that!). The room service in the morning consisted out of a huge breakfast box (since most of the restaurants are closed). While we enjoyed the variety I also must note that it felt a bit wasteful as you have to choose between 4 different boxes and each of them contain things that we don't eat (out of personal preference) and they get thrown away but I guess it is the only way in a pandemic? The only restaurant open was the Fuel sport club bar restaurant, which was very average food wise and I guess that is the biggest downside: since a lot of places are closed, the dining and lunch options are quite limited and most things are only reachable by car (aka taxi). They do have a room service for lunch/dinner but the menu is not very extensive (understandably) and it would be good to at least extend it to the offering of the Fuel restaurant. In addition, when you book they state that there is free service to the nearest beach, where there are more restaurants but unfortunately that service is only until 5 pm (which I didn't see mentioned on the website, not sure if it is stated there!) but obviously dinner is typically later in the day so it isn't much of a use. Overall a good experience, would come again but hope they offer more food options -even in covid19 times!

We celebrated a week of holiday at Baobab Suites. A relatively new place 5 minutes by car away from Playa del Duque on Tenerife. Most suites, that are actually luxurious apartments, have their own swimmingpool. The fully equipped kitchen is especially convenient if you have kids. There is also a very long swimming pool and a small kids pool in a public area surrounded by comfortable sunbeds and colorful design parasols. Here is also the pool bar that has a nice lunch menu or you can have dinner here. Breakfast is served in your suite or you can enjoy it in the other restaurant of the place, which is underground and also serves dinner at night. With the breakfast they bring in the room come some Nespresso cups for the machine that is in the room. This is very handy as the coffee in the restaurant is really bad. But that is the only criticism I have. The place is very suitable for families but also nice for couples without children. If you do have children with you, you have to visit the kidsclub! I don't think there is a kindergarden anywhere in the world so spacey and with so many nice toys! The sitter is there 5 days a week and they allow children from 4 years and older to stay without the parents. Younger children have to come with their parents. Also on the other two days of the week kids can play there with supervision of a parent. The hotel has a taxi service to and from the beach at any time you like. From there you can walk along the boulevard or go to the shopping area. A taxi is always there within a few minutes. For day trips you can get all the information you need at the excursion desk of the hotel. The lady is very helpful to discuss possibilities to explore the island. If you like design, luxury and comfort on your holiday, this is a place to choose.