Adam B.
Yelp
This was the second best Gelato we had in Italy ... and the rudest restaurant experience. For me to leave 4 stars should let you know how great the actual gelato is. Make no mistakes ... this is not a tourist restaurant. Tourists are not treated warmly ... mostly locals go here. The shop itself looks like something out of Beverly Hills ... it's really classy and high end. It reminded me of what gelaterias in the 1950's and 1960's must have looked like ... green velvet seating, pink marble walls and polished wooden accents.
They don't speak English here. Not even a little. I don't fault them for that ... after all, Rome is in Italy ... not in America. I do speak competent (but slow) Italian. What threw me was that a lot of the flavors are very intricate and use obscure ingredients using words that generally someone who took 4 years of Italian wouldn't know. There was little patience for this.
There are a lot of flavours that you'll find nowhere else ... all seasonal ... all made with fresh ingredients. They do have the normal, everyday hazelnut, stratacella, etc. but you really can find some cool, off the wall flavours here that no other gelato shop has. I don't even know what flavour I had ... it sounded like the word for tomato, but was not an actual tomato-base. It was otherworldly.
The attitude ...
The restaurant was 80% empty inside and outside had only 1 group using a table out of 12 vacant tables. I sat down at one of the 12 empty tables and started enjoying my gelato when an employee came over and told me 'You need to get up. These tables are reserved.' I looked around and saw 12 empty tables and 1 being used and asked (in Italian), 'How do I reserve a table?' He replied, 'You can't.' I then asked if I could eat my gelato at a table inside. He replied, 'Those must be reserved as well.' I asked if I could reserve a table. He said, 'You cannot'. At this point, my gelato was dripping, so I got up and walked to the next spot on the street to sit down and eat, having been chased away by this skinny employee who (in Back to the Future terms) had the body of George McFly with attitude of Biff. Como si dice ... 'Make like a tree and leave?'
Clearly, the message was ... if you are not a local, we don't want you sitting in our shop. Gotcha. I probably would have eaten gelato here every single day we were in Rome as there was no better gelato in the city. (we ate a different version every day) However, I wasn't about to pay for an expensive gelato only to eat it in the street like a vagrant because they did not want tourists in their shop. So ... begrudgingly, we went to Venchi vs. this place over the next few days in Rome ... even though Venchi is basically the Shake Shack of gelaterias.
Overall, if you are a tourist and want the best gelato in Rome ... this would contend. I have a lot of friends who are Tik Tok stars and influencers. Just to mess with this place, I should ask them to post it all over Tik Tok, so they get tons of tourists coming into the shop because clearly they obviously don't like them. What a shame because I still dream about this little shop and its delicious and creative gelato flavours.