Leah S.
Yelp
On our most recent trip to Bar Harbor, we encountered a very cold and rainy day, and decided the best way to go about it was to book a treatment at the spa. After calling around, this spa was the only one that could accommodate us both and so we decided to give them a try and see how it went.
We arrived early and they were gruff with us about it. I've never had a spa be mad that we arrive early, in fact many spas recommend it! This was after I called a few times and asked if we could add onto our spa treatment, and were cut off mid sentence and told they couldn't help us. Not great first impressions.
Once we were allowed to access the lounge, we changed and went upstairs. The place where the spa is, looks like a renovated unit near the pool that was clearly not meant to be a spa. The layout is awkward, and not very conducive to relaxation. Upstairs we sat and waited for our appointments.
Once our therapists were ready, we were taken to the massage room. He had Jade and I had Darcy, both for a 50 min therapeutic massage. Hubby said his massage was overall ok, but I had a very different experience. My massage therapist did a horrible job draping, and I felt unnecessarily exposed. The therapist also did a weird thing where she kept massaging my sternum, which I thought was very odd and made me uncomfortable.
I was relieved once massages were over, but then we got to the locker rooms and there were more issues. The lady's bathroom shower floor was slanted in the wrong way, where the drain was the highest point in the floor, resulting in the rest of the floor just flooding and making it slippery and gross.
I definitely expected more from this spa, being attached to their hotel which has high marks for customer service and attention to detail. I don't think the massages were worth the cost ($115 per person), and the overall experience from booking to showering left us both feeling like we wished we had booked elsewhere. Definitely will not be returning on my next trip to Bar Harbor.