Australian Food And Travel R.
Google
I've been here twice in the last few weeks. We've ordered the Chicken Avocado both times because it is exactly the same meal as the old Mamma's and Pappas restaurant that used to be on Marine Pde in Maroubra. Unfortunately, the good food is let down by the unfriendly service. Now, I know that the guy at the counter is juggling taking orders and making coffees and he's super busy. If you want to boast about being a "family run, old school restaurant" then at least teach your staff good old fashioned, old school manners, and greet people with a smile. The wait staff are the same, they're not rude, but there's no smiling, friendliness or warmth, almost an indifference when serving you. You take a look at their blank expressions and hesitate having to ask them for anything additional to what you ordered at the counter.
They serve Vittoria which is one of my favourite coffees. Be aware, they put 2 shots in a small cup. It's very strong, and we couldn't drink our coffees. They really should have a sign up about that because not everyone would know this. It gives people the option to ask for a single shot. That said, they don't charge for the extra shot like most cafes do though.
Bar Italia is a cash only business. I read some of the review replies from the owners explaining they're trying to keep it old school like when their parents came here from Europe. Let's get real, we all know why businesses take cash only and it has nothing to do with how nonna and poppa did things in the 50's.
Overall, you go there for the good food. Next time I'll take my meal away rather than sit and have it there. If you do visit, keep your expectations low and you then you won't be disappointed.
I'm expecting the owner to retort back with a sarcastic, unapologetic reply as I have seen them do on other people's reviews. Instead of leaving those kind of replies, maybe take onboard some of the constructive criticism that people have left to improve your business and elevate your customer service skills whether they're local or visitors alike.
I gave it 2 stars because the food is good.