Bar Ristorante Fonte Gaia

How can a restaurant with such a beautiful backdrop be so disappointing…. By far the worst service we have received in Italy. Staff are impolite and not helpful. If you are a tourist, prepare to be treated extra poorly. Can definitely feel the disdain from staff. The restaurant wasn’t particularly busy (maybe half full) and took over an hour to receive our food. We had to prompt staff twice before our food arrived. When the food finally arrived, it was thrown on our table. Our meals were okay - very small portions but average taste. To add the cherry on top, the toilets are also very dirty and the hand dryer doesn’t work. Better to find a public WC. For the price we paid and the service we received, it was an extremely poor dining experience. DO NOT RECOMMEND - SHOULD BE AVOIDED AT ALL COSTS!

For such a beautiful setting the service was the worst I’ve ever had. 4 servers standing around. Ignoring all customers. Ordered gelato and it took 25 mins and two reminders. Accidentally spilled a drink and no one came over to help clean it up. They all just stood there in their phones! I’d give them a zero star if I could. Avoid them. There are many others around the plaza.

Ordered risotto with fish and clam, got mussels, squid, and octopus instead. No fish, no clam. When I asked, staff said octopus counts as fish. Misleading menu and disappointing experience.

The restaurant is right in front of the square. We ordered 2 pizzas and it took a really long time. The pizza is the worst pizza we had so far in Italy. It practically came dry, very thin layer of tomato sauce, the dole is so hard that it is even hard to cut. The cheese used is so salty and feels like a dry crust of cheese. Will not return and do not recommend.

After 7 months of travelling in Italy this would have to be one of the worst experiences I've had. I'm always cautious of sitting in places in the square due to price gauging / tourist traps. I also usually check Google reviews. But after so many positive experiences in siena I went in without checking Google. The staff were friendly enough - prices were high (paying for the view I guess). We decided on a gelato. We both ordered one flavour - We assumed one scoop was three euro as in line with the menu. Our gelato came out in drinking glasses - everyone else had sundae bowls. My gelato didn't taste like coffee despite ordering tiramisu. I asked the waiter who did take it back without question. It took about ten minutes to return but this time it did taste like tiramisu. The waiters fly was undone the entire time of service. Which was unfortunate given we were eye-level with his crotch. When the bill came we were charged 6 euro each for our gelato. When we asked about this he pointed at the menu and said we were the only people to confuse the price. He accused us of being cheap (tbf the gelato wasn't worth the price). When taking a photo of the menu he continued to raise his voice at us calling us cheap and saying we were in the wrong. We obviously paid the bill but the whole experience left a really sour taste in our mouths. Upon review of Google we shouldn't have been surprised. Seems this place does tend to have quite the negative reputation. Save your money- eat a better gelato from the gelato shop 1 minute away and sit in the square. Avoid this place - the staff are awful.

Perfetto! The service, the food, everything! Even tough the pizza is on my photo, they have also an amazing gnocchi with basil. Not to mention the view!

I don’t normally write reviews but this place was truly so bad I must share my experience to prevent others from falling into this trap! There was terrible customer service; the boss was telling the waiters to serve others and ignore us… they probably thought we didn’t understand Italian and only knew English! Next to us, they were getting impatient with another group and shouting at them for not knowing Italian or English which is surprising considering they’re situated in a tourist area. The food took more than 30 minutes to come. When we asked when our food would arrive (as we were slightly on a time crunch), they, with a terrible attitude, claimed that it was coming and that they needed more time. We asked politely if we takeaway and one waiter said yes. However when we asked later, another snapped at us saying that they didn’t have boxes. Perhaps all of this could have been made up with the food but even this was terrible. Portions were tiny, expensive, and unimpressive. At the end of all this, even the bill was a mess. The only sweet waiter tried to help us but was taken away in the middle by the boss to serve another customer while they were obviously already busy with our table. One dish didn’t even arrive on time. Then, as if this wasn’t enough, they charged us a hefty table charge that wasn’t mentioned previously at all; 15 euros!! Overall, wasn’t impressed by a single thing. If I could give negative stars, I would. Please save your money and go elsewhere.

I am a difficult person to please when it comes to fine food. Our meal was €175.00, two people tonight January 5, 2025. Everything from cocktail Nigroni to desert was top class and freshly made to order. Our waitress from Mozambique was very sweet and professional, and explained everything to us. The owner I guess, was also very nice, chatty with us and gave good recommendations. There are many Restaurants off the main city center Streetonce you descend to the plaza. But this restaurant SHOULD NOT be missed. It's directly across the plaza at the end to the right, if you are standing at the main street looking across the plaza. The food is top class (à la carte). Bar Ristorante Fonte Gaia. For anyone who appreciates quality food, you should not miss here.