Barbour

Service is quick, smooth, and courteous! I stopped by during my lunch hour to buy a hood for my jacket. I walked in, asked the sales associate for a hood that matched the jacket I was wearing, and the associate found it for me within seconds. He helped me attach the hood to my jacket as soon as I purchased it, and I was ready to go back out in the rain. I appreciate the good sevice and respect for my time; I must have been in and out in under 10 minutes!

The salesperson we dealt with was very knowledgeable and got us a coat from the back when the one we wanted wasn’t on the shelf.

Came all the way for nothing. Google maps showed it open until 6pm but in reality it was until 4pm! Barbour’s management should really take care of updating their store info on google maps!!

Bought a Barbour messenger bag that the dye ran and destroyed my clothes. The company would not take any accountability for their defective product. So much for their reputation for being a luxury and durable brand. Their customer service is amongst the poorest I have ever encountered.

Love the brand, but the staff member with whom I interacted was unbelievably rude. I asked a simple question about purchasing a strap for a bag I had purchased because the handles were too short to put over the shoulder. She responded "we don't have that." When I asked if I could purchase a strap from a larger bag she responded, "What do you think? No. That belongs to a bigger bag, of course not." Left scrambling, I asked if I could purchase a strap online, to which she responded "No idea, I don't deal with that." Finally, I asked her if she could think of any other solutions to make the bag usable and she simply responded "Nope." Somehow I left feeling bad for asking the staff member a question and trying to purchase something. I truly hope they are able to fix this issue, but for now, I suppose I'll be shopping online only.

Very rude and pretentious staff . Ive been to this location multiple times and not once has anyone offered to help with anything.

I went there three days ago to find the best jacket for me; the sales rep showed me the classic model; I was asking her for different models, then my boyfriend found another model which I really like. I requested her to give me my size, and she said, ‘this one is expensive’ i told her she shouldn’t care about its price and give it to me to try. Anyway, we bought the jacket that I liked, but I wouldn't say I liked her behavior at all. I hope One day she can be nicer to customers and show them what they want instead of saying ‘that model is expensive.’

Good selection of outerwear and mid-layers. Staff was really attentive and helpful. Helped me find which size was best for me for a couple of jackets.