Ruli
Google
I had an amazing stay at Barceló Aruba, largely because of the incredible staff who truly made our trip unforgettable.
Every single staff member we interacted with was exceptionally kind, welcoming, and attentive. Glenn, Claudia, Liza, and Zotina at the Palm Buffet went above and beyond every day with their warm smiles and outstanding service. Gerald at the Mexican Restaurant was fantastic and was hilarious, and Dan and Mary Jean at Kyoto were amazing. Especially Mary Jean who was an incredibly friendly and attentive waitress who provided excellent service and never disappointed. Hebert at the pool and beach was also amazing—always helpful, quick with drinks, and genuinely caring about guests’ comfort. These employees are truly the heart of this resort, and their professionalism and kindness made us feel valued throughout our stay.
Unfortunately, the rooms were a major letdown. The beds were extremely uncomfortable, making it very difficult to get a good night’s sleep for most of our trip. The overall condition of the room felt outdated and did not match the quality or expectations of the resort. Because of this, we were quite disappointed with the room experience, which took away from what could have been a perfect stay.
That being said, I want to sincerely thank Barceló for having such an outstanding team of staff. Their dedication and friendliness made a huge difference, and I truly hope to return in the future—hopefully to improved and more comfortable rooms.