Barceló Bilbao Nervión

Definitely not a 4 star hotel. Service was not existent, no help and none of the things you would expect from a 4 star hotel. The rooms are average at best, really basic and in need of renovating. Sinks clogged. Small and depressing. In the end we paid for a suite to get some more space. Sinks were still clogged and room in need of renovating but much more space. Reception and breakfast buffet is nice and well presented.

Stayed 3 nights, the car park is under the hotel, a lift is available to reception. Pleasant staff to check in, very nice ambiance and decor in the bar/reception area. Room was well designed, very comfortable bed . Great WiFi, excellent shower and nice to use toiletries. Breakfast was excellent, lots of choice and great good humoured staff. We would definitely stay here again when in Bilbao.

I would have expected better from a large international hotel chain like Barceló. While the hotel facilities are nice with an ample lobby .well appointed rooms and good location, the service was sub standard. The chec- in process took almost one hour which is unacceptable. The front desk person said that he had been on the clock for nine hours without a break. We reported a non working safe in the room and they sent someone to fix it when we were preparing to check out. Bring your own drinking water because their policy is only to provide a bottle of water when you first check in and nothing more afterwards. There is a functioning mini fridge in the room but not stocked at all. There is a kettle to prepare tea but no water bottles. I prefer to stay somewhere else next time.

I do not recommend this hotel for business travelers hoping to get things done at the hotel. If wifi speed and stable internet connection are important to you, then Hotel Barcelo Nervion is not for you. Extremely slow and unstable wifi connection in the rooms. I frequently get disconnected in the middle of an online meeting. Another annoying part of staying at Hotel Barcelo Nervion are the slow elevators. You will wait a long time for elevators. The hotel is in a a nice location though. Parking garage door does not open until 7:30 AM. You will need to press the bell everyday if you want to exit the parking garage early so they can open the garage door for you. It could get annoying if you do it everyday. Also, the water temperature in the shower is not consistent — it goes from a nice temperature to very hot or very cold. I see other reviewers say the same.

Travelled here for a 5 day break with friends. Taxi from airport €33 (4 people) |Lovely entrance with a light airy reception. Very welcoming. Nice lot of comfy seating in bar area so great place to meet. |Room spacious, large bed - made up as 2 singles pushed together unlike the Barceló in Teguise where it’s made up as one huge bed. |We did experience the very hot bursts of water and then cold from shower as mentioned by other travellers but it didn’t spoil our stay. |Lovely to have kettle in room. Thank you. |Hotel is spotless and smells amazing. There is a good selection at the buffet breakfast of all the usuals. Couldn’t wish for anything more. |Hotel is in a great location if you’re of average to good fitness. The train station is walkable as is the Guggenheim. We took the train to the beach and it was very cheap. We also got a coach to San Sebastián which needs to be booked in advance as you have to out passport details in. Well worth it. |Eating out on a Monday eve was very difficult as everywhere was closed. The Pintxos bars and the local wine is a must and so cheap. |A fab city break. The shopping area is a taxi ride from the hotel but well worth it with lovely flower beds and cafes to sit and people watch. |Not many people speak English so you may want to brush up on your Spanish or use the translate app on your phone. |We would definitely recommend this hotel.

When you get into the lobby you have high expectations of the rooms, as everything looks new and high-end. However, the rooms are dated and the mattress was way too soft for my liking. The A/C unit is old as well and a bit noisy. On a positive note, the breakfast was great!

The position of this hotel is just perfect to both the Guggenheim and the old town. Great and modern lobby, efficient staff, good parking with direct access to the hotel, wonderful room and stunning breakfast buffet. I cannot find any flaw, 10/10!

Breakfast was so good, it had a lot of different things. the room very comfortable, the bathroom its modern and very open…but a bit small that eas the only thing not so good! But everything else was excepctional

Very nice. Modern. Friendly staff. Late checkout available which was helpful. Beds are comfortable and rooms were updated and included all amenities. Wonderful shower

The hotel is definitely for business travelers but who cares, it's a great hotel. I stayed with my friend for vacation and not for business. The place was amazing, still. The hotel was very nice and chic. It was a minimalists dream at best. The room and hotel was very clean. The front desk staff was very friendly and informative especially for someone who only speaks English. If they did not know anything then they would find the answers for me. The only thing I wished is that it had a separate business center with computers and not just one in the lobby. The location was perfect! Close to everything. Do yourself a favor... make sure you book with breakfast .. you will be doing a disservice to yourself if you don't. The breakfast spread is ridiculous!

Wow! Great breakfast, great front staff, great bar snacks if you come in late, great room and fantastic access to the downtown, the river, and the Guggenheim! Good rate for a business-like hotel and not super far from the airport! No complaints!

Stayed here for conference from Saturday to Wednesday. Check in process was fairly easy. We checked in a little early without a problem. I thought the staff could have been a little friendlier, but it was not too bad. The room was modern and well appointed. It was not super large, but big enough. The bathroom was clean and modern. There was a shower only, no tub. The products were mid range. I do wish they would have USB outlets or charging devices as a standard. I think any modern hotel should have these. The bed was comfortable. I slept well. I was on the sixth floor and it was not noisy at all. The hallway was also quiet. The location is quite good. It is near the Zubizuri bridge. The Guggenheim is one tram stop away or a 10 minute walk. The tram stop is a 3-5 minute walk. I was in town for a conference. The conference center is 20 minute walk, but you can easily take the tram. Old town is a five minute walk. The center of the city is 5-10 minute walk. Cabs are plentiful if you do not feel like walking. The breakfast is 16 Euros. It is buffet style. It was Ok if you need to get a quick bite, but was overpriced. Food was average. There is a bar with reasonable priced drinks. The lobby is spacious. Very nice lobby. Comfortable chairs and sofas. Wifi is fast and free. Nice perk. Overall, a nice stay. If I return to Bilbao, I will strongly consider staying here.

This is a business hotel where business travelers check in, sleep, have breakfast and spend their whole day at work or somewhere else. If this is your intention then its not a bad choice. Our room was very basic with no view which was no big deal but there are a few things that were deal breakers for me. One of the most important things for me is quiet and this hotel is loud and noisy. The noise is coming from the inside. You can hear the woman walking in heels from the hallway, the dragging of furniture from the room beside and above you and every single noise you can imagine. This failed my quiet test from the moment I stepped in the room. if you are a light sleeper, stay away from this hotel. The service is spotty at best. I asked for restaurant recommendations and I always tell people that I would like to hear your personal recommendations, where locals go. The guys just gave me a street name and bade me goodbye. You ask for bus to the airport and you get different answers. Service was average at best. The only thing that was good was the breakfast, lots of options but beware of the business crowd that starts at 7 am. We had to get early breakfast due to our flight and it was a madhouse down there. The location of this hotel is pretty good as well. I personally do not recommend this hotel and am not a fan since there are so many other options that may not have the same issues that I have experienced. I have to say that TA disappointed me with this one BIG TIME!

Upsides: Location. Breakfast Buffet. Working Wi-fi. Downsides: My room wasn't cleaned to my satisfaction. Shower spilled into the bathroom because of partially missing seal. Front Desk staff not always fluent in english (nor french). Only tiny windows in my room. Overall I expected more but the location and the great breakfast make up for a lot.

Good hotel that is close enough to the city cente, the old town (casco viejo), and the Guggenheim and surrounding attractions. It helps that Bilbao is small enough, but you can walk your way pretty much anywhere from here. A taxi to and from the airport will set you back about €25 at most. The rooms are clean and big enough. The bed is huge; I had to wave to my girl friend to get her attention. The interior is fairly modern. The shower is nice. The room contains a safe, ironing board, an expensive minibar, and an electric kettle. The TV is limited but why on earth would you want to watch TV when you are here?? The WiFi is also good; they give you a login at the lobby when you check in. Would recommend and possibly stay again when visiting Bilbao another time.

It couldn't have been a more 4-star review if you had put a gun to my head. Why? Well, it's not a 5-star, but it was the experience I wanted. My particular room was very small, though I'd seen others that were significantly larger. I was fine with this. I wasn't trying to luxuriate. It was a good price, and they provided good service. The one nit was that service was required. My TV didn't capture more than 1 channel when I got into the room. They came by, managed to get 2 others to show up, but said it would take them some time to fix it, and that when I went out the next day, they'd have it addressed by the time I returned. It was a little odd, but I suppose they didn't want to inconvenience me while I was there. And they had it working with all of the channels when I got back, as promised. So they were true to their word. The location is on the opposite side of the river from the main activities, but it's a quick hop over one of many of the lovely bridges to get into things, and didn't take long at all. I would happily return to this property to stay again, though I would probably get a bigger room.

Great location, good value, nice staff cause us to like this place quite a bit. Modern and clean and on main road right on the river, close to the pedestrian bridge Zubizuri, walkable to the funicular, the Guggenheim, and the old town, in fact we walked everywhere. No health club and its underground parking was filled when we arrived but there is a public underground car park not too far away. A really good choice, imho.

Well located hotel with modern clean rooms. Very plesant stay at an affordable price. Friendly english speaking staff. The restaurant served good food and well priced. Only issue was sound proofing in rooms was not the best. You could hearing walking in shoes from room above and talking in hallway.