Barceló Bilbao Nervión

The hotel is perfectly located, just a short walk from the main attractions. We used the parking, which was convenient but quite tight—definitely requires careful manoeuvring due to the size of the cars. The rooms are nicely decorated and a decent size, but the small window meant not much natural light came in. Unfortunately, the shower didn’t work properly—it couldn’t keep a steady temperature. We reported it to reception, but nothing was done, and the issue persisted throughout our stay. Housekeeping could also be improved: they didn’t clean our tea cups or replace the bottled water. On the positive side, breakfast was excellent—great variety and quality, though the coffee could be better (I’d rate breakfast 9/10). The bar, although open, told us they couldn’t serve most food items after 9:30pm, which was disappointing for a hotel of this level. Overall, it’s a nice hotel with a lot of potential, but there’s definitely room for improvement in both service and maintenance.

Excellent hotel with good rooms, attentive staff, and well located near the city center. The reception and bar are gorgeous, and they do good cocktails. Only downside is parking: only 50 slots for 300+ rooms... Plus you can't reserve a parking spot, it's first arrived first served, so better get there early. Otherwise you have nearby underground public parkings that are about the same price and are not far. Overall great experience.

Definitely not a 4 star hotel. Service was not existent, no help and none of the things you would expect from a 4 star hotel. The rooms are average at best, really basic and in need of renovating. Sinks clogged. Small and depressing. In the end we paid for a suite to get some more space. Sinks were still clogged and room in need of renovating but much more space. Reception and breakfast buffet is nice and well presented.

The Room is nice but the cleaning stuff is unbelievable loud! I had a 12 hour shift and wanted to take some rest before my next one but it I couldn’t. I even heard her cleaning the toilet 6 rooms away, because she always let the toilet seat drop down loudly. I heard every move of her for 1 hour straight. I stay in hotels all the time because of my job and I never had a case like that

I would have expected better from a large international hotel chain like Barceló. While the hotel facilities are nice with an ample lobby .well appointed rooms and good location, the service was sub standard. The chec- in process took almost one hour which is unacceptable. The front desk person said that he had been on the clock for nine hours without a break. We reported a non working safe in the room and they sent someone to fix it when we were preparing to check out. Bring your own drinking water because their policy is only to provide a bottle of water when you first check in and nothing more afterwards. There is a functioning mini fridge in the room but not stocked at all. There is a kettle to prepare tea but no water bottles. I prefer to stay somewhere else next time.

Beautiful hotel in a perfect location for exploring this wonderful city.|Very comfortable room, swift check in and plentiful breakfast. |Staff very friendly.|Bilbao is worth a visit, we were here for 2 days and saw everything by foot. Trip up the funicular to have a birds eye view.

I do not recommend this hotel for business travelers hoping to get things done at the hotel. If wifi speed and stable internet connection are important to you, then Hotel Barcelo Nervion is not for you. Extremely slow and unstable wifi connection in the rooms. I frequently get disconnected in the middle of an online meeting. Another annoying part of staying at Hotel Barcelo Nervion are the slow elevators. You will wait a long time for elevators. The hotel is in a a nice location though. Parking garage door does not open until 7:30 AM. You will need to press the bell everyday if you want to exit the parking garage early so they can open the garage door for you. It could get annoying if you do it everyday. Also, the water temperature in the shower is not consistent — it goes from a nice temperature to very hot or very cold. I see other reviewers say the same.

A nice hotel situated on the river, and a perfect base for exploring Bilbao. We'd arrived the day after the total blackout in Spain & Portugal so were initially worried that the hotel would still be affected but everything seemed to be business as usual and the people at reception were lovely and let us check in early. Our room was nice and clean, had all the essential amenities like toothbrush kit, vanity kit, hand wash & lotion, and shower gel, shampoo & conditioner. There's some wardrobe space to hang clothes, a safe and a small fridge which had 2 small complimentary bottles of water. We had a comfortable king-size bed and lots of pillows to choose from. The only downsides to our stay was the power cuts during the middle of the night. We were warned about the first one they were planning because they needed to test the system, but then it happened again on the second night without warning, which meant the AC turned off during the night and the room got very warm. The room was also not very soundproof so if people were walking or talking through the corridor you could hear it quite clearly. Otherwise, it was a very comfortable stay and the staff were nice and friendly.

Very nice. Modern. Friendly staff. Late checkout available which was helpful. Beds are comfortable and rooms were updated and included all amenities. Wonderful shower

The hotel is definitely for business travelers but who cares, it's a great hotel. I stayed with my friend for vacation and not for business. The place was amazing, still. The hotel was very nice and chic. It was a minimalists dream at best. The room and hotel was very clean. The front desk staff was very friendly and informative especially for someone who only speaks English. If they did not know anything then they would find the answers for me. The only thing I wished is that it had a separate business center with computers and not just one in the lobby. The location was perfect! Close to everything. Do yourself a favor... make sure you book with breakfast .. you will be doing a disservice to yourself if you don't. The breakfast spread is ridiculous!

Wow! Great breakfast, great front staff, great bar snacks if you come in late, great room and fantastic access to the downtown, the river, and the Guggenheim! Good rate for a business-like hotel and not super far from the airport! No complaints!

Stayed here for conference from Saturday to Wednesday. Check in process was fairly easy. We checked in a little early without a problem. I thought the staff could have been a little friendlier, but it was not too bad. The room was modern and well appointed. It was not super large, but big enough. The bathroom was clean and modern. There was a shower only, no tub. The products were mid range. I do wish they would have USB outlets or charging devices as a standard. I think any modern hotel should have these. The bed was comfortable. I slept well. I was on the sixth floor and it was not noisy at all. The hallway was also quiet. The location is quite good. It is near the Zubizuri bridge. The Guggenheim is one tram stop away or a 10 minute walk. The tram stop is a 3-5 minute walk. I was in town for a conference. The conference center is 20 minute walk, but you can easily take the tram. Old town is a five minute walk. The center of the city is 5-10 minute walk. Cabs are plentiful if you do not feel like walking. The breakfast is 16 Euros. It is buffet style. It was Ok if you need to get a quick bite, but was overpriced. Food was average. There is a bar with reasonable priced drinks. The lobby is spacious. Very nice lobby. Comfortable chairs and sofas. Wifi is fast and free. Nice perk. Overall, a nice stay. If I return to Bilbao, I will strongly consider staying here.

This is a business hotel where business travelers check in, sleep, have breakfast and spend their whole day at work or somewhere else. If this is your intention then its not a bad choice. Our room was very basic with no view which was no big deal but there are a few things that were deal breakers for me. One of the most important things for me is quiet and this hotel is loud and noisy. The noise is coming from the inside. You can hear the woman walking in heels from the hallway, the dragging of furniture from the room beside and above you and every single noise you can imagine. This failed my quiet test from the moment I stepped in the room. if you are a light sleeper, stay away from this hotel. The service is spotty at best. I asked for restaurant recommendations and I always tell people that I would like to hear your personal recommendations, where locals go. The guys just gave me a street name and bade me goodbye. You ask for bus to the airport and you get different answers. Service was average at best. The only thing that was good was the breakfast, lots of options but beware of the business crowd that starts at 7 am. We had to get early breakfast due to our flight and it was a madhouse down there. The location of this hotel is pretty good as well. I personally do not recommend this hotel and am not a fan since there are so many other options that may not have the same issues that I have experienced. I have to say that TA disappointed me with this one BIG TIME!

Upsides: Location. Breakfast Buffet. Working Wi-fi. Downsides: My room wasn't cleaned to my satisfaction. Shower spilled into the bathroom because of partially missing seal. Front Desk staff not always fluent in english (nor french). Only tiny windows in my room. Overall I expected more but the location and the great breakfast make up for a lot.

Good hotel that is close enough to the city cente, the old town (casco viejo), and the Guggenheim and surrounding attractions. It helps that Bilbao is small enough, but you can walk your way pretty much anywhere from here. A taxi to and from the airport will set you back about €25 at most. The rooms are clean and big enough. The bed is huge; I had to wave to my girl friend to get her attention. The interior is fairly modern. The shower is nice. The room contains a safe, ironing board, an expensive minibar, and an electric kettle. The TV is limited but why on earth would you want to watch TV when you are here?? The WiFi is also good; they give you a login at the lobby when you check in. Would recommend and possibly stay again when visiting Bilbao another time.

It couldn't have been a more 4-star review if you had put a gun to my head. Why? Well, it's not a 5-star, but it was the experience I wanted. My particular room was very small, though I'd seen others that were significantly larger. I was fine with this. I wasn't trying to luxuriate. It was a good price, and they provided good service. The one nit was that service was required. My TV didn't capture more than 1 channel when I got into the room. They came by, managed to get 2 others to show up, but said it would take them some time to fix it, and that when I went out the next day, they'd have it addressed by the time I returned. It was a little odd, but I suppose they didn't want to inconvenience me while I was there. And they had it working with all of the channels when I got back, as promised. So they were true to their word. The location is on the opposite side of the river from the main activities, but it's a quick hop over one of many of the lovely bridges to get into things, and didn't take long at all. I would happily return to this property to stay again, though I would probably get a bigger room.

Great location, good value, nice staff cause us to like this place quite a bit. Modern and clean and on main road right on the river, close to the pedestrian bridge Zubizuri, walkable to the funicular, the Guggenheim, and the old town, in fact we walked everywhere. No health club and its underground parking was filled when we arrived but there is a public underground car park not too far away. A really good choice, imho.

Well located hotel with modern clean rooms. Very plesant stay at an affordable price. Friendly english speaking staff. The restaurant served good food and well priced. Only issue was sound proofing in rooms was not the best. You could hearing walking in shoes from room above and talking in hallway.