Barceló Bilbao Nervión

Definitely not a 4 star hotel. Service was not existent, no help and none of the things you would expect from a 4 star hotel. The rooms are average at best, really basic and in need of renovating. Sinks clogged. Small and depressing. In the end we paid for a suite to get some more space. Sinks were still clogged and room in need of renovating but much more space. Reception and breakfast buffet is nice and well presented.

Very comfortable room with all amenities of a high quality. Breakfast is excellent. Hotel is located on the bank of the Nervion River, with tree lined walkways and bridges. The Guggenheim Museum is 10 mins walk to the right, the old town with many restaurants 10 mins walk to the left. Cross the river for more restaurants and excellent shopping. In the old town we saw an open air concert. Here you will find the Zazpikaleak Casco Viejo metro station with links throughout the city and further to the coast to Portugalete/Las Arenas and the Viscaya Bridge, or along to San Sebastian.

When you get into the lobby you have high expectations of the rooms, as everything looks new and high-end. However, the rooms are dated and the mattress was way too soft for my liking. The A/C unit is old as well and a bit noisy. On a positive note, the breakfast was great!

A luxury hotel. Very well equipped and great service. Near to the town. Has been completely refurbished since we were here two years ago. Generally the refurbishment has been a success but the re-design of the bedrooms seems less successful- definitely more form than function. Example- impossible to use the sink if someone is getting out of the shower, |In this day and age, what refurbishment doesn’t include any USB ports?|Would definitely use again though.

Travelled here for a 5 day break with friends. Taxi from airport €33 (4 people) |Lovely entrance with a light airy reception. Very welcoming. Nice lot of comfy seating in bar area so great place to meet. |Room spacious, large bed - made up as 2 singles pushed together unlike the Barceló in Teguise where it’s made up as one huge bed. |We did experience the very hot bursts of water and then cold from shower as mentioned by other travellers but it didn’t spoil our stay. |Lovely to have kettle in room. Thank you. |Hotel is spotless and smells amazing. There is a good selection at the buffet breakfast of all the usuals. Couldn’t wish for anything more. |Hotel is in a great location if you’re of average to good fitness. The train station is walkable as is the Guggenheim. We took the train to the beach and it was very cheap. We also got a coach to San Sebastián which needs to be booked in advance as you have to out passport details in. Well worth it. |Eating out on a Monday eve was very difficult as everywhere was closed. The Pintxos bars and the local wine is a must and so cheap. |A fab city break. The shopping area is a taxi ride from the hotel but well worth it with lovely flower beds and cafes to sit and people watch. |Not many people speak English so you may want to brush up on your Spanish or use the translate app on your phone. |We would definitely recommend this hotel.

Stayed 4 nights for 3 people in a Suite with views over the river. Twin beds and a double sofa bed separated by sliding doors either side of the spacious bathroom.|Fridge contained 3 small complementary bottles of water and there was a coffee machine in the room.|Rooms well equipped with towelling robes,slippers, clothes steamer and free safe. Toiletries provided were shampoo/shower gel, conditioner, toothbrush, toothpaste, tissues, shaving kit, cotton facepads and cotton buds.|The only issues were the free WiFi required a personal email to register but said it was unsecured so we didn't risk it. The WiFi signal for the TV was also poor. As other reviewers have said, the shower kept changing from cool to warm no matter what setting was used but wasn't a great problem for me.||The ground floor reception, bar and restaurant were very smart and there was a lovely fragrance as you entered the hotel.|Really enjoyed the breakfast buffet with plenty of options (cereals, yogurts, breads, pastries, fruit, cold meats, cheeses cooked breakfast, tea, coffee and juices). However we thought the bar/room service and restaurant menues were too pricey so ate out for lunch and dinner.||Location was good - close to the footbridge which lights up at night and most places in the city were about a 20min walk away.|We ate at Topolinos Italian close to the hotel, Starbucks in the centre, and a Chinese restaurant across the road from the Guggenheim museum and enjoyed the Helados (ice creams) near the river. Great shops on Gran Via de Don Diego Lopez de Haro (Bershka, Zara, Pull & Bear, Stradivarius) and budget friendly ones in the Zubiarte shopping centre.||Guggenheim museum is a must see (under 18s free, adults €12). We went on the bus to the coast (only €10.50 for 3 of us each way for 1hr 40min journey) to Gaztelugatxe - the location used for Dragonstone (Game of Thrones) - free to enter but you must book tickets in advance online (unsuitable for anyone with mobility issues). Beautiful green scenery and smart villages en route between Bilbao and Gaztelu Begi.||Top tips:|Get green Bizkai Airport bus to/from Bilbao centre (every 15mins) for approx €3.50 per adult/teenager which only takes about 12mins. However, with all buses from the centre (and ftom Gaztelugatxe) get there 10mins in advance as if you're not in the queue the drivers will usually set off before the scheduled time.|Learn some Spanish before you go (I have been learning on Duolingo for 2yrs) or use Google translate app as many shops/restaurants/bus drivers speak little English so really make some effort to try.

A nice hotel situated on the river, and a perfect base for exploring Bilbao. We'd arrived the day after the total blackout in Spain & Portugal so were initially worried that the hotel would still be affected but everything seemed to be business as usual and the people at reception were lovely and let us check in early. Our room was nice and clean, had all the essential amenities like toothbrush kit, vanity kit, hand wash & lotion, and shower gel, shampoo & conditioner. There's some wardrobe space to hang clothes, a safe and a small fridge which had 2 small complimentary bottles of water. We had a comfortable king-size bed and lots of pillows to choose from. The only downsides to our stay was the power cuts during the middle of the night. We were warned about the first one they were planning because they needed to test the system, but then it happened again on the second night without warning, which meant the AC turned off during the night and the room got very warm. The room was also not very soundproof so if people were walking or talking through the corridor you could hear it quite clearly. Otherwise, it was a very comfortable stay and the staff were nice and friendly.

Very good hotel. Spotlessy clean. We had probably the smallest rooms but more than adequate. The air conditioning was needed (temperatures up to 36 degrees) and worked very well. Small but well equipped gym. Excellent buffet breakfast. Very helpful staff. The location is great - 5 minutes walk to the Casca Vieja and the Plaza Nueva and an easy walk across the Zubizuri bridge to the Guggenheim and everything on that side of the river.

Very nice. Modern. Friendly staff. Late checkout available which was helpful. Beds are comfortable and rooms were updated and included all amenities. Wonderful shower

The hotel is definitely for business travelers but who cares, it's a great hotel. I stayed with my friend for vacation and not for business. The place was amazing, still. The hotel was very nice and chic. It was a minimalists dream at best. The room and hotel was very clean. The front desk staff was very friendly and informative especially for someone who only speaks English. If they did not know anything then they would find the answers for me. The only thing I wished is that it had a separate business center with computers and not just one in the lobby. The location was perfect! Close to everything. Do yourself a favor... make sure you book with breakfast .. you will be doing a disservice to yourself if you don't. The breakfast spread is ridiculous!

Wow! Great breakfast, great front staff, great bar snacks if you come in late, great room and fantastic access to the downtown, the river, and the Guggenheim! Good rate for a business-like hotel and not super far from the airport! No complaints!

Stayed here for conference from Saturday to Wednesday. Check in process was fairly easy. We checked in a little early without a problem. I thought the staff could have been a little friendlier, but it was not too bad. The room was modern and well appointed. It was not super large, but big enough. The bathroom was clean and modern. There was a shower only, no tub. The products were mid range. I do wish they would have USB outlets or charging devices as a standard. I think any modern hotel should have these. The bed was comfortable. I slept well. I was on the sixth floor and it was not noisy at all. The hallway was also quiet. The location is quite good. It is near the Zubizuri bridge. The Guggenheim is one tram stop away or a 10 minute walk. The tram stop is a 3-5 minute walk. I was in town for a conference. The conference center is 20 minute walk, but you can easily take the tram. Old town is a five minute walk. The center of the city is 5-10 minute walk. Cabs are plentiful if you do not feel like walking. The breakfast is 16 Euros. It is buffet style. It was Ok if you need to get a quick bite, but was overpriced. Food was average. There is a bar with reasonable priced drinks. The lobby is spacious. Very nice lobby. Comfortable chairs and sofas. Wifi is fast and free. Nice perk. Overall, a nice stay. If I return to Bilbao, I will strongly consider staying here.

This is a business hotel where business travelers check in, sleep, have breakfast and spend their whole day at work or somewhere else. If this is your intention then its not a bad choice. Our room was very basic with no view which was no big deal but there are a few things that were deal breakers for me. One of the most important things for me is quiet and this hotel is loud and noisy. The noise is coming from the inside. You can hear the woman walking in heels from the hallway, the dragging of furniture from the room beside and above you and every single noise you can imagine. This failed my quiet test from the moment I stepped in the room. if you are a light sleeper, stay away from this hotel. The service is spotty at best. I asked for restaurant recommendations and I always tell people that I would like to hear your personal recommendations, where locals go. The guys just gave me a street name and bade me goodbye. You ask for bus to the airport and you get different answers. Service was average at best. The only thing that was good was the breakfast, lots of options but beware of the business crowd that starts at 7 am. We had to get early breakfast due to our flight and it was a madhouse down there. The location of this hotel is pretty good as well. I personally do not recommend this hotel and am not a fan since there are so many other options that may not have the same issues that I have experienced. I have to say that TA disappointed me with this one BIG TIME!

Upsides: Location. Breakfast Buffet. Working Wi-fi. Downsides: My room wasn't cleaned to my satisfaction. Shower spilled into the bathroom because of partially missing seal. Front Desk staff not always fluent in english (nor french). Only tiny windows in my room. Overall I expected more but the location and the great breakfast make up for a lot.

Good hotel that is close enough to the city cente, the old town (casco viejo), and the Guggenheim and surrounding attractions. It helps that Bilbao is small enough, but you can walk your way pretty much anywhere from here. A taxi to and from the airport will set you back about €25 at most. The rooms are clean and big enough. The bed is huge; I had to wave to my girl friend to get her attention. The interior is fairly modern. The shower is nice. The room contains a safe, ironing board, an expensive minibar, and an electric kettle. The TV is limited but why on earth would you want to watch TV when you are here?? The WiFi is also good; they give you a login at the lobby when you check in. Would recommend and possibly stay again when visiting Bilbao another time.

It couldn't have been a more 4-star review if you had put a gun to my head. Why? Well, it's not a 5-star, but it was the experience I wanted. My particular room was very small, though I'd seen others that were significantly larger. I was fine with this. I wasn't trying to luxuriate. It was a good price, and they provided good service. The one nit was that service was required. My TV didn't capture more than 1 channel when I got into the room. They came by, managed to get 2 others to show up, but said it would take them some time to fix it, and that when I went out the next day, they'd have it addressed by the time I returned. It was a little odd, but I suppose they didn't want to inconvenience me while I was there. And they had it working with all of the channels when I got back, as promised. So they were true to their word. The location is on the opposite side of the river from the main activities, but it's a quick hop over one of many of the lovely bridges to get into things, and didn't take long at all. I would happily return to this property to stay again, though I would probably get a bigger room.

Great location, good value, nice staff cause us to like this place quite a bit. Modern and clean and on main road right on the river, close to the pedestrian bridge Zubizuri, walkable to the funicular, the Guggenheim, and the old town, in fact we walked everywhere. No health club and its underground parking was filled when we arrived but there is a public underground car park not too far away. A really good choice, imho.

Well located hotel with modern clean rooms. Very plesant stay at an affordable price. Friendly english speaking staff. The restaurant served good food and well priced. Only issue was sound proofing in rooms was not the best. You could hearing walking in shoes from room above and talking in hallway.