Barceló Emperatriz

Our family of five stayed here over Thanksgiving break. We selected the hotel based on the ratings, location and since it had a family suite. This hotel did not disappoint.||Pros: Best hotel breakfast I have ever had. Good location near two subway stops. Clean. Cool rooftop terrace, Nice gym. Quaint bar to watch Real Madrid game. Housekeeping regularly stopped by and gave me chocolates. Front desk service was top notch.||Cons: Price but you get what you pay for.

Total disappointment. Awful. I ordered a vegetarian burger with fries. After waiting 33 minutes I received a cold, stale bun with a thin, lukewarm tasteless patty. There was a total of 4 fries and 2 pickle slices. I was in total shock. Five star hotel and the meal was below the standard of a cheap fast food restaurant. I am a unique member of Barcelo and this was by far the worst meal I have ever eaten at any of the facilities. The service was good but there were only 2 customers in the restaurant. My wife ordered risotto and it was acceptable but again, presentation was less than zero. It looked like something was thrown in a bowl with no garnish. It tasted like a heated up ready meal from a supermarket.

I stayed here for many years. It’s not my favorite, but the quality was always good. The service, the easy cancellation, the good breakfast makes up for other things. However, this time, I’m here in January and my room is super cold!! Every time I contact the hotel to fix this issue, they brush it off and ignore it. I came in healthy, I’m leaving sick because of how cold the room is.

A great experience. Rooms are impeccable (although slightly dark!). Service is impeccable. Small example: I lost my wallet in the taxi on my way to the hotel and the lady at reception went the extra mile to help me recover it. Everyone made you feel welcome and valued. Fantastic job!

I chose this hotel based on the reviews, and they were not wrong. they upgraded us to a larger room upon check in without even requesting one, the room was made with my 7 year old in mind. everything was so clean and the bathroom was the best hotel bathroom I've used. upon checking out, they gifted my daughter with a teddy bear, it was all so unexpected and so kind. we had an amazing experience.

Reception is useless. They didn't solve any problems. Man whose shift was on 11th February, said I called too much (I called 2 times during my 5 days staying) and hang up the phone. Room service, cleaning personnel, bellboys don't speak English. Accent of a man from reception on 11th February was unbearable, like his arrogant attitude and high-pitched tone. Senior manager, Laura, don't want to do anything. She prefers to do her private issues instead of work. P.S. I've read response from hotel there and via email. Unfortunately, it's a lie. Reception didn't solve any problems especially with room service. I asked for assistance several times but as I've already mentioned, men at reception were useless. It's not 5 star hotel, they should work in hostel.

An amazing hotel. The rooms are very comfortable , breakfast is excellent. The best part is the staff. The team is incredibly efficient and courteous. Love being in the hotel. We feel like we go home. Carmen, the manager is wonderful. Team members. Gemma Jose Luis, All the front desk staff and receiving folks are very friendly and helpful

Safe and walkable neighborhood with shopping, laundry and airport close by. Comfortable rooms with good AC and heat. Staff is very welcoming and professional. The made to order breakfast was delicious and the food was fresh with vegetarian options.

I love this hotel. Great service, AMAZING breakfast and a clean and modern room. It is a little off the beaten path but there are nearby metro stations which make it easy to get anywhere. Our room was nice and the cleaners did a nice job every day. Comfortable bed, nice shower with great water pressure and comfy robes and slippers. We will stay again!

The absolute best. Super chic hotel, easy check in, wonderful and helpful staff. We are Americans spending a month in Spain and loved staying here. The hotel feels boutique but operates like a machine. Check in was smooth and bags came immediately to a beautiful, comfortable room. There was even a "pillow menu" - you can choose from five different options. Hotel bar is the business, Diego will see to that. He is AMAZING. Makes the best cocktails and is super cool. The best part of this hotel is how easy it all is. Everything is unobtrusive. Coming and going is not a thing - elevators are 30 feet from front doors. No one will bother you unless you want something. The housekeepers are also wonderful. I cannot see staying anywhere else in this city. Location is in the middle of the world and the hotel is flawless.

Wow. Okay. This was supposed to be a 5 star hotel, and when I walked in, it was. The decor was beautiful, the vibe was fresh and kind. Even an employee offered to take up my bags and brought me water while I sat down with (one of!) the concierge(s). She was very friendly, and so far, I was loving it. Then, I went up to the room. Oh my gosh, it was beautiful. The king-sized bed, perfectly made, with a little fan souvenir and even a hat that says, "EM Hotels." I thought that was so neat! My problems didn't start until later. I was calling housekeeping to order a body pillow from the pillow menu (yes there's a pillow menu!!!). The concierge said she'd send a woman up. Hours passed, and I never received a pillow. At 10pm, I called again, reminding them to bring up my pillow. After about a half an hour, a woman brought up my pillow. Then she started yelling and screaming at me saying I got her in trouble for saying she didn't bring up my pillow. I thought his was ridiculous. This is my vacation, an dim staying at YOUR five-star hotel. You have no place to be yelling at me because you weren't doing your job. I ended up slamming the door because she would not stop. The problems end there, though. Very nice hotel, beautiful lobby and rooms. The bathroom was probably my favorite part. It had a generous bath, with bubble soap and salt scrub, along with a sponge to bathe with and a sliding door so you can watch television from the tub, which I thought was pretty cool. Overall, the hotel was great. I would recommend staying here, as long as you don't order pillows! (Or at least, don't call a second time.)

This is the best hotel, especially when you're having an anniversary or honeymoon, as they make a point to make you feel special. They sent up a bottle of champagne on our second night along with a bowl of delicious berries. When we checked in, they offered us a complimentary glass of champagne! The room is spacious and equipped with all the toiletries you'd need that most other hotels have cut back on, from free toothbrushes, to conditioner, to a sewing kit. While the bathroom is amazing - separate stalls for the toilet and shower, plus a bathtub in the main bathroom area which has two doors you can slide open to make the room feel bigger - the bedding is the BEST part of this already wonderful hotel. They have top of the line pillows that you can even switch out. We kept the standard and still slept like logs on them. The mattress itself is also firm yet soft, and the blankets felt sumptuous to wrap yourself in.

The hotel is very modern and the staff was just as friendly as 11pm, as I'm sure they would have been at night. The room was great, minimalist and trendy. Unfortunately we did not get to spend the full day as planned here, but the comfort of the bed left us feeling like we had a full night's sleep. Definitely looking forward to coming back!

Can I give this place 6 stars?? This is a 5 star hotel, with large rooms, luxurious bathrooms, amazing staff, amazing location. There is a bar downstairs with a nice seating area. There is a roof top lounge with a splash pool. When doing a cost comparison, this hotel is wayyyyy better of a deal than other 5 Star hotel. Sure, Salamanca, where the hotel is, is not that central, in the thick of it, but it's about a 10 min walk to the action, or a 5€ cab ride. Stay here and enjoy!

I have stayed here for the last week - a combination of work and personal travel. The hotel is located in a convenient location, close to two metro stations and Calle Serrano with many shops and restaurants. The staff are very friendly and helpful. The restaurant is very good as well - I recommend it.

There was nothing special about this hotel. Everything was average except the price ($$$$). We stayed for one night and we found the hotel staff to be pretty unfriendly and unhelpful. Every time we went to the concierge, there was either no one there or it was busy. And when we asked other hotel employees for help (local restaurants, etc.) all they did was send us to the concierge. Also, there was a city marathon going on the day we were supposed to leave with many street closures (including the hotels) and not one person could tell us how to get a taxi to the airport. They sent us walking in the wrong direction and didn't seem to care. So overall rooms were fine, just not good service.