EmmaMiles22
Google
Definitely not 4 star, |We went over Christmas as a family of 11 in total,|Firstly on arrival our room and one of our parties room was infested with tiny little bugs all over the beds all over the kitchen including in the kettle, complained to reception they said they would send someone to deep clean the rooms, we went out fir the day and when we returned the rooms had not been deep cleaned, however the cleaner had left a can of bug spray. And didn't even bother to make the beds never mind deep clean.|We sprayed the rooms ourselves and got changed to go out for the evening. ||When we returned at 11pm the gate to access our bungalows wasn't working so off we went to reception again she advised that someone from maintenance would come so we waited on the path. After 15 minutes nobody turned up by this point we were all tired and cold so my 12 year old son climbed over the fence to see if he could open the gate from the inside. Luckily it did so we all went to bed, the next morning a member of my family said that she had cockroaches in her kitchen and bathroom when she got back the evening before so off we went to reception again to notify them that 1 the gate was still not working and 2 that there were cockroaches in room. Again was informed that both matters would be dealt with. The whole holiday consisted of me complaining about the same 2 things on day 9 of our holiday the gate was finally fixed after having to get my son to climb over the fence countless times to let us in. The cockroaches were never dealt with they just got worse no matter how many times I complained and the amount of times I was promised the room would be deep cleaned it wasn't they were in the sofa in the kitchen under the bed in the bathroom, and according to reception the hotel was full so not possible to move rooms. There was also a really musty foist smell in the rooms which I realised was coming from the wardrobe as it was all mouldy inside, I asked everyone in our party if theirs was the same we had 3 rooms in total and 3 of them were. ||Onto the food, at first the food seemed really nice well cooked and tasty unfortunately it was exactly the same every single day. Breakfast same options, lunch same options evening meal same options so after 4 days we were all sick of eating the same food every day we ended up eating out. A few times we went into the restaurant to see what was on offer to see it was exactly the same so again went out to eat. Snack bar was none existing had to go to the mar next door and use their snack bar. The food labels were also poor nothing was labelled correctly and when I asked any staff what they contained nobody knew so it was even more repetitive for me as I have a nut allergy I had to have plain meat and salad.|The Christmas day gala buffet was the same as ever except Turkey was on offer which the chef who was serving this was aggressively cutting through it including the bones and just dumped a chunk of it on your plate my son got a pile of bones for his serving. So again we had to walk up the road onto the main square to get some food. The only other thing that was different from the normal buffet was the amount of seafood on offer which is ok if you like that kind of thing but for the kids there was nothing not even a plain piece of meat or a chicken nugget.||Entertainment was ok just not the location of it, it was always held at the pool bar which is outside, in the winter it was freezing on a night and hardly any seats at the pool bar so if you did want to watch the singers you had to stand outside in the cold clutching your drink, it absolutely baffled me because the sports bar which is in doors had about 75 tables a big stage and was mostly empty, you could tell the bar staff were used to it being empty too because when you went up to the bar for a drink there was always 3 members of staff but only ever one actually serving and even if you were the only person at the bar they would just completely ignore you for at least 5 minutes if you tried to get their attention they would rudely ignore you.||Overall deeply disappointing for the amount we paid and it really did ruin our Christmas I would never go back there again