Barceló Fuerteventura Castillo

The hotel is worth its 4 stars. We have stayed 7 nights in bungalow between reception building and the ocean. It was a good and quiet location. Rooms cleaned every day with fresh towels on request due to ecological procedures. Fresh, tasty food and wide selection of cuisine at meals. Prompt service. Broad area occupied by the Barcelo Resorts with its attractions recommended for everyone with kilometres for walk, run and ride alongside the cost. Large beach with easy access to water. If your priority during holiday is silence choose the Adults area as the Barcelo is a paradise for children.

We have used this hotel before and it was great but it's now ready for a|revamp as well as a rethink regarding food quality.|The rooms have always been pretty basic but clean and well appointed , now there are problems, skirting hanging off walls, bathrooms need new vanity units ,toilet flush peeling and you can see plaster.|The restaurant is ok but the food quality isn't good, fruit and salad is good but the meat is like rubber and lacks flavour.|Hotel reception takes far too long due to lack of staff that seem under pressure and miserable. Not sure what else to say but we are sorry whats happened to the hotel, we have used numerous of your hotels over the years but until we hear of an improvements we will not be using you again.

Definitely not 4 star, |We went over Christmas as a family of 11 in total,|Firstly on arrival our room and one of our parties room was infested with tiny little bugs all over the beds all over the kitchen including in the kettle, complained to reception they said they would send someone to deep clean the rooms, we went out fir the day and when we returned the rooms had not been deep cleaned, however the cleaner had left a can of bug spray. And didn't even bother to make the beds never mind deep clean.|We sprayed the rooms ourselves and got changed to go out for the evening. ||When we returned at 11pm the gate to access our bungalows wasn't working so off we went to reception again she advised that someone from maintenance would come so we waited on the path. After 15 minutes nobody turned up by this point we were all tired and cold so my 12 year old son climbed over the fence to see if he could open the gate from the inside. Luckily it did so we all went to bed, the next morning a member of my family said that she had cockroaches in her kitchen and bathroom when she got back the evening before so off we went to reception again to notify them that 1 the gate was still not working and 2 that there were cockroaches in room. Again was informed that both matters would be dealt with. The whole holiday consisted of me complaining about the same 2 things on day 9 of our holiday the gate was finally fixed after having to get my son to climb over the fence countless times to let us in. The cockroaches were never dealt with they just got worse no matter how many times I complained and the amount of times I was promised the room would be deep cleaned it wasn't they were in the sofa in the kitchen under the bed in the bathroom, and according to reception the hotel was full so not possible to move rooms. There was also a really musty foist smell in the rooms which I realised was coming from the wardrobe as it was all mouldy inside, I asked everyone in our party if theirs was the same we had 3 rooms in total and 3 of them were. ||Onto the food, at first the food seemed really nice well cooked and tasty unfortunately it was exactly the same every single day. Breakfast same options, lunch same options evening meal same options so after 4 days we were all sick of eating the same food every day we ended up eating out. A few times we went into the restaurant to see what was on offer to see it was exactly the same so again went out to eat. Snack bar was none existing had to go to the mar next door and use their snack bar. The food labels were also poor nothing was labelled correctly and when I asked any staff what they contained nobody knew so it was even more repetitive for me as I have a nut allergy I had to have plain meat and salad.|The Christmas day gala buffet was the same as ever except Turkey was on offer which the chef who was serving this was aggressively cutting through it including the bones and just dumped a chunk of it on your plate my son got a pile of bones for his serving. So again we had to walk up the road onto the main square to get some food. The only other thing that was different from the normal buffet was the amount of seafood on offer which is ok if you like that kind of thing but for the kids there was nothing not even a plain piece of meat or a chicken nugget.||Entertainment was ok just not the location of it, it was always held at the pool bar which is outside, in the winter it was freezing on a night and hardly any seats at the pool bar so if you did want to watch the singers you had to stand outside in the cold clutching your drink, it absolutely baffled me because the sports bar which is in doors had about 75 tables a big stage and was mostly empty, you could tell the bar staff were used to it being empty too because when you went up to the bar for a drink there was always 3 members of staff but only ever one actually serving and even if you were the only person at the bar they would just completely ignore you for at least 5 minutes if you tried to get their attention they would rudely ignore you.||Overall deeply disappointing for the amount we paid and it really did ruin our Christmas I would never go back there again

Great place but don't come if you have any specific food requirements. They do not label any dishes and do not cater for gluten free at all. Having said that there is plenty of salad and fish and meat cooked fresh in front of you. It just gets a bit boring after a few days as you are basically eating the same every day. While there are lots of regular desserts there is only fruit or jelly and ice-cream that is GF. Evening entertainment is good but never anywhere to sit unless you get there an hour before it starts.

We absolutely love Barceló Castillo, this was our second visit and it certainly won’t be our last! The hotel facilities are excellent, clean, modern, and there’s always plenty to keep the whole family entertained. The pools are spotless, inviting, and perfect for both adults and kids. The staff here are exceptional, friendly, and always willing to help, making our stay even more enjoyable. The all inclusive package is brilliant with great variety and quality of food and drinks, we never felt the need to venture out for meals. Our only slight observation is that the resort and rooms could use a bit more maintenance to keep everything at its best, but it’s a minor point in what has been another fantastic holiday experience. We look forward to coming back again!

The hotel and complex are generally very pleasant, and the location is excellent. Check-in is strictly from 3 pm with little flexibility, which can be inconvenient after travelling. At check-in, we were given a lot of information, though some of it later turned out to be inaccurate, it doesn’t apply to half board, which unfortunately led to an unexpected additional charge at checkout. We were advised that we could dine at certain themed restaurants if we booked through the app, but were not made aware — nor was it displayed anywhere — that there is a £32 per person surcharge each time. We had assumed we were only paying for drinks. This could easily catch guests out, especially larger groups. The themed restaurants themselves didn’t really justify the extra cost. The Mexican buffet wasn’t replenished regularly and involved long queues in a fairly small space, while the Brazilian restaurant involved lengthy waits between small servings of meat, and the process wasn’t explained by staff. Overall, we enjoyed aspects of our stay but felt let down by the lack of clear information and the value of the themed dining experiences. We might consider returning in future, but would certainly approach the restaurant options with caution.

We cannot fault this hotel in respect of quality. Perfect relaxing ambience, great service from friendly, well-trained staff, excellent variety and quality of food. The all inclusive option is worth every penny!

We stayed there last week and overall had a great time. We got a room right across from the ocean, which was amazing, and the staff were very friendly. The only disappointment was the all-inclusive option and the salty swimming pools. We didn’t think to check that before booking, especially since the hotel was advertised as family-friendly. With the all-inclusive package, most of the bars didn’t serve all drinks — only if you had the premium all-inclusive, but there wasn’t even an option to choose that when booking. The alcohol was also quite poor quality, it tasted watered down.