Barceló Hamburg

The experience was excellent from start to finish. From the moment I arrived, I felt truly welcomed and well taken care of. The hotel is very well equipped, the rooms are comfortable, beautiful, and absolutely spotless. Everything was clean, well organized and thoughtfully prepared to make guests feel at home.||The service was outstanding, both professional and genuinely kind, the kind of service that really makes a difference. I would especially like to thank Luna at the reception for her warmth, attention and high-quality service. You can really feel she does their job with care and dedication.||I left with a very positive feeling and would be happy to come back anytime. A place that truly stands out for its comfort, cleanliness, and excellent hospitality.

Great Hotel to stay in the Hyper Center of Hamburg. I stayed there 4-5 times already and never had any issues. The staff is nice, the rooms are large and clean and the bed/ cushions are super comfortable. Best price for the center of Hamburg. Would always recommend !

We just spent 4 nights at the Barcelo to visit museums and Christmas markets in Hamburg. Everything in the room was clean and comfortable. We were in an inner room, so we did not experience any street traffic noise. The hotel staff were all excellent and attentive. We also ate a late meal at the 1700 restaurant, which was very good with excellent service as well. The location was convenient, putting us within 5-10 minutes of at least 4 Christmas markets. ||We would definitely return again to the Barcelo.

had a wonderful stay at the Barceló Hotel in Hamburg. The rooms were modern, clean, and very comfortable. The staff was friendly and always ready to help. The location is perfect—just a short walk from the city center and public transport. Breakfast was delicious with plenty of options. Highly recommended for both business and leisure trips!

Great location. Really enjoyed the Sauna and small gym they have - just have to go during off-peak hours to have it to yourself. Rooms are amazingly bright - design is very warm. Shower space is amazing. Staff was friendly and service was quick.

Location of the hotel is great.||Rooms need some updates / renovations. ||Streaming to tv not working. ||||Breakfast is great , lot of choices. ||||Overall rooms are ok, great location. But the price you pay for the rooms are to high for what you get.

A very nice hotel in the heart of central Hamburg, just a short five minute walk from central station. I primarily went for the Christmas markets in mid December. Many of which are not far at all from the Barcelo. Most walkable or a short S-Bahn or U-Bahn ride away. The staff are very friendly and helpful with providing a good service and what you expect from a 4* hotel. My room had a very nice terrace with lovely views of the city and nice place to sit outside, although it wasn't overly warm due to the time of year. My only small gripe is the price of breakfast, which is €26, definitely in the higher price bracket. I had this once during my stay, and the quality of what was on offer was good.

Excellent service and advise in reception by Ms. Vu and we have a drink at bar in Sunday night, served by very friendly bartenders. Only a problem during the first day breakfast in restaurant, staff has suspected us that breakfast is not included in our rooms  and was keeping challenge us to us and didn’t believe us. Finally, they knew their mistake.

There's so much to dislike about this hotel, but the bed was decently comfortable, so they get 2 stars. The room was tired (the floors were so marked up), and we saw two bugs (maybe earwigs?) crawling into and out of the sliding door area in the bathroom. The pillows were huge, so the pillow cases didn't fully cover them, exposing the pillows on the ends. Yuck! The door to the room was difficult to close - had to practically slam it. The elevator made so much noise, we thought it was going to break down every time we got in. And the breakfast was pretty terrible. The hot food was warm at best and just poor quality. Both days, our utensils were dirty, and we had to get new ones. They had a jug of water that was supposed to be infused with cucumber (we think), but it was horrible bitter. Undrinkable. And there was no email from the hotel prior to arrival, like all other hotels do (you know, the one that welcomes you a few days beforehand so that you know they're expecting you, and you feel welcomed). Definitely would skip this place if I come back to Hamburg.

The Barcelo Hotel as such was great and in very central location in Hamburg. The room was spacious, top-modern, impeccably clean, and had everything I needed. The staff was professional, welcoming by the book, but a little bit charme would not harm.

Nice restaurant/bar location to go for a quick drink when wondering around the city of Hamburg. Wine card is good and with solid variety but service could be a little bit faster though most of the service associates are very friendly which is a GOOD thing. The bar itself is very cool and trendy!

We loved our stay in the Barcelo Hamburg. Our room was clean, modern and beautiful. The location was very close to the train station, easy to walk there with our bags. Very close to downtown shopping and the lake. A little pricier than we wanted but totally worth it for the great value. Also, great wine bar and bartenders down stairs.

Checked in, all looked nice. Room was clean but housekeeping had a tendency to walk in unannounced on a daily basis. Food was mediocre and over priced. Breakfast was included with my room and everyday there were plates, bowls, etc that were dirty when grabbing them for the buffet. Shower has mold in it and worse yet, when I went to make tea in the room, the kettle had mold in it. Asked housekeeping to provide a new one, housekeeper said he did but when his supervisor came to check, both realized it was the same one I had and mold still in it.

I was very happy with my two nights at Hotel Barcelo. It's situated very close to the train station. It's a very modern and clean hotel. The room is huge and lets you open the windows. That is a necessity because the bathroom is not ventilated, but does offer a NICE shower head. I did not dine at the hotel, because it's Hamburg...go out and eat local! I would highly recommend staying here. Easy walking distance to everything.

Upon arrival I liked the place. Pretty hotel and comfortable room. However, I was mistreated by a waiter there and then another staff member. I went to order hot chocolate and the waiter told me I would have to pay beforehand because I could "run off and without paying." Now the man sitting across from me was not asked to pay for his 2 drinks first. So I asked another staff member why I needed to pay first. I was a guest at the hotel and my car was parked in their garage. The staff member spoke to the waiter who immediately said "Did I do something wrong," he knew he had!! After they spoke, he then told me well "you look like you could run." I could not believe this. I ordered a 2.50 hot chocolate. Unless there is a significant increase in chocolate related crimes I do not understand the drama that surrounded this. I also couldn't believe that they were just blatantly saying this to me. They told me I looked like someone who would run. Even if, it's not worth 2.50 to insult a guest. I travel a lot and this hotel is stricken from my list. This experience hurt my heart a little. I was sad.