Deb Campeau
Google
My husband and I just completed a 3 week stay at the Barcelo Cervantes while considering a move to Oviedo. We could not have been more impressed with the staff experience there. Across the board, every staff member was professional, engaging and customer minded. When our travel plans changed at the last minute, Oliver and Alberto found a way for us to arrive a week earlier than planned, despite high capacity at the hotel. Angel and the rest of the reception team continued to provide visit information and a friendly wave as we were in and during the day. The bar and restaurant staff were unfailingly fun and patient with our limited Spanish.
The hotel itself is a lovely building in a clean, safe town, and located for easy walking to Parque San Francisco, events, restaurants, public transportation and shopping. Our only disappointment was a call to Barcelo Corporate customer service, when their representative was unable to honor Barcelo’s “low price guarantee”, but this was not reflective of our guest experience. We will return.