Daniela Viggiano
Google
I GOT ROBBED IN THE HOTEL LOBBY—AND THE STAFF GAVE US FALSE INFORMATION!
This hotel might look nice on the surface, but the management and staff are an absolute disgrace. Their complete disregard for guest safety and well-being is shocking. The surrounding area is also unsafe, especially for women, and clearly, the hotel does nothing to protect its guests.
I was in Barcelona for a business trip and chose to stay here. While working from the hotel's designated PC station in the lobby, a thief walked right in, passed in front of security, who was occupied serving champagne to guests, and stole my backpack, which had my wallet inside.
When I reported it to the reception, they checked the security cameras but told us to go to the police station ourselves instead of calling the police from the hotel. Their reasoning? That the police rarely show up, so it would be faster for us to go in person. However, when we got to the station, the officers told us we should have called from the hotel, as they could have sent someone immediately, reviewed the footage on-site, and shared a description of the thief. Whether the hotel was misinformed or simply wanted to avoid police presence, their advice ended up hurting our chances of recovering my stolen belongings.
While theft can happen anywhere, the way the hotel handled the situation—with indifference and misinformation—was extremely disappointing.
And that’s the real shame: this could be a decent hotel. The rooms are nice, the breakfast is great, but none of that matters when you can’t even feel safe inside the building.
If you value your security and want a hotel that actually cares about its guests—stay far away from this place.