Barclays Bank

I visited many banks and no one was able to help me, but the manager and Fahim at this branch truly went above and beyond. They took the time and put in real effort to understand my situation and actually get my banking needs taken care of. The level of professionalism and customer service was absolutely unbelievable. Thank you both for your patience, dedication, and outstanding support.

I came Canary Wharf branch to withdraw some cash, and Marilyn was very professional and patient. It was a pleasure meeting her — the whole experience was smooth and pleasant. Many thanks to her.

I went to the branch because my card had been blocked. Naturally, I was quite worried. Marcelo was super helpful and patient in helping me find out what was going on. He quickly sorted the situation and got me out again. Even managed to get me a better rate on my savings!! Super thankful for staff like Marcelo!

Today was a difficult day trying to resolve an issue with my online banking, but I want to highlight the excellent support I received from one of your agents, Gabriel from the Canary Wharf branch. He was patient, professional, and made sure I was able to regain access to my online banking app without needing to travel to a branch. His guidance and clear communication made the process much easier during a stressful moment. I truly appreciate his work ethic and hope he receives recognition for the quality of service he provided. Thank you, Gabriel.💯💯

I arrived at the bank today, with two different matters I needed help with and I was losing my sleep the last two days and I was lucky enough to meet Sahil! He is so calm, so savvy about the products and services he explained everything in the most easiest way and all got resolved in 10 minutes! Thank you Sahil! You are brilliant!

I really appreciated Ms Josetta today! She spent over an hour helping me open my Barclays Premier account and didn’t give up even when the app gave me a lot of issues! Very grateful for her support and thankfully we managed to get it sorted!

Barclays Bank under court order from the London High Court recovered my funds from an International Bank that refuse to pay after I paid thousands in bogus fees. The agreement states that within paying the recovery fees that Barkley bank requested, I would receive my funds within 24 hours. Barclays Bank started to wire transfer the funds at the 24-hour mark which was a Wednesday. I was informed I had to pay a coding fee to finish receiving my funds. I paid the coding fee It took over 32 hours to transfer the funds, but I still don't have access to them , because the coding wasn't activated. So it's going on 9 hours, I still don't have access to my funds or how to use the coding, and the customer service representative refuses to return my messages on Telegram.. which is strange because up into this point they were at their message board for 24 hours a day, 7 days a week. Now it's close to 96 hours past the court ordered 24-hour window. And I still don't have access to the funds. When I asked the customer service representative about the status of the wire transfer and why I can't access my funds, customer service rep from Barclays tells me to calm down. I do not know what's worse. The lack of response to the Barclays customer service representative for over 9 hours, or being told to calm down because of their failure to do their job

I'm currently abroad and my card was declined unnecessarily five times. I tried replying to the text to confirm the payments were mine, but the texts failed to send (I tested my phone and other texts were sent successfully.) I tried messaging someone in the app but noone replied. I tried calling but was put on hold and kept getting redirected to the start of the menu, over and over again. All customer channels: SMS, phone and app are not working. Please sort this out.

I had a bad luck to get a US credit card from this bank. Their representatives in Delaware, USA have no clue what they are doing and don't check simple stuff like name of credit cards etc and when I tried to correct their mistake I got no respond via email or phone. It is just terrible service

This is the worst bank for a credit card. They outsource, won't let u dispute anything and i was just on hold 23 minutes to speak to a manager.

I like it here! I got served FREAKISHLY quickly for one of the busiest times of the day and I managed to get all my questions asked too! In about 45 minutes! When this included paying bills, opening a new online account and changing my account details, I was amazed! Staff were friendly and helpful, the layout is great and the private areas felt just like that! I'm using this place for all my banking now!