Mark M.
Yelp
I want to support local businesses and purchase from the neighborhood. I went to get a book that is really hot right now. I didn't see it upon entering, but I saw a cashier, so I walked up to him and asked where it was. Tom leaned over the counter, pointed and said, "it's over there, someone else got it today." Well, there were over 12 shelves and tables full of new release books between the registers and the cafe. None of them appeared to be shelved according to author, so it was challenging to find. After looking for 10 minutes, I see another employee on the floor. I ask him. He immediately goes to the register with me and asks Tom to help me. Tom wasn't too sure, but the guy, I assume is a supervisor, told him to do so. Guess what? Tom walks right to the book and places it in my hand. Why couldn't he have done this to begin with? There weren't any customers in line at the time I asked Tom. The guy took over to ring up the ones in line the second time. It took Tom less than 90 seconds. He didn't want to help me. I've never seen him here. Maybe he is new. He will learn soon this is a high maintenance location with customers who expect more. I had a list of titles I wanted to buy, but I wasn't happy. I needed this book for a birthday gift this afternoon. I went home and ordered the rest of the list from Amazon. I spent about $250. That was your money to lose, and you lost it. Maybe I should have left B&N out all together and shopped at Amazon. I don't expect anything to happen from this, but you need to know you are losing sales with Tom's attitude. While I'm here, please bring back your customer service desk. At least, there was a central location to go to. Now, any employee can shrug it off and say its not their problem. They are always busy tasking, unless a manager is within earshot. Hope you do better in the future.