Tom M.
Yelp
For any manager/leadership reading this (which I hope), my experience occurred on Sunday, September 3, at about 12:30 PM. It wasn't busy, despite it being Memorial Day weekend. When I went to check out, I forgot my Bashas phone number (a really old number from a long-gone landline; plus, my wife usually does the shopping there. ) and I became flustered.
Feeling pressured by the cashier, a young woman, to enter a new phone number via text messaging, I entered it wrong, which made me more flustered. The cashier offered me no help. I had asked what the discount was, the cashier said she didn't know. I told her to forget the phone number and would just pay the regular cost. I also told her didn't want the receipt. After I paid, and was heading out, I realized my groceries were really expensive. I had no idea not using a phone number cost me a lot more on groceries. So I went back in and asked for my receipt. She said it was too late, she had "already thrown it in the trash." I said I'd get it, and I went next to her cash register and fished it out from the little bucket of trash below her conveyor belt. I eventually got customer service to help me. I entered a new phone number, and was refunded $32 on my grocery bill.
Anyway, I've lived in Flagstaff over 50 years and have been a patron of the store before it became Bashas. Further, as a young man, I worked as a bag boy and a stocker at four different grocery stores. I know the gig. My cashier was awful. Not only was she nearly zero help, it was obviously beneath her to reach down to grab my receipt located at the top of her little trash bin, but it was OK for me (a "valued customer") to do it while she stood and watched. No apology. I think she should be written up or fired.
