Bashas'

Good selection of packaged and fresh food. Staff were friendly. When I mentioned the price was incorrect, the cashier trusted me and updated it manually... you don't see that much anymore, and it stood out to me as good customer service.

The deli had an excellent breakfast to choose from, the prices were pretty reasonable people were very friendly but not enough cashiers working only self checkout. Our technology is taking our jobs away from us.

Every summer for the past 4 Summers or longer, the water machines have been out of order for months on end, the majority of the summers they are always out of order. 2 years ago they even changed the machines to a new company which still does not maintain the machines even though the price went up. I only do grocery shopping where water machines are functional, so this store has lost thousands and thousands of dollars worth of purchases from me over the years, because this is the best location, but it's too much trouble to buy groceries in one store and have to go to an entirely different store just for water jug refills. Water is an item every single customer needs, so it makes very little sense, in terms of trying to get business, to leave the machines out of order every Summer for the last 4 years.

This grocery store is amazing! Love the location and the wide selection of groceries at this joint. Starbucks addition is a great attraction to bring more customers and tourists. Bakery has lots of selections from breads , bagels , cookies and cakes. The little deli is amazing! Loved their handmade pizza. Produce and dairy products are fresh and not expensive compared to other grocery stores nearby! Maintained clean, this grocery store earns the top spot in Flagstaff! 👏👏

Stopped in specifically for the Starbucks. I'm traveling and didn't need groceries. The store itself seemed clean and had a nice layout, shelves sufficiently stocked. However, the bathrooms are absolutely DISGUSTING! The management here is definitely very lax on keeping up with employees duties and making sure they follow through. The condition of the bathroom shows it hasn't had attention in some time! The toilet wont properly flush, dirty socks and clothing on the floor, used toilet paper on floor etc. NASTY!

I used to shop for ground chuck all the time. Now they just have generic ground beef and I have no idea what is in it. That has caused me to stop shopping at Bashas I like to know what I'm getting in my ground beef. Also, trying to look up anything even the weekly ad unless you use another app like Flipp is impossible. They really need to update their app and get an IT person to do some work for them. They have the most old-fashione, out of date technology imaginable. So frustrating when trying to find out if you have something in stock. I can't even get the store to open up when I hit submit. You need a lot of technical help and it would be a good investment on your part because you are losing customers because of your inability to keep up with the times.

Terribly overpriced groceries compared to any other major retail grocer in town, even specials/BOGOs are not worthwhile; staff always seem bothered having to interact with you or waiting on you at the deli counter, not to mention the high number of transients in and around the building

While it doesn't carry absolutely everything, I go to Basha's for just about all of my grocery shopping. The place is clean, organized, and the staff have always been helpful and friendly. When my pantry ad fridge are lacking this is the first place I look.

Good stop for sandwiches for the trip home. Fresh made, all ingredients that we can choose. Even double meat or cheeses. Nice. Thanks Craig

Decent size store near the hotel I was staying in. Went in to get some snacks And water for my room and had to make a trip the next day when I had a hangnail and realized I didn't have nail clippers First trip I did self checkout. Worked pretty well except I realized I picked up a few items that were on sale for a good discount and I didn't have a number to put in for the discount . Did not want to sign up as I am not a local but wanted the savings. Asked the person working the self checkout area if he had a number he could use because I wasn't local and he said no. They do this at stores in my area so I thought it Was a universal thing - guess not Luckily the customer at the register behind me offered to input her number so I could get the savings - thanks mystery lady ! Second day I did regular checkout and the cashier was very friendly . Did not have any sale items so that was not an issue this trip Deli in this store looked nice - they make sandwiches at a reasonable price - so I kept That in mind but ended up not doing it This trip but I would consider it in the future

Does not take OTC cards. Checker and bagger clueless. Prices $1 more per item than other local stores.

I've visited this location several times on my days off on Sundays and there's no one to help get fresh meat behind the counter. So I went on a Saturday in the middle of the afternoon and there was ZERO seafood. The whole reason I went there prior was for Cod. It's Saturday... middle of the day and Zero seafood. I understand you need to sanitize but on a Saturday afternoon there's your window to sanitize.... BULLSHIT. And the one person helping several customers looked liked he went on a meth bender with Jack Daniels. Hat on and hood up not engaging folks or being receptive at all... horrible behavior and horrible service once again!!! This is 3 weeks in a row for me. I'm done.

Best grocery store donuts and second best donuts in town (but WAY more affordable than the best AZ donut chain). So many choices and if you get them before early afternoon they are FRESH. Plus Fridays you get a free 1/2 dozen with every dozen!?! 18 delectable donuts for $9! Treat your coworkers or friends. You will be the TGIF Hero.

Shopping here reminds me of shopping in a 3rd world, poor selection, 1/3 of shelves are empty... I'm pretty sure the internal Starbucks does more business...

For any manager/leadership reading this (which I hope), my experience occurred on Sunday, September 3, at about 12:30 PM. It wasn't busy, despite it being Memorial Day weekend. When I went to check out, I forgot my Bashas phone number (a really old number from a long-gone landline; plus, my wife usually does the shopping there. ) and I became flustered. Feeling pressured by the cashier, a young woman, to enter a new phone number via text messaging, I entered it wrong, which made me more flustered. The cashier offered me no help. I had asked what the discount was, the cashier said she didn't know. I told her to forget the phone number and would just pay the regular cost. I also told her didn't want the receipt. After I paid, and was heading out, I realized my groceries were really expensive. I had no idea not using a phone number cost me a lot more on groceries. So I went back in and asked for my receipt. She said it was too late, she had "already thrown it in the trash." I said I'd get it, and I went next to her cash register and fished it out from the little bucket of trash below her conveyor belt. I eventually got customer service to help me. I entered a new phone number, and was refunded $32 on my grocery bill. Anyway, I've lived in Flagstaff over 50 years and have been a patron of the store before it became Bashas. Further, as a young man, I worked as a bag boy and a stocker at four different grocery stores. I know the gig. My cashier was awful. Not only was she nearly zero help, it was obviously beneath her to reach down to grab my receipt located at the top of her little trash bin, but it was OK for me (a "valued customer") to do it while she stood and watched. No apology. I think she should be written up or fired.

Bashas has the best food and even better customer service. I am always satisfied with what I get and it's amazing prices. The people working in the deli are so kind and thoughtful. Highly recommend any of the food from the hot bar!

The guy who works relieving is a POS. He comes out seeing a bunch of customers at bakery counter. He fills 3 boxes of donuts for himself, leaving nothing for customers. Then goes back to his cave locking his fingers, when he's supposed to be working and stocking shelves. What a tool!

This review is mostly for the deli. When I came in at about 4:30pm there was only ONE person working in the deli, Amber and she did a great job handling all the people's requests graciously all by herself. (Another gentleman joined her around 5 and was working his butt off too. Sorry, but I'm from Tucson and our Bashas' has from 3-6 people working at all times. The deli is the customer service face of the store. How the deli runs reflects on how the store is run.

Their burritos are not as good as they used to be. And they do not carry Beans and cheeseAnymore Why notThat's the only kind kids cansearching treatment these kids need now and in the futureThat's the only kind kids can eat

I love Bashes food store in Taylor Az . They not only have the best fresh meat, they bend over backwards and make it their pleasure to check on all of their backup for the glass coolers for bacon and etx. And personally wrap your orders expertly. They are like family to us and our friends that drive from Holbrook to Taylor for their delicious meats. If you haven't already tried their delicious italian sausage, its very juicy and delicious.

Best Bashas in the AZ! First off, Bashas, makes the best donuts ever. EVER! They are made in house every morning. My kids love the Chocolate filled with buttercream frosting. They call it the whip cream doughnut because it looks like whip cream is coming out of the top. The cherry fritters are the absolute best and no other donut can top "the fritter." The bakery chick was super helpful and had the best smile. They had a health food section and everything I was looking for. Checking out was a breeze and we topped off our shopping experience with an ice cold Starbucks and a hot chocolate.

If you are a working class citizen in Flagstaff this is not the place to go if you want if you want to get meat from the meat deli. I showed up at 6:55pm after I got off work and they already had their meat covered in plastic. The guy said he wouldn't serve me because they closed. Yet their website says they're open until 7pm. But the guy wouldn't serve us. I love their meat products at the deli. But I will no longer go there because of the way that guy at the deli treated me and how the manager handled it. I'm sticking with Safeway from now on. They treat their customers a LOT better.

I was disappointed. I asked the cashier if I could Use their card. I left mine at home. She was very rude in answering. She kind of came at me side ways. A simple no would of been nice.

En route to Scottsdale, AZ my family and I stopped in Flagstaff for a few days. Visited Bashas' in Woodlands Village as it was nearby and we needed fruits and other foods. Gwen in bakery dept. welcomed us and offered to assist. In the afternoon, I began eating one of the mangoes and its flesh was discoloured. Slice the others and they were all the same. Three days later, bought Resers original potato salad (3 lb) and macaroni salad (1 lb) for dinner. My daughter was opening them and exclaimed... the potato salad was expired! I returned to the store, went to Renee, our cashier earlier. She told me to get another one and as I looked through their freezer of remaining Resers containers, all was past expiration except for one. I told Renee and her response was she'll get someone to move them. And on our last and final visit the same occurred, bought cup of Organic Oatmeal - Full Circle market brand, checked it upon purchase and items was more than a month past the 'best before date'. My eldest daughter brought it to the Manager's attention and our money was refunded. Absolutely unacceptable selling expired foods. Shoppers beware or go elsewhere.

We have been going to this bashas for the last couple years. In the last few months, every time we have bought items from this store we have had at least 1 spoiled/moldy item. This includes meat, cheese and produce. I am very disappointed in this store since it has been our choice for years. We are not planning on going back any time soon.

Never thought I would review a grocery store. Stopped in for a few items and noticed a few good sales going on. We all know this store is a little older and dated...not reviewing that right now. Want to just say that the young gentle yeh I bagged our groceries was super nice! Hard to find service and a smile in this town at times. Thanks kid...you kept my faith in good service.

Went to purchase some good steaks but got some major attitude from guy at butcher counter. So unfriendly wouldn't even say hello or can I help you. He just rolled my his eyes and seemed annoyed he had to put on his white smock and black butchers apron then just handed us the steaks without a word. We said thank You and then just looked at each other like...wow. Next time I'll go to sprouts. You should too

Basha's is my store choice, and will only go there out of desperation. I'd rather drive to the other side of town for a gallon of milk. Every time I've been there in the last 6 months, the only cashier open is the 15-Item-Limited express lane. Meanwhile, the self-checkout line is a mile long. Every other scan seems to fail, and if you have a cart full, checkout takes forever. I know everyone is trying to manage the minimum wage - but no where else in town has service suffered more than this store. Usually, the employees and managers are very pleasant-so kudos to the staff!

This Basha's is not the best one I've been in. It is a smaller grocery store without a lot of variety. They deli is small and few choices. I walked the entire store in a few minutes and decided to leave. Luckily I had a few other errands close by so it was not a wasted trip.

This store is outdated, dirty and usually not very friendly. The managers could care less, and not in a hurry to help out the cashiers. Always understaffed and no one available to help at customer service counter. Lots of fruit and veggies past their prime, several outdated food on shelf. Save yourself a trip and go elsewhere.

Worst experience here this morning! We were looking for a small pre lunch food so thought Basha's is a good choice since we visited and ate at other Basha's locations. But this location has very bad service, rude lady at the "hot meal" bar. How ironic that the "hot meal" section does not have anything hot and she plain refused to heat anything up. We had ordered for a crab cake, empanada, steak roll and beef stew. We were given stone cold items, ALL OF THE ITEMS WERE STONE COLD. It's not even in compliance with food and hygiene regulations if hot items are cold when served. The beef stew was so cold that the fat had formed a layer. We wanted to have the food at their dining corner so asked for a spoon or fork. She handed one when asked for two. She just couldn't care less. Her attitude was deplorable. All she said was NO for everything. No wonder this business is bought out by a California group. Basha's has a tagline "an AZ family legacy@ Shame we are losing this legacy to CA. Can we say it's due to the sad and rude customer service? Hope not. No business family needs to suffer because of bad staff. I didn't eat any of the food after one cold bite. I knew I'd be sick

This is a big-ass grocery store, what more is there to say? Good beer and booze selection, but their fresh salsas left a lot to be desired. Kind of a pity because their home-made style tortilla chips were good.

Since there is not a lot of grocery place in the area, you have no choice but to go here when you are in Munds Park, AZ. They have the necessities like any grocery stores but also found many items overpriced and found some items expired. Need better quality control in this place.

So, my wife purchased some chicken that was on sale... a Manager's special. When we got home, the chicken was spoiled and smelled absolutely horrible. Clearly it would make someone sick if they were to eat it. We called Bashas' to let them know what had happened and were unable to get a manager on the phone. The cashier that we talked with could care less that they sold us rank chicken. The following day, we were able to get in touch with a manager. However, she never apologized and showed no remorse for nearly getting our family sick with spoiled chicken. We will definitely not be going back to that place. It's the closest grocery store to our house, but we will be driving right past it from now on.

Customer service was very rude and disrespectful. When I asked for help, on the self checkout she refused to help and was very disrespectful towards us. She kept giving us rude looks and replies when we just needed help with checking out our items. An employee named 'Dawn' was very disrespectful. horrible!

Today was not a good shopping experience for me at the Woodland's Bashas. I always try to shop their to shop local. Today I bought some Produce and stocked up on beer and liquor. At check out I asked if they would double bag my items with the plastic bag on the outside of the paper bag. This keeps breakable items from rolling around and also would have kept my produce cooler. The boy at the check out acted like, why do you want that, and was sort of put out by having to do it. The girl was nice enough to start. I wasn't paying attention to the bagging as the boy stuffed everything into the one bag with my organic bag of tomatoes on the bottom. When I didn't see the tomatoes anywhere, and I saw the stuffed bag I asked where my tomatoes went? He said he didn't see them and she said no I know I put them on the scale. l told them I didn't want them crushed. Long story short they were on the very bottom of the bag. I told the boy I'm sorry but you try not to crush stuff, he just gave me the 'so what' look. I started trying to rebag myself as he was not wanting to be at all helpful. The girl came and basically just put all my groceries and liquor in my cart with a couple empty bags, and for me to move on. The boy walked off... I went over to the manager who was nearby, to see if he knew how this boy was packing groceries and really acting insolent to customers for no real reason other than he didn't want to and didn't know how. He just kind of smirked to himself as well and said he would give me some kind of credit for my tomatoes. I said no thanks as I was just another older woman and not worth 2 cents. So somehow I'm the bad guy for not wanting my soft produce in the bottom of the bag with liquor bottles on top. It made me feel really sad and low as well. I hope Basha's owner's will review the video of this incident which occurred today around 1:00 pm. They can see for themselves what happened. For me, I'm done there now. I do know many of the bagger staff are excellent and usually the checkers are too. But this has done it for me. No respect for the customer and the manager is fine with it? Not happening... The two stars is because there are good employees there and I wish them the best.

Great prices and great staff; makes shopping there a great experience! They are always friendly and will help you find whatever they need. If you have the Basha's thank you card, you will find really good deals.

Don't grocery shop heaven help you if you have more than 15 items employees and managers are no help at all plus you have to scan and bag your own groceries

I spent 20 minutes looking for one item. I asked three different people for help and they all told me the wrong spot until someone (from bakery, not even her job) actually walked me to the location. There were NO employees on the floor to help me. Then I get to the checkout and the apple pay system wasn't working. I literally left the store empty handed. This is the worst shopping experience I've ever had at a bashas. Store employees were incompetent, and I spent half an hour at a store for something that should have taken only 5 minutes.

This store sells rotten apples. I called the store and explained to a store representative that I did not have receipt, but I had the Basha's shopping bag and the rotten apples. He said "Too bad, you need the receipt" and basically hung up on me. I should have been allowed to return the apples but I guess Bashas is not interested in believing an honest person who has shopped at Bashas for many years. I won't be shopping at Bashas anymore. What a way to treat your customers....Horrible. SHAME ON YOU!!!!!

Quite a few locals drive past big box stores to enjoy the family ambiance at this Bashas, and to support a local Arizona business with deep ties to the community. Employees and supervisors in the bakery and deli are very competent. Despite what others have said, I know when I get fruit here, it will have a semblance of "taste". Customer service on all levels is exceptional and it is a pleasure to see the same employees there year after year. They do have a team spirit of cooperation that translates to how the staff treats customers. On a particularly busy day, I saw management team members drop what they were doing and step in to help the front-line staff; that action alone would get my vote! When you can afford it, buy local - it matters!

I really enjoy the West Side Basha's. I have *never* had to return meat to this store, the staff is ALWAYS friendly and helpful. When I need a special order, the manager is always very friendly and accommodating. My favorite place to buy groceries! Nice health food section as well & very reasonable priced. Store is always well-maintained too. Oh, and I might mention the baggers actually care about how they handle the groceries. Refreshing!

Great beer selection for a grocery store. Going to miss this place!

Pretty standard grocery store. Stopped here on the way through for some breakfast and snacks.

Best Selection and Service in the area (we also went to Albertsons and Safeway when in town). Like the deli, and very friendly service.

I live literally 2 minutes from this store but I never go here unless I need 1 thing quickly. For big grocery trips, I hit up Fry's and (to a lesser extent) Safeway. The prices at Bashas' are sky-high when compared to WalMart, Safeway, and Fry's. When I buy regular items here, I notice the prices are about 10-15% higher than when I buy them at Fry's or Safeway. The interior of this store is outdated by about 20 years. They need a renovation BADLY. The produce area feels like a cave with its poor spacial lighting and low ceiling. The signs they make for product displays around their store are probably the biggest reason I don't want to give them my money. For an extended period of time (at least a couple months), they had a display next to one of the front doors on the inside that read "Fresh Ground Nut Butter's". ... Yeah. With an apostrophe. I'm not the grammar police, but if everybody who works in that store neither knows the proper grammar nor decides to fix it, what does that say for the rest of the store? What else aren't they doing/fixing? Products are never in the logical place on the shelves. I've felt like I was on Supermarket Sweep when trying to locate soup mixes, brown mustard, and buttermilk in the store. Employees have walked right behind me (sometimes scrambling to get around me) while I scratched my head and looked puzzled without even stopping to ask if I needed help, let alone muttering an "Excuse me." Front-end staff are always either emotionally neutral or would rather carry on a personal conversation with a fellow associate two checkout lanes over, sometimes even regarding the store they work in and their feelings toward it. (I could tell you a multitude of stories...) The bakery department is one of the few areas of the store I can appreciate. More than a few times, I've driven over there for a loaf of bread right before dinner or early in the afternoon for a doughnut. The bakery staff are always nice and friendly and know right where every single product is that they put out, and when it was made. The meat department, though I've been there once, had a very knowledgeable employee tending to it and he helped my girlfriend and I right away with packing up some meats and whatnot. Overall, I've just never felt as welcome in this store due to its outdated, cold look and feel, higher-than-average prices, and its typically unfriendly employees. I live right around the corner from it, and I hardly ever shop there. What does that tell you?

I always find what i'm looking for at Basha's and they have a pretty good natural foods section, including quite a few gluten free products for people like me who are allergic to gluten. They are ALWAYS understaffed and the employees always seem unhappy and are frequently not very friendly. There are often managers barking at them loudly and in front of shoppers, though, so I can't blame them. The store is kind of dark and dingey...but I still shop there, because they really do have a great selection (the beer/wine/liquor selection is the best around this part of Flag) and fair prices.

Will never come back!! We went to Starbucks and the coffee didn't taste right so we asked lady if she could remake it and she rolled her eye at us and was talking to her coworker about us because she was mad .

We tried a few different cake shops around Sedona and Flagstaff, but Bashas' was the best-tasting, best-valued cake! We opted for a 3-tiered wedding cake (each tier was a different flavor of cake and filling) with white frosting. It was delicious and everyone was shocked that it came from Bashas'! Sherry was really laid-back and knew exactly what we wanted, and it turned out great! She even delivered it to the venue on a Sunday for a very minimal fee.

I have gotten very sick off of dairy from this Bashas location. I quick drinking their milk because it always gave me stomach trouble (no problem with Safeway or Frys milks), and now I just got sick from their cottage cheese which caused me to have to take off early from work. So that's it, no more dairy or cooler items from Bashas for me. I don't think they keep their coolers at the proper temp, or else they leave the product outside the cooler too long. I really hope no one else goes through what I did, and that Bashas takes this problem seriously before someone ends up in the hospital.

I am a Native American, and I am getting a lot of racist attitudes against whites. I came in the store twice today 7/3/13, and i had to bag my own items. This white guy seen me in line then after the man in front of me left. The white guy walked to a office, so i had to bag my own items by myself. After I payed for my groceries, the man came out and assisted the white woman. The second time I came back on the same day, the same thing happened. So I walked and talked to the Night shift manager and he said "That it is a miss understanding" So I give this store a very low rating with all the racist attitudes against Native Americans and African Americans.

For the nine years that I lived in Flagstaff, this was my grocery store. I liked the people, the prices, and they always had everything I needed for new recipes. The vegetables and fruit were always fresh and held up well being refrigerated for days. I feel that the items they had on sale tended to be items that I needed anyway and I even without the sales I always felt like I was saving compared to the other grocery stores in town.