Carson Hinson
Google
Purchasing a boat can be stressful, but purchasing from the correct dealer can make this process entirely different, and honestly life changing. I have purchased two brand new boats from the Concord Mills location. A Tracker Pro 170 and Nitro Z19. All in the span of a year and a half.
As an USAF veteran, I fully expect for processes and paperwork to be completed properly and on-time. However, if there are mistakes, they need to be handled with swift and professional efficiency.
After my second purchase (Z19) fish and wildlife didn't have my paperwork done correctly, or there was a misunderstanding elsewhere. I began receiving calls from the bank; after a few phone calls, I received what we all "proper customer service". Swiftly, Mr. Ryan Green stepped in to help and smooth everything out. Their professionalism goes beyond this instance, asking to speak w/ the associates about additional business details, I was greeted with a kind smile, and given their full attention (eye contact and a firm handshake)whenever speaking.
While I am here, I would like to say a special thank you to those who helped me along my last few boat purchases. These will hopefully be individuals who you can recognize whenever you arrive, and know you are receiving the help you deserve.
- Mr. Ryan Green:
True problem solver, and has sat down and worked with me individually to make sure my needs were met. Thank you; to the nth degree. Your professionalism merged with a light heart and the ability to stay on task are details I need in my life and am working for.
- Mr. Keenan Marsh:
Over the past two years, and 3 boats (one I built) I have spoken to this man and his twin brother, more than I have spoken to 80% of my own immediate family. Hours, upon hours of running numbers, talking parts and marine tech for my boats. He deserves a raise, if not only for the time of his he has given me. He and Bass Pro Shops all know, I do not drop off my boat unless he is there to oversee it. No offense to anyone there, his attention to detail is of my own and I can trust it.
- Dale Rice: He'll be one of the ones you'll meet whenever you go to trade in a boat or run numbers. He gave me the highest offer for my trade-in. I checked 6 dealers within a driving radius of 5 hours. Another appreciatively firm handshake.
- Jill: The absolutely sweetest woman you'll ever meet signing your final paperwork. Nothing to say here, just exact who you would like to see sitting there in front of you finalizing your paperwork. In her later years, but a smile that illuminates the darkness and eyes that twinkle as she speaks.
We appreciate these encounters. No this was not written by A.I.
No, I am not glazing any of these individuals.
I am simply tired of spending my hard earned cash and not getting a what you paid for and getting disrespected in the process. This is the way business needs to be done. So, when that is achieved, I believe we need to do our parts as good customers to say this.
By the way, the boat is a DAMN DREAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM!
In all seriousness, I am in absolute love it. Last thing I need is the finishing electronics, but that is coming in due time. Attached are a couple photos of Toni.