Andrada M.
Google
Nice Room, But Disappointing Experience With Staff
We traveled as a family with our baby boy and our dog, and specifically searched for dog-friendly accommodations. After booking, we proactively informed the hosts via email that we would be bringing our dog. They replied, stating that dogs over 15 kg require an additional €10 cleaning fee — which we were fine with, though the weight-based policy seemed arbitrary.
We asked for an extra key card to keep the air conditioning on for our dog while we briefly visited a nearby monastery. They told us they didn’t have one and implied that we couldn’t leave our card in the room unless we were inside — which we found unnecessarily rigid, especially for a pet-friendly place. Still, we stayed polite.
The next morning, a red-haired woman with glasses approached us accusing our dog of breaking a flower pot on the terrace — a place we never visited, and where our dog was never present. When we explained that, her response was, “But your dog is big.” This felt not only rude but discriminatory. She continued by saying we left our dog alone the entire afternoon, although we were gone for just 2.5 hours. As experienced pet owners who have traveled extensively with our dog since she was a puppy (now 4 years old), we found this remark both patronizing and unnecessary.
To clarify, we always ensure her comfort and safety, especially in hot weather, which is why we chose a room with air conditioning in the first place.
Now, about the room itself — it was clean, beautifully designed, and had a lovely view. However, the mattress was too soft, which gave us back pain, and the air conditioning was quite loud, which disturbed our baby’s sleep.
Bottom line: If you are traveling with a dog, we cannot recommend this accommodation due to the unwelcoming attitude of the staff. The property may be nice, but the experience was overshadowed by how we were treated.
