Bath Spa Hotel

spent my birthday weekend at the Macdonald Bath Spa Hotel and it was absolutely lovely. The rooms are gorgeous, spacious, and beautifully decorated, the bed was so comfortable that it really set the tone for a relaxing stay. The staff truly made the experience unforgettable. James Alexander was incredibly helpful, and Fabio, one of the waiters, went above and beyond to attend to every need. My mom and I both had spa treatments, and the girls at the spa were so kind and welcoming they made the whole experience a hundred times better. The location is perfect. On Saturday we strolled into Bath’s old town without any problem ( no need for buses or taxis ) and the walk back to the hotel was just as easy. The premises are stunning, both inside and out. I loved spending time in the lounge area by the fire, and the food was excellent. Everything about the place is picture-perfect and it photographs beautifully. Overall, it was a very relaxing weekend and a wonderful way to celebrate my birthday. I’d love to come back again in the future highly recommend!

Today, during my visit to the spa section of your hotel, I once again encountered extremely rude, disrespectful, and completely unprofessional behaviour from a middle-aged Egyptian man wearing glasses at the reception. Unfortunately, this staff member showed no willingness to assist, used a highly inappropriate tone, and spoke to me in a manner that made me feel unwelcome and almost as if I were being told to leave. This is not the first time I have experienced this behaviour. Initially, I thought he might have been having a bad day, but it has become clear that he is consistently like this. I visit the spa regularly, but whenever this staff member is on duty, he appears upset at the sight of customers. Instead of being welcoming and polite, he is unhelpful and rude. I have witnessed this behaviour multiple times with my friends as well. I live and work locally, and hospitality in this area is generally very good. However, whenever my friends or I visit this spa, if this person is at the reception, he lets us down. On one occasion a few weeks ago, when several of us went randomly, he actively tried to turn us away and disrupted our day. This behaviour is completely unacceptable, especially in a place where guests expect relaxation, professional service, and courteous treatment. I request that this matter be thoroughly investigated, that appropriate disciplinary action be taken against this staff member, and that measures are implemented to ensure such incidents do not happen again. My friends and I also intend to formally submit complaints to hotel management regarding his behaviour and disrespectful attitude.

Lovely hotel within easy walking distance of Bath centre.Rooms are spacious and comfortable bed. Good leisure/spa centre with indoor and heated outdoor pool with water jets,very nice on autumn afternoon. Slight criticism although the breakfast was nice staff were very busy and therefore not very attentive.Had to chase up coffee order and toast. Bedroom carpet slightly tired Would definitely return though Bonus large free car park

Hotel is Lovely. Spa treatment was great. Seat cushions by the pool all need replacing. Changing rooms a little tired. Food was excellent. Would be nice if you actually got side dishes like potato or veg with the meal, having to add these makes it very expensive. Service very good. Breakfast was excellent. Room Lovely.

We just returned from a 2 night stay at the hotel and were very disappointed with our experience. When arrived (about 3.30pm) there was a long queue for reception and only one staff member serving. Luckily a group of people in front of us gave up queueing but even so it took nearly half an hour to check in. The guy who checked us in said they had two members of staff off sick. Fine but surely other staff could be drafted to help out at such a busy time?Even though we were staying in the 2nd most expensive suite in the hotel no one offered us help with our bags and there is no route from reception to our room that doesn't involve stairs. The breakfast we had on our first morning was the worst I have had at almost any hotel let along one that claims to be 5 star. The choice of food was poor and low quality and there was almost none of it left at 9.30am (breakfast is available well past then) and no plates! Again there were too few staff. We waited for 40 minutes for our cooked breakfast order to be taken and then gave up. We complained and at least we got such breakfast as we had free. Poor breakfast seems to be a feature of Macdonald hotels as we had an equally bad experience at their Edinburgh hotel. Our suite was pleasant and comfortable (for the price) but very noisy first thing in the morning as it is quite close to the road and the windows are only single glazed. Bottled water was provided on night one but not replenished on night two. There is no information in the room about the hotel which is unhelpful if like us you temporarily mislay your welcome letter. The Macdonald's website is no help in that regard. The tv has no (obvious) information either and only seemed to have free to air channels and no internet connectivity. The wifi in the room was at best sporaidic. The spa is no more than ok - the swimming pool is quite small and easily gets crowded. We tried getting a drink from the bar but again there were too few staff and too long a wait. Having failed to get room service (see below) I tried the bar again and this time got service and a number of free drinks. The barman was helpful and apologetic again saying a key member of bar staff was not in work. As other reviewers have pointed out there are no phones in the rooms. Apparently they got rid of them during covid. To contact reception or attempt to get room service requires dialling an outside number which bizarely is a Glasgow number. Perhaps they have a call centre there as their HQ is close to Glasgow? In any event we tried phoning the number for room service and it rang continuously or simply dropped without answering.

I decided to share my experience with my booking in MacDonald Bath Spa because they haven’t been very welcome . I did my booking from Booking.com for my birthday at MacDonald Bath Spa and I requested a quote room because we had a horrible experience in hotel in London with the noise and from then we are always request for quote room .After I did the booking I sent a message to the property to request a quote room and they responded to me very polite that they will pre-allocated a room to suit our needs and we will stay in the Imperial Suits during our stay,then I asked if this change will effect the price because this is important to know .They never responded to me after this question they cancelled my booking without any explanation or reason ,no messages, no email or phone call from the hotel. For me this is absolutely unacceptable to treat me like that!

Beautiful setting and friendly staff, but spa needs attention||We stayed here recently and overall, it’s a beautiful place with very friendly and helpful staff. The location is lovely, and there’s a lot to enjoy — but there were a few things that affected our experience, especially around the spa.||When we arrived, there was a noticeable musty smell in our room, like damp or mould, which wasn’t the best first impression. It would be great if this could be addressed for future guests.||The coffee machine in the room was a nice touch, but we only received two capsules — not quite enough to last the whole stay. Similarly, the bathrobes provided were quite small — one felt more suited to a child than an adult. Offering a choice of sizes would be a simple but helpful improvement.||We also felt the breakfast pricing could be more balanced. For example, my partner doesn’t eat pork, so he ordered the avocado toast, which came with just one slice of toast, a tomato, and one egg — quite a small portion for an adult compared to the full English breakfast, and not really worth the additional charge.||While we appreciated having access to spa area, the facilities feel quite dated and didn’t meet the standards we were expecting in terms of cleanliness. It really could benefit from modernisation. Because of this, we would probably choose a different venue next time if a spa experience was the main reason for our stay.||That said, the setting is lovely and the staff were genuinely welcoming — with a few updates, especially to the spa, this could be a truly exceptional stay.

Biggest hotel bed we'd ever slept in. Could have used more power outlets in the room. The menu was somewhat limited, very avant garde and not to my taste at all, but my wife loved it. The portion sizes were even smaller than I expected, shockingly so. Lovely grounds, but it's all uphill from the city centre, so if you plan to walk back to the hotel, be aware that there's a sharp increase in difficulty as you near the end.